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Caplan's Appliances

1111 Weston Rd, Toronto, ON
599 reviews
Business claimed Last updated: 2 months ago
About Caplan's Appliances

Caplan's Appliances is a family-owned and operated destination appliance store that has been serving Toronto and the Greater Toronto area since 1944. Go to full description...

1111 Weston Rd
Toronto, ON, M6N 3S3, CA

Contact information

Phone numbers
Fax numbers
416-767-2713
Business hours
Today: 10:00am - 8:00pm
Business website

Images and videos (12)

Caplan's Appliances, Toronto Reviews (599)

4.3
599 reviews
5 Star
437
4 Star
87
3 Star
15
2 Star
17
1 Star
43
Filter reviews by employee
employee avatar
Sam Savario Fodaro
Sales Associate
4.8/5 (3 Reviews)
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Abdul Patel
Sales Associate
2.0/5 (1 Review)
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Faouzi Hamoun
Sales Associate
5.0/5 (1 Review)
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Frank Minnella
Sales Associate
5.0/5 (1 Review)
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Kiet Tran
Sales Associate
5.0/5 (1 Review)
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Andrei Zabeline
Sales Associate
5.0/5 (1 Review)
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Paul Turner
Assistant Sales Manager
5.0/5 (1 Review)
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Peter Gress
Sales Associate
5.0/5 (1 Review)
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Thomas Farago
Sales Associate
5.0/5 (1 Review)
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matthebert
Sales Assistant
5.0/5 (1 Review)
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Nancy Bedard
Sales Associate
5.0/5 (1 Review)
By Marita on Dec 22, 2017
Happy Home
Purchased a full home of appliances (sub zero fridge and freezer, wolf stove oven, microwave dishwasher bar fridge washer dryer) with the amazing customer service provided by Thomas F and backed by a committed and talented team (thanks for the meal and coffee-such a treat) and engaged ownership (thanks boss for closing the deal). We used a rigorous price and service comparison to finally make our decision and with some hesitation went out of town to make the buy. We were not disappointed. They bent over backwards to help and give us the best deal. The process is coming to an end after almost 2 years and Caplan's is still there long after the transaction to ensure they deliver what they promise and we are happy customers. Highly recommend.
employee avatar
Thomas Farago
Sales Associate
5.0/5 (1 Review)
By ejmclellan on Dec 22, 2017
THANK YOU! CAPLAN'S AND PETER - We couldn't be more in love with our new appliances.
Its only been a week since the aplliances were installed but we couldn't be happier with them. Our sales rep Peter Gress listened closely to our budget, our thoughts and renovation plans and then idetified the perfect compliment of appliances to meet the needs of our family of 5 in our newly renovated home. We looked and compared thoroughly and I am certain there is no way we could have found a better match or a better price. The Caplans team was extremely supportive and patient with the delivery and install as our readyness for recipt of our products was delayed a few times, Peter was exceptional in his follow-up and care to make sure we got everthing we needed when we needed it.

