U-Haul at Blackfoot Trail

The service technician did a fantastic job setting up our truck for pickup and had the same excellent service upon return!

He made sure the truck was tidied up when we left and wasted no time checking us out! Sorry I did not catch his name but very happy he was around to take care of us! Sept 30th pick up. Oct 3rd return. Please thank him for us again!

Cheers!

Properly state in person and the contract as to what any and all extra surcharges would be instead of just saving the card details of whoever is paying, and just start taking whatever money they feel entitled to without even notifying the one paying. Won't refund me what was taken and not explicitly stated within any of 3 contracts looked at, nor the website. When called I was told I may have to wait upwards of 72 hours before a gm would call to speak with me.

Good location for renting. Staff is efficient and welcoming. Check in and out was easy and convent. We went contactless. They have everything you need for moving including dollies and boxes. Overall good experience.

On August 31st, I came to this U-Haul and had to wait over 30 minutes to get a truck. In the past, service here was always quick and smooth, but this time it was outrageous. The female employee (blonde) working that day was rude and extremely slow. Meanwhile, all customers were patiently waiting in silence, no one spoke to her disrespectfully — yet she allowed herself to act the opposite way, as if we all owed her something. This kind of behavior is unacceptable for a company that claims to value its customers. Everyone in line was frustrated with her attitude. Where is the manager of this location, and why is such service tolerated? Please take action and ensure this employee is trained to treat customers respectfully and professionally.

Excellent Truck Rental Experience at U-Haul – Blackfoot Trail Location

I recently rented a truck from U-Haul at the Blackfoot Trail location, and the entire experience was smooth, efficient, and professional from start to finish.

Booking was simple, and when I arrived, I was welcomed by a friendly and knowledgeable team who had everything ready to go. The check-in process was quick, and they took the time to explain everything clearly. The truck was in great condition—clean, reliable, and easy to drive, which made a busy moving day feel a lot less stressful.

We did have a bit of a hiccup and ended up needing to keep the truck for an extra day—which could have been complicated. But instead, it turned out to be one of the best parts of the experience. The male supervisor and front customer service staff went above and beyond to help us out. They were understanding, flexible, and made the extension process incredibly easy, without adding stress to an already long day.

It’s rare to find that kind of genuine customer care—they didn’t just do their jobs, they made sure we were taken care of like real people, not just another rental.

Returning the truck was just as easy—fast check-out, no surprises, no pressure. Everything was fair, clear, and professional.

If you’re looking for a truck rental in Calgary, I highly recommend the U-Haul at Blackfoot Trail. The team is efficient, the vehicles are well-maintained, and the customer service is truly exceptional.

Special thanks again to the amazing front desk team and the supervisor—you made all the difference!

I wanted to retrieve my beloved Beetle from storage. I rented a trailer from this location. I received great service and prices from Michelle and her team. Make sure you talk to Michelle, she is amazing!

I had an amazing experience with Ubaid from U-Haul! He was incredibly professional, friendly, and went above and beyond to make sure everything was smooth and stress-free. His attention to detail and willingness to help truly stood out. It’s rare to find someone so dedicated to great customer service. Thank you, Ubaid, for making my rental experience exceptional! Highly recommend!

I rented a 15-ft truck, and everything went great! The staff was polite and professional, quickly handled the paperwork, and explained everything clearly. I especially want to mention Ubaid – a very friendly and knowledgeable employee. The truck was in good condition, and there were no issues. Thank you! I will definitely come back!

I rented a U-Hual from black foot trail.

The rental agreement was for 80km. I went over my 30 kms.

I picked up the truck with just under 3/4 of a tank of gas. When refilling the truck I over filled it bringing it past full. Spent $100 in gas. So I called them this morning to ask if they could maybe apply the extra gas amount to my overages. They told me that U-Haul is not responsible to give any refunds if you overfill your gas.

This makes me to believe that the company has been getting free gas out of customers for a long time and not having to spend money out of their own pockets. It's not easy to tell how much gas to put in a giant truck with a massive gas tank to refill the thing Plus I never saw anything in my contract that says that if I refill or overfill, I don't get a credit back. Renters beware. So in total it cost me and extra $102.67 roughly to rent a truck. Bring the grand total to $303.65.

Makes me never want to use them again. Next time I'll try enterprise trucks

Fake Pricing and hidden charges that are doubled up, I booked a 15ft Uhaul, set it up online for pick up with up without no front desk contact.

Quote online $29.95 15Ft truck
$16.59 Safemove Insurance
Total + GsT $49.09

When I got there since there was staff they said we can help said ok.

