Extoggery ex-customer
I have been a customer for a while until I was shopping with my sister - she wanted to try many styles of clothing and tended to take her time selecting when the saleslady told her (apparently the 'rule' was posted at the cash) that there is a 12 item try on limit - my sister asked about the policy and the rationale behind it - the saleslady stated that after trying on 12 items it is likely that there is nothing that the store has that would be of interest to the customer - another saleslady approached my sister and asked her if the items she was holding were items that she intended to purchase - my sister said yes -the second saleslady told her to hang the clothes on a rack until she was ready to pay
- after this treatment, extoggery has lost a long time good customer, a potential customer and positive word of mouth - too bad - there are great finds there but shoddy treatment - have they ever hear of customer service?
Comments
I really like the merchandize in the store, however they are trying to give the Holtrenfrew vibe; which needless to say does not fit. I must say that not all their merchandize are within the 2 year bracket and of the best quality. Some of their items are over priced - Sevens Jeans for $99 (used). i think these stores need some competition, a reminder of who pays the bills and they do infact sell used clothing. Though the brands are expensive names they are too expensive - I am looking for an alternative.
I remember going to Ex-Toggery many times as a kid and the clothing, shoes and knick-knacks were affordable. Now, it's become an upscale used clothing shop with an atmosphere that is unwelcoming to say the least. The few times I've been to Ex-Toggery in the past year, I've been met with cold and unfriendly staff. I actually think they are afraid to say 'Hello, good morning!'. Just recently, I was in their shop on Avenue Road and there was a young man hired to stand by the door. I couldn't figure out if he was put there to watch for people stealing or just to greet people coming in. He didn't seem to fit either category. No hello or good afternoon. A few minutes later my daughter and I went downstairs to bring in some items. This was our first time 'trip' to Ex-Toggery bringing in clothing. He was polite and definitely knew all about the consignment clothing end of his job. We were fortunate; almost of all of the pieces were highly 'sellable'.
Back upstairs, we took a final browse around to look at the clothing, shoes and purses. I must say that the merchandise is quite over-priced. Many of the jackets and tops weren't even nice. The jeans, even the top end jeans were nothing to get excited about - not at $99.00 a pair.
Ex-Toggery has become a shopping place for the rich and not so rich but definitely not for the frugal shopper who is looking for a good deal.