Cheers!
Jeremy & Elisa



employee avatar
Peter Gress
Sales Associate
5.0/5 (1 Review)
By margaretmagdziak on Nov 13, 2017
Amazing experience through and through!
We recently had the great pleasure of working with Lise LaPierre during our kitchen renovation. Over the course of 4 months Lise became an integral part of our Dream Team! She listened to our needs and expertly guided us through the many Miele cooking appliances. Although "function" was always our top priority, Lise ultimately suggested - with all things being equal - picking one model of oven over another because she felt it would be more in keeping with the 'look' we were after (ContourLine vs PureLine.) And she was absolutely right! We now can't imagine having anything else! Lise was also willing to go outside of Miele when sourcing exhaust hoods for us and ultimately helped us settle on another brand. Finally, Lise acted as our Miele liaision throughout. She followed through on payments, arranged our delivery and installation dates, and was readily and cheerfully willing to alter these, as often happens with renovations. What really impressed us was that that Lise followed up each of the these with a phone call, 'just to make sure it all went smoothly.' And with Lise, it did! Lise is a true professional, albeit one with that extra human touch, and Caplan's is really fortunate to have her!
By Mike Etobicoke on Sep 13, 2017
Excellent Service all around
We just made our first purchase from Caplan's Appliances and we were very pleased with excellent service and competitive pricing.
Their consultant Matt Hebert was very professional in sending us prompt e-mail quote (on a Labour Day Monday), and next day we completed the purchase of Bosch washer/dryer combo in store with Matt.
As promised, the delivery took place following Saturday morning, and Cody and his team (Trevor & Paul I believe) did a great job removing our old appliances, setting up the new ones, as well as testing both washer and dryer.
We highly recommend the Caplan's Appliances family store over large chain stores. Excellent customer service, friendly and knowledgeable staff. Also, their showroom is impressive to visit as well.
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matthebert
Sales Assistant
5.0/5 (1 Review)
By stephshields on May 29, 2017
A huge thank you
We purchased all of our appliances for our new home from Caplans 5 years ago! The service was outstanding then but just this past week, I called customer service with an issue and Jennifer went absolutely above and beyond to help us!!
Our appliances are now out of warranty and we had a really negative experience going somewhere else for service. I didn't know where to turn and when I called Caplans's and spoke with Jennifer, she listened and immediately said she would do whatever she could to help.. and she did!!! She took care of everything and made arrangements to send out one of caplans reliable service companies to fix the problem. I was so upset and stressed from the negative experience we had somewhere else and Jennifer was amazing!!! She took care of everything! I am so grateful and appreciative!! I would only ever call Caplans again!
In fact, in all of the years I have been a homeowner (which is close to 20), I have never had better customer care and responsiveness than my experience with Caplans!
Thank you!!!
Stephanie S
Comment by caplan's appliances - company rep on Jun 15, 2017
Thank-you so much for the great review Stephanie! Caplans has worked really hard for over 70 years to support all our customers from the first sale to any after sale service needs and it is always so nice to here that we are still meeting our original vision.
By mwdsa49 on May 03, 2017
CAPLAN'S DISAPPOINTMENT
On the recommendation of a friend (now no more ) I drove all the way from Richmond Hill to the store. I entered around 3.15 pm yesterday. I was greeted by an Asian salesman. I told him that I was looking for 7 appliances and I've already done my research and was interested in checking out your prices. The moment I mentioned GE Profile , he goes off saying that 's not high end and they can give prices but he'd rather I look at GE Monogram. I reminded him that Monogram was for professionals and I wasn't interested in pro stuff. He then suggested Kitchen Aid and I asked for LG. That sent him into a tirade about cheap Korean products.I asked him about Miele. He actually said, " It is the best if you can afford it".I was in shock and felt sorry for this guy and his organisation. I then thought I'll open my mind and check out Kitchen Aid but only after he gave me the prices I was looking for. This took a few minutes and I concluded that they were competitive but reluctant . I then gave him the opportunity to convert me to Kitchen Aid. We started with a French door Fridge and he was hopeless in his sales pitch. As I was debating in my mind to continue or end this agony a Caucasian salesman comes up to him and without excusing himself whispers something in this guy's ears and the next thing you know the Asian salesman excuses himself saying that he had a previous appointment and the other guy would take over. They both walk away and I'm not sure what's going on.Do I have to brief the new guy all over again because I did not see the first guy briefing the second guy. I wait a few minutes and once I locate this second salesman I go up to him and tell him to his face that your service sucks and that you don't deserve my business. I will never ever have anything to do with Caplans and make sure none in my family or friendship circle ever does.The only reason I've given 5 stars is because they would not let a 1 star get through and they deserve half a star.
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Kiet Tran
Sales Associate
5.0/5 (1 Review)
Comment by caplan's appliances - company rep on May 05, 2017
We would like to extend our deepest apologies and confirm our 80-year history is built on our commitment to satisfied clients.
It is our hope that you would consider reaching out to us so that we could have the opportunity to make this situation right and work for your business.
We can be contacted at customerservice@caplans.ca or 416-767-1655
By Vicki on May 02, 2017
The best!
A friend referred us to Caplan's when we need a new stove.
We are blown away by the prompt, friendly and efficient service, including by the guys who delivered our appliance. Working with Peter, who helped us choose our Kitchen Aid at the store, was a relaxed, stress-free experience. He took the time to show us an array of ranges, and we never felt any pressure to move beyond our requirements or price range.
Prices are competitive, and with the sale price on the item we chose, we scored. We will definitely buy future appliances there. Interestingly, after our purchase, almost everyone we spoke to had "heard of Caplan's", or knew someone who had had the Caplan's experience.


By Michael on Feb 21, 2017
Excellent sales person and delivery/installation guys
It was just a perfect experience. The salesperson Sam followed up with our house final closing date and made sure the orders are delivery in time. The delivery guys were amazing. They took care of our appliances very well and made sure the dryer and washer to be installed properly. Very professional and excellent customer service. I was just regret that I totally forgot the gratuities because the other contractors were there talking to me. THANK YOU VERY MUCH! This is Michael from Nobleton Tribute house.
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Sam Savario Fodaro
Sales Associate
4.8/5 (3 Reviews)
By LER on Sep 07, 2016
Excellent Saless Support Staff
We recently purchased all new appliances for our new home. I gave the list of make and model that we were looking for and spoke with Matt Hubert. (Miele Show Centre) He gave a bulk purchase price that exceeded all other retailers. In addition he had no issue in holding all of the appliance delivery until after we moved into our new home. Despite it being outside of the GTA Caplans still provided delivery, l would strongly recommend Matt and Caplans to anyone; hands down.
By non-member115610 on Aug 09, 2016
Double Oven
Matthew Hebert was very helpful and patient with this overly inquisitive woman. I knew what I wanted in a stove. Matthew knew what I wanted and we came together on a great purchase and a great deal. Thank you Matthew. (Sorry your name is not on the list of employees)