This is what the desk quoted after taking my license #

They asked how many km I said less than 50km they said ok distance charge would be $54.25 onto of the $49.09 making it $100.20.

As long as the gas was at same level that I returned with which I did 3/4 of a tank.

When I arrived back they proceeded to tell me I still owed another $29 with no explanation at all.

I took the truck with 103533km returned it with 103600 total 47km so I didn't go over the 50k which they charged me $54.24 prev.

So no need to charge more.

What they did was they charged me for the Safemove X 2 and rental charge X 2 and over charge me by 3km.

My Grand total was $135.66

The whole place seems seedy and I am now fairly concerned about them having my license # and information as I think they will prob sell that online after too if they can. Beware of this place and hidden fees. I equate them to storage contracts with all the same hidden fees or extra extortion charges upon return.

This is my preferred place to book a U-Haul. Easy to access, lots of trucks, tons of supplies, and very friendly customer service. I did a move for January and booked my truck almost last minute. I was in and out in no time flat. Recommended!

If you are going to get a hitch installed here DO NOT GO HERE I REPEAT IF YOU ARE GOING TO GET A HITCH INSTALLED STAY AWAYFROM THIS U-HAUL. absolute crap service I got my hitch installed on Saturday they messed all my break lights up there not put together back in place I will be getting the name of the people who worked on my car and making SURE they are recognized for the terrible job on my car. It looks like a 10year old put it together there’s screws that I can literally loosen screws where they did work on my car as well there are screws missing . I have pictures and videos of everything on top of wasting my time gas and messing up my car they told me they can’t help me until Tuesday that’s 3 days that snow and water could get into my car where they left it open and did not put together properly. I am now at another U-Haul location hoping they can help me I will never deal with 5519 6 st SE Calgary u Haul ever again absolutely livid with this U-Haul they never even compensated me or anything. I’ll be sure to double check the hitch before doing anything with it as to make sure that’s on properly as well heck probably not even screwed on properly either what a joke !!

If I could give this location 0 stars I would but unfortunately have to give 1 to make this review! lack of professionalism!
Lack of customers service !
Lack of service in general!
Called ahead of time to question the drop off process whomever we spoke to said that the manager michelle would be around that she could help us with our question we had about the extra KMs we paid for and or thought we paid for this is where the misunderstanding an everything went wrong happens. We got there an instantly my fiancee was met with attitude about the kms she refused to show us just insisted we had to pay more there was a miscommunication somewhere but again wasn't giving a solution to help us at all just kept demanding payment . When I walked I was greeted with snarky looks an bad vibes all 3 ladies behind the desk were giving my man attitude so I obviously was not please as his woman I stepped in to speak on his behalf as he was getting upset an I was met with the same attitude he was getting . I asked them to call the manager multiple times so did he prior to me an they just kept refusing at that point I started recording the altercation The 3 woman at the front desk that were very disrespectful to my fiancee an myself the attitude snarky behavior and comments . telling me you are going to charge my visa just to piss me off then laughing about it in my face , refusing to resolve the issue just because you can doesn't make it right! swearing an speaking in another language about me laughing at me an just being straight up taking advantage of the situation because you guys all work an because you didn't like getting called out for your behavior!!! Absolutely 0 stars for your disgusting behavior ! Happy holidays to us I guess ! The money wasn't the point it was the principal of things knowing that it was miscommunication an that you could fix the issue by calling your manager an refusing to do so is wrong an purposely charging my visa after the fact is wrong I will be disputing this .

They forgot the blankets and then i downsized the truck and they didnt refund me the difference, then said i owed them 10 dollars .

The truck they gave me had no fuel in it and sounded like it was going to die on the road.

Lady at the til took forever and was not letting me know what was going on, and the line was getting longer behind me. Felt like a scam,

The lady who greeted me was very friendly, knowledgeable and professional. Everything was ready to go and worked as it was supposed to. I was very happy with the experience and my move went easily because of it. Thank you!

My U-Haul’s headlight was not working. I didn’t check it because I rented it during the day but it had gotten dark during my return drive. The branch was unapologetic and made no adjustment to the billing despite everything I said about endangering others and risking a fine.

Picked up a 20ft truck for an in city move in November - so snowy & cold. Trucks are not well equipped (no snow tires) for winter and you are only provided with just enough fuel (1/8th tank) to just get to a gas station. Risky in poor weather conditions. Staff were nice and truck was ready as expected.

