Disgraceful Service
December 2011, at my urging, my son bought a 2011 MX 5 GT. I wanted him to experience joy of owning a sport coupe while he was young and single. I think it's a beautiful vehicle. The nightmare of dealing with their service department seriously detracted from that joy, even for a young person. He suffered a litany of sloppy errors from the start. Everything from leaving oil cap off on the engine, not fastening the oil pan cover back on , repairs done badly and wrong parts put on, and on and on. Instead of ass kissing as one would expect, it ws more like "Kiss my Ass" and difficulty getting that Luckily for my son and them, none of the errors were serious enough to harm or cause legal action.
The reason dear old Dad is writing the complaint is that while my son was on his honeymoon, my wife and I took his car in for his regular maintenance check. We asked and received a quote for new tires. When my son got home and took the vehicle in to replace the tires he was told that he also required brakes and that the service department had advised us that the vehicle should not be driven as was and because it was, the disks were ruined. I am a retired Bank Manager and would like to think that at 68 I still maintain most of my faculty's. They lied.
Hard to believe they can continue to get away with this and that there aren't more complaints.
December 2011, at my urging, my son bought a 2011 MX 5 GT. I wanted him to experience joy of owning a sport coupe while he was young and single. I think it's a beautiful vehicle. The nightmare of dealing with their service department seriously detracted from that joy, even for a young person. He suffered a litany of sloppy errors from the start. Everything from leaving oil cap off on the engine, not fastening the oil pan cover back on , repairs done badly and wrong parts put on, and on and on. Instead of ass kissing as one would expect, it ws more like "Kiss my Ass" and difficulty getting that Luckily for my son and them, none of the errors were serious enough to harm or cause legal action.
The reason dear old Dad is writing the complaint is that while my son was on his honeymoon, my wife and I took his car in for his regular maintenance check. We asked and received a quote for new tires. When my son got home and took the vehicle in to replace the tires he...