Beware

We sold these souped up Thirlpool products for years and stocked them on our retail floor. We only sold the ones that people liked and wanted, but we also sold a far superior product called Heartland. A far better product and stood behind us so we could stand behind our customers. Never a problem with Heartland we could not handle. Elmira I can tell you were problems a not a very well made product. Dealing with these people all these years, there were two ladies that worked there that were pleasant to deal with, Jean and Liz, they were great and got their jobs done. As far as management, Don was always gone, and Brian (Don;s son) was gone evry time we needed to talk to someone in charge, people that worked for him were always making jokes about him being gone so much to the mountains, and they hired some supposedly big wig that thought he knew retail and managment and wanted to tell us how we were going to run our business & how we were going to price our products. and where we were going to sell them, and what states we were going to sell in. Management started this company and they better look over the hen house before it walks out the door on them. Elmira can not produce parts because they are Whirlpool products and if you order them , they are priced about 5 times what you can get from a local parts house. They stock minimal parts that are needed to repair their products and proof will show some of our customers waited for months to get the correct part needed to repair there product. We had to take the heat on this from the customer, but he had no other way of getting the correct part that they made to go on the Whirlpool product they remodeled to call their product. There Norstar refrigerators, we had several come in and the same problem was wrong with all of them, holes were drilled to hold the door on by elmira and in doing so, they hit the refrigerant lines in the door, causing the refrigrator to leak out the gas and be inoperable. They had us destrouy these units and they replaced them but charged us a ridiculous freight charges to send them to us/ After that we sold no more Northstar Products, again a souped up Whirlpool. Wood stoves, I would diffently look at Heartland by far a unit made from scratch. Check out the OVAL or the SWEETHEART (both made with or without the ewater reservoir). Just beware of Elmira nd check out the Heartland. From a dealer that is now retired after 63 years. We sold these units for some 40 years. We used the Elmira to sell the Heartland, people could see the difference. I can give you a list of names of people to contact, and even a list of people we sold to that bought again from us but bought Heartland. All of these people have given their permission to release their names to help people in making a wrong decision in buying a Elmira over a Heartland. If you need any further help or just want more information from someone that is willing to help, give me a call. 423-358-0307. Our remorse may sound like we are against this company and some of the decisions they tried to make us abide by, but our sales records will show which products we sold the most of. Remorse no, just trying to help you the customer that is needing help in making such a grave decision and financial decision, because it is a lot of money for these products.