I made a reservation for Monday morning and needed to change it. I called at 4:00pm on Sunday and was put in hold. I waited 20 minutes and then tried to make change on the app. I could not do it there so then I phoned back at 4:30. Again out on hold. I waited on hold until 5:10. Now the office is closed. If you have staff at your location and they outright refuse to help your customers and just put them on hold until the office closes you really need to address that.

This is the second time I’ve used U-Haul on Blackfoot. The manager goes above and beyond to help select the proper vehicle or trailer in my case a trailer the staff were Very helpful and fast , Thank you for all your help, I highly recommend U-Haul on Blackfoot

The state of the vehicle we received was an appalling. Someone clearly chain smoked in it, so we had to drive with widows down the entire time just to get fresh air. Not to mention the spilled coffee all over the seats and dash. When I pointed my concerns out to two of the staff members, they fell on deaf ears - not even an apology or acknowledgement was made, much less any compensation.

Have been using The Blackfoot location in Calgary for a few years, because it’s close to home, and the people who work there a friendly and knowledgable. Highly recommend people go there for the great service.

The online booking, phone, and in person customer service has been an absolute horrifying at the U-Haul Blackfoot Trail location. The online booking system malfunctions and some customer service representatives were rude and unhelpful. It’s inexcusable.

Timeline of abhorrent events:

1. August 6: Online hitch installation booking completed and fully paid for. Hitch installation booked for Aug 14 at 7AM at the U-Haul Calgary Blackfoot Trail location. I made a follow up appointment by calling U-Haul to confirm my appointment and if I needed any other parts installed to mount a Thule bike rack to my hitch. It was confirmed that i only needed the hitch and my appointment was correct and she had looked me up in the POS system.

2. Aug 14: I drove 30 minutes to arrive for my appointment Aug 14 at 7AM and was told that the hitch was not received and that the installation could not be completed. I was also told that they did not see my appointment in their system and the reason being that I booked it online and the booking system doesn’t work. The customer service representative was extremely rude and unapologetic about the inconvenience that this caused me. She booked another appointment later in the week and settled on Saturday Aug 17 at 7AM. I had requested that a confirmation email be sent and that I receive a phone call to confirm my appointment and that the hitch was received.

3. Aug 16 @4:40PM:  I still had not received an email confirmation or phone call from U-Haul about my new installation appointment booked for Aug 17 @7AM.
I called U-Haul to confirm my appointment and ensure that U-Haul had received my hitch to be installed. The female customer service representative was extremely rude and told me that they had not received my part and that I “just need to wait until they call me to tell me it’s ready”. I then questioned what the point of booking an appointment if they were unsure of whether or not the part would be ready. I also questioned why I didn’t get a call to tell me the part wasn’t in so that I didn’t waste another hour of my day driving to and from U-Haul for no reason. The lady told me she didn’t know why….

4. Aug 17 @ 8:09AM: Missed call from U-Haul customer service representative telling me I had missed my 7AM appointment and that I will need to rebook. I spoke to one customer service representative outlining the above mentioned timelines and questioned why I was called this morning stating I missed my appointment when I was told the previous evening that the part was not available and to wait for someone to call me. She told me to hold and wait for the person who called me to pick up.
I spoke with Laura and she worked with me to book an appointment in the Calgary NE location instead of Blackfoot trail. She was the most helpful and only helpful person at U-Haul. She deserves a raise.

The AC was not functioning at all in the truck and it was hot as hell.
I booked online to have a dolly with my truck but there was none. It would be great to have a representative call me if there was none available. This made my move a lot difficult especially when my pick up was 30 minutes before closing.

I had booked a 20 foot truck for 8am. I arrive at the location and that app tells me a truck wasn't assigned to me, so I had to wait until 9am for them to open with 7 other people having the same problem. I waited an additional 45 min in line for the attendant to tell me they don't have the truck I had reserved and that they could give me a 15 foot truck. They were running around frantically unorganized burning rubber and screeching tires all over the place, so I decided to wait until I returned to talk to someone about this.
When I arrived the person I was told was the "boss" ignored me when I tried to get his attention to complain about the whole situation. So I left. This is by far the worst customer experience I have ever had. How in the hell do you approve a reservation without having the truck, and why the hell do you have an app for early booking that DOESN'T work. Absolutely ridiculous. Moving is stressful enough without having to deal with this kind of incompetence. Enterprise rents trucks.

The truck was fine, but the employees inside the office we're dreadful.

Rude, unhelpful, and when the truck I initially received had a "check engine light" and I politely asked to change it for another one, the attitude they gave me was completely uncalled for.

The store was not busy at the time this occured, and so the frustration showed towards me when I asked for another truck seemed to stem from the fact that I interrupted 2 employees from socialising.