Shirlee
By John Leybourne on Jun 24, 2015
Refrigerator Purchase
We were very pleased with 1. the Salesman who handled our purchase, and 2. the Delivery Men who came and installed our new refrigerator and took away the old one. Everyone was very professional. We have bought several appliances from Caplans over the years and will continue to do business with you.
By Kitchenland on Apr 16, 2015
Kitchen Land Review
Kitchen Land provides customers with Kitchen Design, Cabinets & all renovation services, so we have been working a lot with numerous kitchen appliance companies and Caplan's have proved themselves to be the best in all aspects. Caplan's have always provided our customers with the best customer service as well as ourselves. Our sales associate Andrei Zabeline has been providing us with the best knowledge, customer service and best products on the market for few years now. When our client purchases appliances from Caplan's we always receive great feed back from them and Caplan's supplies us with all needed measurements and details about chosen products right away.
We love their innovative & progressive approaches to business marketing and they way they stand behind the quality of products they provide. In our showroom all of our Kitchen Appliances are from Caplan's and they all work absolutely amazing!
Kitchen Land has been and will continue to recommend customers to Caplan's.
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Andrei Zabeline
Sales Associate
5.0/5 (1 Review)
By Donald Ivison on Apr 15, 2015
Recent Purcahase by Ivisons from Caplans-Refrigerator
Just about every thing was perfect. The only minor hitch was a two day delay in coupling up the ice water/ice cube line. Delivery was precisely time and very careful
employee avatar
Sam Savario Fodaro
Sales Associate
4.8/5 (3 Reviews)
Comment by caplan's appliances - company rep on Nov 17, 2015
Thanks so much for taking the time to write this review. We value your business!
-Robert Caplan
By non-member86533 on Apr 15, 2015
Wonderful service from start to finish
I just wanted to let you know that 4MD service installed a new convection fan in our Brigade induction range today. The fan now runs beautifully with no vibration noise.

If you had not called me to check on our appliance purchase and offer to put in a service call, I probably would have lived with a noisy oven for many years. It is my first time owning a convection oven and I really did not know that the fan noise should be minimal.

I have nothing but praise for the service from Caplans – from the moment I parked my car, to choosing my appliances, to delivery of the appliances, all the way to your after sales service, everyone has been incredibly helpful, knowledgeable and dependable.

Thank you so much for such outstanding service – it is a rare thing these days to have such a positive experience. Caplans is wonderful. I have recommended you to many friends. I myself would never shop anywhere else for appliances.
BL Toronto
employee avatar
Paul Turner
Assistant Sales Manager
5.0/5 (1 Review)
By allanri on Mar 25, 2015
Great price, great customer service
We bought a Bosch dual-fuel range from Caplan's clearance department. It was a discontinued model, but the price was fantastic, and who cares if it's a year old? It looked great, had every feature I cared about, and came with a full warranty ... that's all that matters, no?

When the range was about to be connected, the installer noted that a critical part related to the gas supply into the range (the gas pressure regulator) was not secured to the frame of the range ... which meant that in sliding the range into place, the tension on the gas connection might have caused serious (and dangerous) damage to the gas supply into the range. I tried calling the authorized service company for Bosch, who said, yes, the repair would be covered under the warranty, but that it would be a week before they could get someone out to look at it.

When I asked Caplan's for help, they worked with the service company to move us up to the top of the priority list for the repair; the technician came the next day, and with a very minor repair, fixed the problem.

Now the range is connected, and working beautifully.

We're thrilled with the deal we got on this product, and very appreciative of the efforts Caplan's went to to help us solve our problem.

Thanks again Fauozi and Doris!
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Faouzi Hamoun
Sales Associate
5.0/5 (1 Review)
By MarkPalombi on Mar 05, 2015
Excellent Customer Service
I experienced exceptional customer service from the very first moment I contacted Caplan's Appliance. This started with the sales representative, Mario Mercone, and continued all the way through the shipping process with Robert Calandra.

Everyone involved was extremely knowledgeable about the products and always looked to help me have the best customer service experience I have ever received from any retailer or service provider.

I would recommend Caplan's Appliances 10/10 times to anyone.

