Factory Optical Outlet

I TOOK IN MY PRESCRIPTION ON MAY 4/08 I WAS TOLD IT WOULD BE AT LEAST TWO WEEKS AS I CHOSE SPECIAL LIGHT WEIGHT LENSES, 1 OF WHICH WAS A PAIR OF SILLOUHETTES. THE TOTAL COST WAS $857.00. I FINALLY GOT MY SPARE PAIR ON JUNE 5TH. THEY SAID THE OTHER PAIR SHOULD NOT BE TOO MUCH LONGER. THEY ARRIVED A WEEK LATER, BUT THE ARMS OF THE SILLOUHETTES WERE DRILLED NOTICABLY CROOKED. I ASKED IF THEY COULD RUSH THEM, SO I COULD GET THEM FOR MY DAUGHTERS WEDDING ON JUNE 21ST. THEY CALLED ME THE DAY BEFORE AND WHEN I WENT IN, THEY WERE STILL THE EXACT SAME GLASSES WITH THE NOSE GUARDS BENT HOPING I WOULD NOT NOTICE THE CROOKED ARMS. THE MANAGER SAID HE WOULD TAKE PERSONAL CHARGE OF ORDERING NEW LENSES AND MAKING SURE THE NEW ONES WOULD BE DRILLED PROPERLY.

I HAD TO CALL THEM WHEN I STILL HAD NOT RECEIVED THEM BY AUGUST ONLY TO FIND OUT THEY WERE WAITING TO BE DRILLED. THEY SAID THEY DID NOT WANT TO RUSH, SO THEY DID A GOOD JOB. I SAID PLEASE DON'T RUSH - THAT IT WAS MORE IMPORTANT TO TAKE YOUR TIME AND DRILL THEM PROPERLY! WELL GUESS WHAT - THE ARMS WERE STILL DRILLED INCORRECTLY. ONE WAS GOOD AND THE OTHER ONE WAS CROOKED (LESS NOTICEABLE - BUT STILL CROOKED). I DECIDED TO LIVE WITH IT SINCE i COULD ADJUST THE NOSE TO COMPENSATE FOR THE ARM. THE VERY FIRST TIME I WENT TO CLEAN THESE EXPENSIVE SILLOUHETTE GLASSES - ****THE ARM FELL OFF***** I THOUGHT IT WAS BECAUSE THEY WERE NOT FASTENED TIGHTLY, SO I PRESSED AS HARD AS I COULD. IT CONTINUED TO BE A DAILY RITUAL. THEY DID NOT SEEM QUITE RIGHT, SO I HAD MY EYE DOCTOR CONFIRM THAT THE PRESCRIPTION WAS CORRECT AND SHE ADVISED THAT THE GLASSES HAD VERY LITTLE READING SPACE AND THAT WHAT WAS THERE TESTED AT 2 INSTEAD OF 2.5 WHICH WAS ON THE PRESCRIPTION.

I SPOKE WITH THE MANAGER OF THE QUANCE LOCATION AND ASKED IF I COULD TAKE THEM TO A DIFFERENT LOCATION AS I WASN'T CONFIDENT IN THE SERVICE I WAS GETTING AND ASKED HIM TO SEND MY FILE TO THE ROCHDALE LOC.

MY HUSBAND TOOK THE GLASSES THERE AND HE WAS TOLD THEY COULD NOT FIX THE ARM AS AS THEY ONLY CARRIED SILHOUETTES AND THESE WERE NOT THEM!!!!!!!!!!!! I GUESS I'LL BE SEEING THEM IN SMALL CLAIMS COURT!