A huge thank you
We purchased all of our appliances for our new home from Caplans 5 years ago! The service was outstanding then but just this past week, I called customer service with an issue and Jennifer went absolutely above and beyond to help us!!
Our appliances are now out of warranty and we had a really negative experience going somewhere else for service. I didn't know where to turn and when I called Caplans's and spoke with Jennifer, she listened and immediately said she would do whatever she could to help.. and she did!!! She took care of everything and made arrangements to send out one of caplans reliable service companies to fix the problem. I was so upset and stressed from the negative experience we had somewhere else and Jennifer was amazing!!! She took care of everything! I am so grateful and appreciative!! I would only ever call Caplans again!
In fact, in all of the years I have been a homeowner (which is close to 20), I have never had better customer care and responsiveness than my experience with Caplans!
Thank you!!!
Stephanie S
Comments
Thank-you so much for the great review Stephanie! Caplans has worked really hard for over 70 years to support all our customers from the first sale to any after sale service needs and it is always so nice to here that we are still meeting our original vision.