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eZone, Etobicoke Reviews (6)
We had approx. 15, 6 year old boys at the birthday party. As you can imagine, they were very excited and rowdy. Boys will be boys! That is why we chose to have the birthday at this facility THINKING it is a kids friendly place.
The boys had an absolute great time. However, in between the pizza time and laser tag time (which was delayed) the boys got bored in the party room and they were running up and down the hallways. The manager there, Scott, in front of all the parents scolded me that the kids were interrupting other groups game time, and that the boys had to wait in the party room until it was their turn. I explained that they are bored of waiting and how can i possibly hold 15, 6 year old boys in that room? He scolded that THAT IS YOUR RESPONSIBILITY.
How dare he, in front of all those parents talk to me in that way!!!??? How dare he! Very unprofessional, as if there is something that is not right he could have spoken to me in private, which i would have greatly appreciated.
Never again will i have a birthday party here! I spent $500 on this party which was not an issue, but having been scolded like a little child by Scott was very disappointing.
When i explained to my husband what had happened, i literally had to hold him back from going to talk to Scott ( and i do not mean talk!)
There were no apologizes, no thank yous, and no appreciation at all.
Very upsetting and EMBARRASSING!
Most likely this review will be deleted, which in that case i will bring this up to the owner of this venue.
The day itself went well, but I have two suggestions:
1) I strongly suggest that the host of each party group introduce himself to the group of kids, and greet the birthday child. In any context, a good host does this. At our son's party, the host just walked over, escorted the kids to an area, and started explaining the game. He, in fact, had the wrong group of kids, despite our comment that we hadn't booked the area where he brought the kids. I had to intervene a second time to ask him if he was sure he had the correct group of kids. Had he begun with, "Hi, my name is ___, and which one of you is birthday child _____?", the problem would have been recognized and fixed immediately.
2) The tables in the party room are a great length and width for parties; however, having two of them made for a very narrow and consequently crowded space. Had there been one table in the middle of the room, everyone would have been able to move around a lot easier, resulting in less items being knocked over. This was especially relevant since we had a winter party which means loads of coats everywhere. In addition, if one child seated at the deep end of the table needed to leave the room, all of the children had to get up to allow him to leave.
Additional business details
The motivating force behind the development of The eZone was to create a unique venue in which groups of people could get together to unwind, release some stress, share some laughs, and simply have a great time.
WhirlyBall, Laser Tag, Sports Court, Cosmic Mini Bowling, and an Arcade.
It is, in short, the most fun you can experience under one gigantic roof.