Terrible customer service and...
My mom and I went wedding dress shopping January 2012. I had found and purchased my dress at Debra Dees Regina. At that time they asked me when my wedding date was, which is Oct.4 2012. The lady told me it would take 6 months for my dress to come in which was fine as it would still give me time to add a shoulder piece onto the dress. I told them that I wanted to add stuff to the dress so I would need it back in time to do so for the wedding and they assured me it would be in on time. Well we've been so busy planning and getting other things ready for my wedding that is in Tennessee, that all of a sudden it's end of August and still no word on whether my dress was in. I called Debra Dees and the staff told me "Oh! I was just looking at your order and it should be in by this week." The week goes by and no phone call. So I call back the following week and tell them what the lady had told me the week before and I want to know where my dress is. So whoever took the call said that she'd call the company and talk to the manager and would "personally get back to me the following day at Noon with an answer as that's when she got into work." So I wait all day the next day and of course no phone call. I call the next day and talk to somebody else who again tells me that it's on its way and she'll talk to the manager and give me a call back. No phone call. So ONCE AGAIN I call these people back and am now quite pissed off. First of all, I don't know how you run a business when your treatment of customers is poor and can't keep your "promises" and make a simple phone call. I don't know how many times I have told them my wedding is October 4 and I have NO dress. When I called them yet again to find out where my dress is, I was told it would be on a courier bus and would either arrive that evening or in the AM. I asked if it would for sure be in at one of those times because if they couldn't guarantee that it would be I wanted my money back and I would try to scramble and find a dress that might fit ( and this is all happening less than a week before my wedding!) the woman GUARANTEED if it wasn't in by that afternoon it would FOR SURE be in by the AM. So of course no phone call that afternoon from them and no phone call the next morning either( no big surprise) At around 1 I called them back and demanded to know where my dress is. I was so aggravated by all the BS by this point. The lady goes on to tell me that the courier had brought the dress that AM at 9 but they don't open until 10 so they never received it, so that "was the courier's fault." The woman told me she would talk to the manager and then proceeded to ask me for my PHONE NUMBER! I said,"Do you seriously not have my phone number?! Is that why no one has ever returned my calls??!" she said that she hadn't taken any of my other calls so she didn't have it...whatever...I demanded to talk to the manager. I told the manager I was extremely pissed off and that my wedding is less than a week away. She said the courier would be back by 4 that afternoon and would have my dress. I asked if it would for sure be in by 4 as my mom would have to come and pick it up (and she lives an hour away from Regina) and I don't want her driving there for no reason. Once again I am told it would be in by 4 and they would call me when it came so I could get my mom to go get it. Once again, no phone call. So FINALLY today at around noon they called to say my dress is in. Thank goodness as I never want to deal with them again. This has been the most frustrating experience and the staff at Debra Dees outright lied to me several times telling me "they'd call me back" or that "the dress is on its way." I highly discourage ANYONE to go there as the customer service is very poor and they're quick to blame everyone else but themselves. This is supposed to be a customer based business, but they're more concerned with not having to deal with the problem and just ignoring it. NOT impressed!
My mom and I went wedding dress shopping January 2012. I had found and purchased my dress at Debra Dees Regina. At that time they asked me when my wedding date was, which is Oct.4 2012. The lady told me it would take 6 months for my dress to come in which was fine as it would still give me time to add a shoulder piece onto the dress. I told them that I wanted to add stuff to the dress so I would need it back in time to do so for the wedding and they assured me it would be in on time. Well we've been so busy planning and getting other things ready for my wedding that is in Tennessee, that all of a sudden it's end of August and still no word on whether my dress was in. I called Debra Dees and the staff told me "Oh! I was just looking at your order and it should be in by this week." The week goes by and no phone call. So I call back the following week and tell them what the lady had told me the week before and I want to know where my dress is. So whoever took the call said that she'd...