Spa Lady

I received horrible service from the day I walked in the door to the day I cancelled my account.

My membership was mishandled and a duplicate membership was created causing multiple billing issues. I know that mistakes happen, but the real problem lies in the lack of customer service and the attitude of staff.

The free training I received was in no way valuable and was a total waste of time. I told the staff member about my goals and fitness level but she didn't at all consider this when recommending a program to me. Not to mention, this was the same person who used high pressure sales tactics to get me to sign up in the first place. She was totally unprofessional.

The facility and equipment are aging, the staff are not knowledgable in general, and the corporate office staff are rude.

I would strongly encourage you NOT to join this gym.

The gym has mostly old equipment except for the cardio section; the weight section is something out of the 80's. There is only one drinking water fountain, the other one has been out of service for a long time now. I take some cardio classes with different teachers and they all have THE SAME MUSIC! Are they afraid of change? How about spicing it up a little by giving some variety! There is plenty of workout music out there, download it from I-tunes or something. I'm getting very bored of it. The so-called trainers are mediocre as they only guide you on how to use the machines, anyone that has been at the gym for a while can do that. Last but not least, the front desk receptionists is a bit of a rude teens, starkly comments with a smile. I think it’s time for Spa Lady to upgrade equipment, change your music, and teach your employees about good customer service. Oh, and get some real trainers!