Public Storage

Choosing self storage was stressful for us. The manager, Faith, took the time to explain everything, toured us around the facility, and answered our questions. We feel assured our belongings will be safe as we embark on the next phase of our lives. Thank you for making us feel comfortable.

Needed to get a small temporary storage locker and Faith and April made it so easy! I reserved online and came in to such a quick and thorough set up. Our storage locker is super clean and a great size. Appreciate the attentive and kind customer service!

April was extremely courteous and helpful. I was shown multiple lockers and found the perfect size. I didn't feel rushed and I got a great deal.
I've rented other lockers in the past at different locations. This was by far the best service I've recieved.
THANK YOU SOOOO MUCH APRIL!!! :)

Faith and Amar gave us such an exceptional customer service. They were very helpful and pleasant to deal with. If we can rate their service beyond 5 stars, we will do so in a heartbeat. Thank you Faith and Amar for the great service!!

It was my first time ever renting a storage locker for duration of 3 months I got their special, which was a pretty fair Shake. a
Faith the representative at this location was amazing, she was very competent in managing this location as well as being versed on all the rules and regulations she was very upfront with everything there was no hidden charges or surprises. I was very satisfied with the experience and would definitely go back should I need to use this facility again

Faith, Facility Manager, calmly guided me to the facility when I was panicked and lost in traffic. Upon arrival, Faith, calmly yet diligently took care of me speedily so I could return another rental key on time. Without a doubt, as a person with physical limitation, and other challenges, Faith went beyond "Above"! She did everything to help me to keep my stuff, and 'keep the faith', when the challenges I faced got really tough. Beyond her stellar business management acumen, I was blessed with a magnificent taste of her customer care instincts! Be ready to be comfortably, safely, and faithfully welcomed to Faith's awesomeness at Public Storage. A tip for existing and new customers: Be honest with what you don't have and Faith will be happy-calm to do ALL she can to provide speedily what you need! "Beyond extraordinary" service and customer care! My experience. 👌✌️

It was great to have a place where I could storage my things while I took a long trip. They were really helpful and easy to work with. After coming back I found everything in perfect condition

What an absolute delight it was to work with Kim on obtaining a storage locker. She explained the process, the options and the cost of the various units. She was equal parts professional and friendly. I highly recommend Public Storage. A definite 10/10.

April was extremely knowledgeable and friendly. She was able to answer all of our questions and was very professional. The process to rent a locker was very smooth and she did a great job explaining everything.

The team at the Braid location in New Westminster are so helpful and friendly and professional. Every interaction has been pleasant over the years when I have needed a locker for a couple months. The ladies at the front desk always offer a good number of options to resolve space issues and at competitive rates. Highly recommend! Awesome service!

very nice manager, Faith. Been staying here for a year and a half and Faith is patient and Understanding, she had a good ear to listen and understands life happens and very kind. Thank you Faith for your help!

We have dealt with a lot of storage needs for our small business over the years and public storage is a great pick.

The difference with this public storage over others is their staff. It starts with Faith the Manager. From the day I signed up she stayed late to help me and ensure I knew everything I needed to know. After a few months we moved to a drive up storage unit and again Faith and the staff were there to help us with everything. They all went the extra mile to make sure the new storage unit was the right one to fit our needs. Faith even stopped by to see how the move was going and check in.

Without Faith and team this would just be another storage place but with Faiths passion for her career, passion for her staff and the care she takes with each customer is what makes this location stand out over the rest.

We certainly recommend this particular Public Storage located in Braid Street, New Westminster. My wife & I rented two storages for four months in preparation for our move to a new home in New West. The spaces we rented were well lit, clean & well maintained. The two staff were especially friendly & professional (Faith & April) in helping us get good practical advice as to what the ideal sizes for a lot of things we own. Overall, we are very satisfied & pleased with this whole storage rental experience with them.

Outstanding customer service provided by April and Heamnath! They showed us all our options and ensured we were set up with exactly what we needed. I highly recommend this Public Storage location!

I have been with the New Westminster, BC branch of Public Storage for a little over 3 years now and have experienced exceptional service from all the employees with whom I have dealt. Preferring to make my monthly payments in person, I feel a sense of genuine friendship when visiting and as such have no qualms in leaving my possessions in their capable hands. This is particularly the case with Faith who has always gone out of her way to help me in any way she can, to the point of advising me on saving money as my use of the facilities has extended far longer than expected. My sincere thanks to you all!

This company is a top notch storage facility that I have used in both in Edmonton and Vancouver. Derek (their general manager in Coquitlam, BC ) is the best storage facility manager I have encountered. I highly recommend using Sentinel Storage

5 star service and facility however the constant increase in price drove us away. 2020 we were about $155/mo and when we left the summer of 2024 we were about $200/mo. All storage brands practice these measure and tactics. And it’s horrible as there are so many empty units they could keep full with better price protection

Update July 2024- Changing life situations means shifting our storage solutions, and as always, Faith has been absolutely incredible in helping us figure out the best solution for us! Thanks again for everything!

Jan 2024: Such a great team helping with getting my storage needs sorted. Many thanks to April, Faith and Lucas - I've rented three separate storage spaces now, and I've been very grateful to this team for going above and beyond!

Update July 2024- Changing life situations means shifting our storage solutions, and as always, Faith has been absolutely incredible in helping us figure out the best solution for us! Thanks again for everything!

Jan 2024: Such a great team helping with getting my storage needs sorted. Many thanks to April, Faith and Lucas - I've rented three separate storage spaces now, and I've been very grateful to this team for going above and beyond!

Came here because they are having a promo, 50% off for the first 3 months. Exceptionally friendly service. I'm glad that I chose this location!

April and Heamnath at their Braid location gave such great customer service. They were thorough in explaining the contract and process and made sure we had everything we need and that our information were correct.

Good location. Secure. Safe. Lockers. Whoop whoop.

Faith and April—the two lovely people working at this Braid location were fantastic and informative.

My experience with the staff (manager) and the facility is beyond amazing. They are very professional and always available to help. They are not there to price gauge and play around with fee hikes. I highly recommend this location and facility

Everyone at Public Storage is amazing, especially Faith. She has helped us tremendously. They had some issues with flooding recently and had to do some repairs. They got us a new unit in no time, which is even better, with better access and gave us a discount for the trouble caused from having to move and them having to do repairs. Highly recommend Public Storage!

Such a great team helping with getting my storage needs sorted. Many thanks to April, Faith and Lucas - I've rented three separate storage spaces now, and I've been very grateful to this team for going above and beyond!