Victoria Hyundai
We purchased a used Hyundai from Victoria Hyundai just over a year ago. At the time we were most impressed with all the staff with whom we came in contact - they were personable, helpful, and not the least bit aggressive. The car was like new, and has given us excellent service. I have had one service contact (routine) with the dealer, and once again was highly impressed.
Recently I noticed a small problem with the upholstery, which, according to the manual, was not covered by warranty. I sent an email indicating my concern that premature wear had occurred in a very low mileage car, wondering if I might be able to purchase a seat cover that would prevent the problem from worsening. I was quite delighted with the response - they have offered to replace the involved panel at no cost.
I have never had a car experience like this - this dealership aims to please, and goes the extra distance to satisfy its customers. Kudos to Steve and all the excellent staff who are so committed to customer satisfaction.
Comments
Hi Bob,
Thanks for the review and for your kind words, we all really appreciate it down here.
I always say that the first step in getting good customer service, is being a good customer, and you fit that bill for sure. It was really a pleasure to work with you.
Please feel free to call me anytime at 250-995-2984. Have a great day!
Steve