Access Storage - Regina Central

If I could give this company zero stars, I would. Their customer service is very poor and unprofessional. They do not respect themselves or their customers. This experience has been a total waste of my time, effort, and money.

I booked a storage unit by phone and paid. I tried to finish the paperwork by phone but it did not work because of their system problem. The employee told me to go to their main office at 100 Dewdney Avenue to sign the documents. He said the manager will be in the office till five p.m, When I arrived, the office was closed, and I waited more than one hour.

During that time, I called customer service to ask why the office was closed. They told me to stay on the line while they checked, but I waited more than seven minutes with no answer, so I had to hang up. After more than five minutes, they called back, but when I answered, no one spoke.

Later, the manager came and opened the office. she behaved badly on purpose and made everything harder because she was upset that I called customer service about the office being closed. She also said customer service is not allowed to call her personal phone number, and they can only call the office line. This shows there is no coordination between the phone customer service and the main office where I visited.

I told the manager that I booked by phone but could not finish the process and was sent to the office. Then I was shocked: my booking was made at a different location and a different unit type than what I clearly requested. I had to cancel the first booking immediately.

I made a second booking after canceling the first one. But when I got home and checked the invoice, I found that again, the second booking was for a different location, not the one I requested. I called immediately to cancel the second booking.

I canceled both bookings on the same day, four days before the move-in date. One of their employees told me clearly that I could cancel anytime before the move-in date.

They said the refund would be processed within three days, but now it is the sixth day, and I still have not received the money. Every time I call, they give unclear answers, delay, and avoid giving any exact information.

Another serious problem: when I called to check the cancellations, I found out that the first booking was still active in their system, even though they gave me a cancellation paper. The unit information on the cancellation paper was different from the information in the system. The employee said they changed my unit without asking me. They gave me an upper-level unit even though I had booked and paid for a ground-level unit.

All these errors, delays, and bad coordination show that this company is very unprofessional and misleading. The dishonesty and manipulation were clear from the start until the end. None of the employees responsible apologized or took responsibility.

All I wanted was to pay for a storage unit. What should have been a simple and quick process turned into a waste of my time, effort, and peace of mind.
One of the employee call me and argue with me instead of apologize and he said that I need to believe him and not to believe the documents that I have from them that show all the mistakes that they did and this is only a little from what I went through with this company

Gurpreet was such a pleasure to deal
With very professional yet had few laughs with her. Great promos on now and access storage is very accommodating!

Jenn at the 100 Dewdney Ave Access Storage was super helpful and friendly. She explained everything clearly, and helped me through the whole process. Highly recommend!

Got shown some units today ,the Manager Gurpreet was very knowledgeable and very good to deal with. We will definitely book here when we are ready for space.

I rented from Access Storage for just over a year.
I always had friendly service whenever I went to the office.
The facility was clean and well secured.

Wonderful woman named Jen was very helpful and sweet and quick on her toes, a Very wonderful experience served with a smile and she knew what she was doing and it was great having someone was on it right away! Best Experience. Thank you 🙏

Jennifer's customer service is second to none. She is always so friendly and knowledgeable about what units are available and how to assist me with my storage needs. I am completely impressed with her professionalism.

I recently visited access storage. Customer service is really amazing, I remember girl working helped me and she attended me very well. Gurpreet keep the good work up . She explained me everything in a good manner. May be you deserve 11/10 .
Thanks, Access storage doing good job .

Amazing experience with Gurpreet! She went above and beyond to find the perfect unit for my needs and was super friendly throughout. Best customer service I’ve had in a while

Gurpreet was very helpful. She is very well mannered, polite and well spoken. She showed me storage, explained everything in detail and cleared all the doubts. Couldn’t ask more.
Thanks gurpreet for your time and showing the storage and clearing all doubts.

Keep it up; Good customer service🙂

Great company to deal with! Had no issues! Very accommodating and helpful and makes renting a storage unit very easy and convenient! Would definitely choose them again!

Jenn, the Assistant Manager, was pleasant, knowledgeable, and a pleasure to deal with. I feel comfortable leaving our belongings in there.

So I moved out of town but am coming back to retrieve some items out of residential storage to put into a private storage unit. I spoke with an agent named Jordan and he was incredibly pushy and trying to get me to commit to signing up to lease a unit. The price he quoted me was reasonable but his pushy sales tactics and insisting I had to buy a lock from Access themselves / avoiding whether the price for my unit would ever be increased left me with a bad taste in my mouth. I guess I’ll keep looking elsewhere.

Even though I ended up not needing the unit in the end, my overall experience in store and over the phone with the store was very pleasant. Staff were great, very welcoming, not overly pushy with sales tactics, and definitely did their best with trying to accommodate for both monthly finance limit, and for size of item being stored.

Would have been 5 stars but the initial phone call with what ended up being a call centre and
Not a store, was less desirable. I felt unheard, options weren't as well listed, and pushy salesman's tactics being the biggest culprit. I may have ended up with the correct sized unit and possibly had chosen to stay instead had he taken the time to listen to my needs .

In store is the way to go for best customer service approach.

Jenn was extremely informative and kind when explaining the ins and outs of storage options, contract details, storage accessibility, do's and don'ts, etc. She did not rush us through the process... she was very thorough and patient with all our questions. If you want to stop by just make sure to quickly call first and make appointment. Pleasant experience all around!

Great communication and understanding to the agreements and just made it really easy to book one right away. Friendly and just felt really welcoming

First time I’m using this services and I gotta say I was very pleased with the treatment, the lady that served me was very helpful, professional and knowledgeable, I told her what I need it and she provided me with some great options, also gave me a great price for what I need it, I would definitely recommend this business to anyone for any storage needs you may have. Great Service !!!!!

Great prices, friendly people to work with. 👍 good job.

Jenn was very helpful in the process. Her coworker Showed me multiple units to find what fit my needs. Jenn explained the contract in detail. Would recommend!

Seamless experience.. All my fears were allayed.. I'm a very happy customer. Kudos to the Customer Service Agent that booked the storage unit for me. He thoroughly explained everything with clarity.. I met with the Store Manager and also a wonderful experience....quick and easy.. Thank you Access Storage..

Renting a storage unit for the first time and the ladies at the front desk made it quick and simple. They even went out and swept the unit before we started moving stuff in while we were right there.

I recently used Access Storage located at 100 Dewdney Ave, Regina, SK S4N 0E5, and overall, I had a good experience. The facility was well-maintained and clean, and accessing my storage unit was straightforward. The staff were cooperative and helpful, ensuring that my needs were met during my initial period of use.

However, I found the cost to be quite high after the initial free period. Despite the positive aspects, the pricing did not fully accommodate my needs, and I may consider other storage options in the future due to this factor. If pricing is a primary concern for you, it might be worth exploring alternatives.

Nonetheless, if you prioritize a clean, secure, and accessible storage facility with cooperative staff, Access Storage is a solid choice.

Amazing experience with Access Storage on Dewdney Ave.
Jenn was super helpful and informative. Definitely would return and will recommend to those needing storage in Regina.

Great service and extremely helpful and friendly staff will definitely refer people to go see them if they need storage

The process with access storage was direct and seamless. The design of the storage was well thought through and it is also safe / secure with tools to aid movement of boxes if needed. Jenn is absolutely phenomenal and even further recommends solutions to ease the process. Gurpreet is a pleasant representative. Highly recommend.