By Ross Reynolds on Dec 22, 2014
Good Appliances/Questionable Service
The initial sales experience was very positive. Then came the problems:
1) We were not warned that we should check if the fridge that we ordered would fit the service elevator. It was very close and almost didn't make. The wheels were broken but it did make it.
2) We were not told that we needed to order handles for the fridge as it has a wood panel. When we did order the handles from Jenn Air via Caplans, it was a comedy of errors. We needed three handles and only one was ordered. Then the order seemed to be mis-placed. After weeks when we finally received the handles, one was scratched.

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Abdul Patel
Sales Associate
2.0/5 (1 Review)
By AnneMarie on Dec 09, 2014
Wonderful
Had a wonderful experience purchasing our appliances from Caplan's. Sam, the sales rep, was very helpful and answered all our questions. All of our Jenn-Air appliances are beautiful and we were so please with every step from sales to delivery. I would recommend Caplan's to my friends and will go to them for any future needs. Thank you.
employee avatar
Sam Savario Fodaro
Sales Associate
4.8/5 (3 Reviews)
By Golfergolfer on Sep 01, 2014
Caplan's Appliances
I bought a cooktop, range hood fan, dishwasher, oven, microwave, washer and dryer...in my world, a lot of appliances at once. So far I've had 2 deliveries and 1 service call...and I have 1 more deliveries and 2 more services calls scheduled. So, if I'm lucky it will TAKE SIX (6!) calls to hopefully get functioning appliances, albeit with a fridge that's scratched and dented. And the customer service response to that - don't worry, it'll still work fine. Thanks. Far from exceptional customer service. And the customer service response to the SIX VISITS - we understand your frustration. Wow, thanks. Far from exceptional service.

Without question, a terrible experience
By non-member76742 on Jul 31, 2014
Excellent sales experience and after-sales follow up
We purchased a small item (a standalone wine cooler) from Caplans, but we were treated with the same level of service and courtesy as if we were outfitting an entire kitchen. The after-sales follow-up was very, very good ... our sales representative went out of his way to keep us apprised of the product stock situation and potential delivery date. And when the product was delivered, the delivery staff were extremely courteous, careful about bringing the product into our house and setting it up. This was our first experience with Caplan's but it definitely won't be our last. The Stewarts of Etobicoke.
By non-member76743 on Jul 24, 2014
Great service from start to finish...
Frank is very well versed in all of the products that Caplan's carries and was extremely helpful in guiding us through our decision process. Delivery and installation was executed without a hitch. The service we have received is far superior, in every respect, to that which we have received at the competiton. We will certainly be returning to Caplan's and will have no hesitation in recommending Frank and the entire Caplan's team.
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Frank Minnella
Sales Associate
5.0/5 (1 Review)
By non-member72303 on Jun 07, 2014
Caplan's Appliances
We were greeted at the door and asked if we wanted to look around or if we needed a salesperson. The sales person, Nancy Bedard, was excellent. She was helpful, no pressure and answered our questions with good information so that soon we were on our way, having found the appliance that was just right. The young person who had greeted us offered us coffee and chocolate chip cookies. Delivery was professional and the guys had a pride in their work.
What a refreshingly different experience we had at Caplan's compared to other stores we'd been to that morning, where salespeople were either not available or too keen on making a sale.
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Nancy Bedard
Sales Associate
5.0/5 (1 Review)
By glowie on Apr 01, 2014
Caplans Appliances, Weston Road
Excellent service - a little disappointed in info passed on to delivery company in the beginning but, in the end, everything worked out very well.
By non-member70455 on Mar 18, 2014
Caplans Refrigerator
Quick fast, sales/service. Delivered when promised, wonderful, cousteous drivers
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Additional business details

Email address: quotes@caplans.ca
Caplan's Appliances is a family-owned and operated retail appliance business, renown as Toronto’s destination for premium brands and exceptional customer service. Serving the Toronto and the Greater Toronto area since 1944, delivering dream kitchens is our speciality. Our main showroom located at 1111 Weston Rd, combines Caplan’s tradition of unparalleled service with a designer showcase of appliances from the best brands including Bosch, Dacor, Jenn-Air, KitchenAid, Sub-Zero, Thermador and Wolf. Our knowledgeable and experienced staff, understand the products they sell and will ensure that you make the right purchase for your needs at the lowest possible prices. Right next to the main showroom is our Sub-Zero and Wolf “Living Kitchen” showroom that features the latest appliances from Sub-Zero and Wolf. Across from Caplan's Appliances is Miele Gallery Caplan's. This is an interactive appliance showroom with a Live Kitchen and full-time chef offering hands on product demonstration classes and cooking tips to perfect the experience of owning a Miele Appliance.
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