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Last updated: Over a year ago
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Windows and Doors
About JELD-WEN Design Centre
In 1960, JELD-WEN® was a small Oregon millwork plant with 15 employees. During those early days, the company established a culture based on inspired vision, thoughtful planning, and diligent craftsman Go to full description...
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12 years ago we purchased new Willmar windows for our living room and dining room. Although these windows were sold to us as being maintenance free (aluminum clad), both lower corners sills have rotted out and the thermal pane seals have failed. Trying to initiate a warranty claim through Jeld-Wen (who I guess has purchased Willmar) is a complete nightmare. Although all the requested supporting information has been provided, (i) the call centre staff are of no help, (ii) the call centre/service territory Managers do not return calls, (iii) the service specialist who was to review my claim has quit and they have no replacement to deal with Willmar Windows. My advice - do not purchase these windows.
Purchased Wilmar windows when building our house. In 10 years we had 9 windows where the seals went bad. Gear mechanisms also broke. Replaced 6 of these. Called Wilmar in Winnipeg and they said no warranty. Too bad so sad!! They said absolutely no chance of getting warranty. I paid $16000 for the windows. This is the first and last time I would buy Wilmar windows. They are now called JELD-WEN windows.
Shop around and do your homework for a decent window.
Shop around and do your homework for a decent window.
tried to call to get replacement for 2 cracked windows. Did our whole home in willmar windows when built in 1998. Got recording that phone # is not in use!
I have had small issues with my windows purchased from Willmar. Handle knobs coming off, windows sticking and very hard to open. Haven't had any seal issues yet. Windows installed in 1998 in Burnaby BC.
Mine too. They all lost their seal and fogged up. Company says sorry, no warranty.
we purchased willmar windows for our home in 1996 and have had to replace almost all of them due to seal loss. They were very expensive to buy and very poor. Right now we are having to look at replacing some that were already replaced under warranty but now that the warranty has run out, it will be at our expense to do so.
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Additional business details
In 1960, JELD-WEN® was a small Oregon millwork plant with 15 employees. During those early days, the company established a culture based on inspired vision, thoughtful planning, and diligent craftsmanship. This culture has helped us become a well-respected company with over 150 divisions and more than 20,000 employees worldwide. By bringing the companies of Willmar Windows, United Windows, DF Windows and Millwork Distribution into the family, JELD-WEN has extended its corporate culture and philosophy to Canada.
In 1996, JELD-WEN acquired the first of the Canadian operations. It was at this time that JELD-WEN of Canada was founded.
In 2003, JELD-WEN consolidated its 27 brands under a single product identity, making it one of the largest manufacturers of windows and doors, with plants spread around the world. JELD-WEN has locations internationally in 22 countries. These operations include manufacturing facilities, distribution and design centres.