Access Storage - Sudbury

Verified by N49

I had a great experience with Access Storage. The staff were incredibly friendly and welcoming, and they went out of their way to be helpful. They were very prompt with everything and made the whole process smooth and stress-free. I had quite a few questions, and they patiently answered each one without hesitation. Their professionalism and kindness really stood out. Highly recommend this location if you’re looking for reliable storage with excellent customer service.

Outstanding friendly service. Facilities are well maintained and very practical. Thank you for providing good service... A quality that seems to have taken a back seat these days.

My experience was great. From booking unit on the phone (CS was so helpful) to getting stuff in with no problems. Would highly recommend!!

Excellent service and location. Darlene was super helpful and great to work with. The facility is clean, access is simple, and the units are as advertised. Great value, especially with the promotions offered.

Showed up right when they were closing and they took the time to set me.up even though their were heading out the door. Excellent customer service. Will definitely recommend

The best service I have ever received. Darlene knows how to treat her customers. She very professional. Wish they were more managers like Darlene. She surely deserves to be recognized even promoted

We rented a unit for about 10 months and accessed the unit from time to time and found the grounds to be very secure and the staff helpful when needed. We would highly recommend them.

Very friendly and professional customer service. Took time for a tour of the facilities and full range of options was explained clearly to help me match my requirements with the right unit.

Their facilities have mice and cockroaches, and they don't notify current and new renters. Staff has poor communication - regional manager James has been screening my calls and voicemails for 8+ weeks now. I've asked for a refund for a couple months rent because I wasn't able to use my unit as needed because of the cockroaches and mice. They said it would be brought up to senior management in January. I keep emailing and calling, and no one is getting back to me. I have cancelled my rental agreement. My furniture has been damaged, and I incurred costs while trying to mitigate the possibility of bringing cockroaches in my home. I filled out a Schedule of Loss on their request about a week ago - still haven't heard back. If you rent here - check on your stuff because it's being ruined. If you're contemplating renting - don't. I've emailed their "wecare" email address, which was posted below another review I made, and they don't email you back either.

Very pleasant experience. Friendly and knowledgeable people.
Rates are normal and affordable.
Great place to store things in a heated room or outside facility.

Bad experience so far. Went in Thursday to pay in cash. No cash? Why? Was emailed an invoice to do e transfer. Sent e transfer. Got a call from the office, payment declined, wrong amount. Supposed to be almost 20 dollars more! I replied nope, I have an invoice from your office with the amount in my e transfer. Office called back saying there was a glitch. This is not good business practice. Going to speak to the manager Monday. Hopefully get better results.

UPDATE 16/12/24
Spoke with regional manager today. He accepted the amount in the invoice and all is well. THANK YOU

Very well run with pleasant and informative staff. The units are clean, secure and easily accessible. Efficiently run and always professional

Was extremely easy, the staff are helpful amd friendly. I would use them again and again!! Really affordable too

First time using storage facility.Very friendly staff and very helpful. Easy access at any time. Very clean. Would definitely recommend

They were there when I needed them, the storage are clean and in excellent conditions definitely will recommend them and will use again when needed , I used their storage for a few months. The staff was excellent in her service friendly and pleasant to be received by at the office or on phone. Thank you.

Very well run with pleasant and informative staff. The units are clean, secure and easily accessible. Very pleased knowing my items are safe.

It’s was clean bright and the 24hr access was wonderful. I would recommend it to everyone that needs a place to keep stuff safe and convenient

My experience was easy. There are super helpful tools and info available and just a great overall experience.
Units are clean and well kept and staff are ready to help.
I'd definitely come back for my storage needs.

It is very easy to set up storage and friendly staff. Also, many times, they have 1 month promotion to try the storage. It is open 24 hours so that we can access our stuff at any time. Nice and clean space. Just need a lock, and we are good to go.
Little far from Sudbury downtown, but it's worth it.

I had mine and my kids entire life and home stored here. It got completely infested with mice and they destroyed everything!
Beds, couches, chairs, any wood had urine soaked in it. I mean everything was covered in urine and feces.
Access said they would dry clean my clothing and anything that could be dry cleaned.

Brought it all to the dry cleaners and when access got the bill, they told me the only way they’d pay is if I signed a document. It was coercion at its finest and when I refused to sign they told me they wouldn’t pay and now all my clothes, my kids clothes, bedding, towels everything is being held from me.

They are ignoring all my emails and phone calls.

I’m not the only one dealing with mice in there.

They weren’t surprised and had all the remedies since “ they’ve dealt with it before”

Insurance doesn’t cover mice and now you HAVE to have their insurance. It’s automatic on your bill.

I paid$330 a month to have my stuff kept in a clean, safe indoor space as they advertise and now I’m left to start over with nothing.

DO NOT STORE YOUR BELONGINGS HERE!

UPDATE- Asked me to reach out so they can resolve and haven’t heard anything!

I love this place for the professionalism and friendliness of the staff AND the clean, climate controlled storage units! We can't thank enough for all the services that Access Storage has provided my husband and I. Sadly, due to financial difficulties, we had no other choice to move our belongings out of the rented unit. I do highly recommend it to anyone who is looking for a great storage unit to called Access Storage. Rest assure, your possessions in good care.

Sincerely,
Rose Munroe & Patrick Leonard

I was blown away by how easy Access Storage made it. They had everything I needed and more to organize my locker. The reasonable rates and friendly service definitely go a long way. I would recommend them to anyone looking for short or long term
Storage.

The one thing I have to mention so the owners see it first is the red dolly carts the 4 wheeled ones are absolutely horrible. No lie when they are empty , they are so loud it's borderline hearing protection required to pull them through the halls . I would compare the noise to using a metal grinder without ear protection.

The blue ones are a dream to use . Completely silent ..No hearing protection required .
This place has got to be the most user friendly storage facility I've ever been to. I was so impressed with everything I must have told 10 people . The bay doors are great , and self serve . Fantastic 👏👏👏They have every kind of dolly (User Tip#8753 USE BLUE 4 WHEEL DOLLY ONLY), and hand trucks to use. Open 24 hours . EXTREMELY SECURE. Easy coded entry Big ol' Fat Gate to get in the back . Cameras everywhere .
I really feel that my belongings are safe secure here. I will provide some pictures as well. By far the best storage facility in Sudbury .