I've had my Dell laptop just over a month. I've had problems with it connecting to my wireless internet. I called Dell and with a customer service rep we seemed to solve the problem. A week later it happened again. I sat on the phone with 3 different Dell customer service reps for 6 HOURS !!! one of whom did a remote access to my laptop. They downloaded drivers and eventually did a hard reboot. Now my laptop will not finish the installation and I can't use it. The customer support rep told me that my software was corrupt. My wife, who is a systems technician told me that they don't know what they are doing. A customer support rep was supposed to call me back and let me know what they would do next to solve the problem. And of course, nobody has called me back. So i'm sitting here, with a month old laptop that is virtually useless, and Dell is hiding and keeps giving me the runaround.
I've had my Dell laptop just over a month. I've had problems with it connecting to my wireless internet. I called Dell and with a customer service rep we seemed to solve the problem. A week later it happened again. I sat on the phone with 3 different Dell customer service reps for 6 HOURS !!! one of whom did a remote access to my laptop. They downloaded drivers and eventually did a hard reboot. Now my laptop will not finish the installation and I can't use it. The customer support rep told me that my software was corrupt. My wife, who is a systems technician told me that they don't know what they are doing. A customer support rep was supposed to call me back and let me know what they would do next to solve the problem. And of course, nobody has called me back. So i'm sitting here, with a month old laptop that is virtually useless, and Dell is hiding and keeps giving me the runaround.