Dell Canada

This company is absolutely horrendous. My Laptop is only 2.5 years old and now requiring to change the charge port that's soldered on the motherboard. I have been dealing with Dell for 4 days this week and not to mention many hours on the phone. They don't do anything, they don't help with ordering parts, everything is proprietary. I would say Dell has the worst customer service/tech support ever out of any business. I now class Dell computers at the bottom of the barrel with Apple. My old $275 Toshiba laptop lasted longer than this and even my old HP laptop which was $350 - $400 was better. This machine is junk especially when you order Dell parts from Dell themselves and your getting messages that its no authentic. Save yourself lots off problems and frustrations and STAY AWAY from Dell.

When you give an order confirmation it should be honoured and not cancelled behind the customer's back with no notice.

Exasperating,to say the least. We bought a new Studio slim tower 64 bit quad processor In January of 2009 to run our small bookkeeping business. We purchased Dells, next day warranty service as this computer is a critical part of our business. Monday morning last week the system would not power on, orange light on the power switch. Called Dell and they had me take apart the case and do an online troubleshooting with them. They determined it was the power supply and the motherboard. They dispatched a service rep the next day with the parts and he changed them. The computer ran for 3 hours and then died again. Called Dell again, went through the troubleshooting process again and they determined it was the mother board again and the power supply and the front panel and the CPU and they would send a technician again but now it is too late to get into the service chain so it wont be till Wednesday, Wednesday comes and goes, no service guy. Turns out they forgot to enter the call, somebody will be out Thursday. Thursday the tech arrives but does not have the cpu with him. Changes the mother board again, the power supply again, the front panel and gets it working. Lasts for 3 hours then dies again. Call Dell again finally get a service tech who understands, he said " you have a dog" we will replace it for you. Great! but it will take a week to 10 days. What choice to I have!. 5 days go by and we get a call that our system has been shipped. What about the programs and data we have on our hard drives in the old system? Tough, they do not do data recovery. My data is not corrupt or lost, its sitting right there on the old hard drives that their broken computer cannot read. Why cant I swap the hard drives into the new system? That will void your warranty they say. We can dispatch a service guy to do it but it will cost you $180. Hey wait a minute, what about the fact its under warranty and Dell is in the process of fixing it? We are not responsible for data recovery they say. Why not simply re install the programs and restore the back up data that we have? Because the main program, a tax filing program, can only be installed once.
we would have to buy a new program at $600 a pop. All of our software is licensed, all of the data is confidential tax and income information for our clients. Dell says tough, you cannot change the drives yourself without voiding the warranty.

I am usually not one to buy extended warranty's on anything I buy... If it breaks, it breaks. But when I bought my 1st laptop about 6 years ago now, I opted for the 4 year extended warranty (since the investment was so large!) I was SO thankful I did when my screen cracked in half!! Yes this was my fault, but the replaced the screen, no questions asked. I was even happier for the warranty when my hard drive exploded - yes, it exploded! Would have cost me a new computer, but again, no questions asked they replaced it. Kinda sucky that it happened in the first place, but getting it fixed was a breeze. I have since bought a new computer last November, and I am not as happy with the actual model I bought, but I got the extended warranty again! (note: don't get a studio... they are not very good at all!)

The customer service I have received from Dell re: a simple printer ink problem has been horrendous. Time consuming and unfulfilling

I cannot recommend Dell at all. I was told that I was going to be getting the restore CDs with my computer and I did not. Right now, they're asking for an extra $250 or $140 depending on the rep you call so that I can use my computer. Dell does not give you the option of creating your own Restore CD (like HP). I would recommend HP or another computer company over Dell.