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Victoria Hyundai

525 Gorge Road East, Victoria, BC
48 reviews
Business claimed Last updated: Over a year ago
About Victoria Hyundai

New & used cars by genuinely nice human beings in Victoria, BC. Building customers for life! Like for good times, big smiles and snaps of sweet rides. Go to full description...

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Fax numbers
250-995-2910
Business hours
Today: 8:00am - 8:00pm
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Victoria Hyundai, Victoria Reviews (48)

3.3
48 reviews
5 Star
27
4 Star
2
3 Star
0
2 Star
1
1 Star
18
By Ward on Oct 11, 2020
Update Oct 2020 beware new owners now! Bought my 2018 kona from the previous owners in 2019 ( which were awesome)and I moved back to Alberta so I having to get winter tires on now. Went to get my key for the locking lug nuts which I thought would be in with the spare tire equipment. But I couldn't find any key in the vehicle at all, never had to change my tires before because I'm retired and hardly drive. Bought the vehicle with just 550O k on it and it just hit 16k so I would have been changing the tires around anyway regardless( thank goodness I never had a
flat as I would have been really screwed). Wrote a email explaining this situation to the dealership and if they would help me out as it was not a fault of my own. I recieved a call from Crystal in the service department and she was very rude to me and basically stated I was lying. Now this could have been solved for less then 100 dollars so why am I complaining about this? Because right is right !! I really do not care about the money but I thought to keep customers happy they would be willing to help, I guess not! To be rude and basically calling me a liar for less then 100 dollars, come on! Not impressed by Crystal at all ! My problem was small, good thing it wasn't a larger issue. Beware people!
By caregiver048 on Mar 16, 2017
REfuse to sell me touch up paint because I won't give them my VIN number???? Why, I don't know. I know the color of my paint from the door jam and the VIN number won't tell them my paint color.....I don't want to give my info Haven't had good experience with them
By Cherry Squirrel on Jan 29, 2017
If you want quality honest and reliable customer service Go see Jody and his team They are by far the most genuine honest dealership on the island, listening to what you need and making it happen xo
By ada on Jan 02, 2017
mail in repairs saskatchewan if you have browsed via your alternatives of the quality solution company of your broken system, you will be capable of get your cellphone repaired.http://canwestcellular.ca/mail-in-repairs/
By Purple Mockingbird on Oct 22, 2016
Tom...Andrew ...great professional guys who made my trade in and purchase an incredibly easy and smooth experience. forthcoming and honest and answered every question ..definate option if your looking for a new car in victoria !
By LadyinRed123 on Jun 22, 2016
Very expensive service fee for a brand new car. Everytime they will ask you to do something that will cost you lots of money. And yesterday that we need assistance we we're like a boucing ball passing thru one person to another . Ridiculous. If you have lots of money to spend with then this is the best place to go
By Bistre Iguana on May 21, 2016
I'm having a problem with my 2014 Veloster not starting .Check engine light coming on, and visited the dealership on May 5th with the problem. Visited again on May 12th, since still having many times when unable to start car. Today, I had an appointment to have it checked out. No problem found. Of course there's a problem, and I do not want to be stranded somewhere. I called the SM, and have not had my call returned.
I wish I had read all the comments re this problem and a fix of the brake sensor being replaced before I bought a new car so that I could count on a trouble free vehicle.
By Boysenberry Cobra on Feb 05, 2016
The customer service was amazing, Indy (sales manager) and Brianna (sales) answered all my questions with a smile. They found the perfect car for me. I would recommend going to see them !
By Raspberry Snake on Nov 23, 2015
I've been a long time consumer and have never posted a review or complaint before but after doing business at this car dealership i feel i must warn others to stay away from this place. I purchased a used car there in late sept and discovered 10 days later that it had a major defect. They offered to pay 25% of the repair which was unacceptable to me as the car had the defect the day i bought it. Once this place has your money they could care less about customer satisfaction. High pressure sales staff to go along with poor business ethics. Do yourself a favor and avoid this business like the plague.
By Azure English-Setter on Oct 07, 2015
Been going to Hyundai for over 13years and will continue to deal with them. They have helped us many many times. We recommend them to all our friends and family.
By Dayling54 on Oct 04, 2015
Would like to know Hyundai's definition of a tune up.
Denise
By Brettzke on Sep 03, 2015
I wrote the following, in an email to the managers of Victoria Hyundai:

I have had consistently bad service with Victoria Hyundai. Long waits in line for service advisers are common. There are up to hour-long waits for shuttles, and once in the shuttle it has taken as long as an hour to be shuttled home because of the numerous stops that are made ahead of mine.

I waited up until today to get a call back from a service adviser that was supposed to call me back 9 days prior, and was put on hold for 15 minutes. I called back and insisted I talk to the manager, and was told he was busy. I left a message, and waited 1 1/2 hours without a response. I called back and he was still unavailable. He finally called back 1/2 an hour later and argued with me, and was unwilling to listen to complaints I had.

Service advisers do not advise properly. I still have a problem with my car stalling, when i fill it with any amount of gas. This problem occurs until I've driven it for a while. Years ago, the service technician advised an expensive tune-up package and that I replace ignition cables. The problem is my 2009 Hyundai Accent has ignition coils. I've also, brought my car in for one thing, and told other parts need replacing, such as my cabin air filter, (which was changed a month prior).

Often I'm phoned and contacted for numerous reasons, (verging on harassment), so that the dealership can drum up more business from me.

Finally, my biggest concern is that I bought a lemon. I've had the weather stripping of my Accent replaced under warranty, and when i mentioned, to the service technician, that the weather stripping was bleeding some sort of sealant onto my sunroof, again, he basically said it was my problem and I should have kept the weather stripping conditioned, (I don't know why he didn't advise me on this the first time it was replaced). My check engine light comes on constantly. The most recent light came on only one month after I got it back from the shop, after a faulty purge valve was replaced. So much of my time has been wasted dealing with the service department, coming in for the inspection and then coming in for another appointment for the repair work. Now I will be left with a car that seems to constantly have problems with it, and will most likely not only cost me my time, in the future, but will cost me money.

My issue with the dealership began with trying to buy a car from Victoria Hyundai, only to have the sleazy salesman try to greatly inflate the price. I bought my car, cheaper, from Duncan Hyundai, but should have learned my lesson what type of dealership Victoria Hyundai was and what I would be dealing with in the future.

I will be taking my car to Duncan Hyundai for any future business, until my warranty expires. If it wasn't already obvious I won't buy another Hyundai and if it comes up in conversation I will let my friends and family know how frustrating it is to deal with this dealership that tries to take advantage of their customers at every turn, and can't competently provide service.
By Cadet Sloth on Aug 28, 2015
I was just posted here from Halifax and needed service on my Hyundai. I came in and worked with Corey Klontz - it was easy! Great work and thanks.
By dave59 on Feb 20, 2015
My wife called the GM to ask for some oversight of the service department for our daughter's car service (past history of overcharging and doing unauthorized work) and when she finally got through (after leaving several messages) the GM told her: the service manager likely didn't return her call because of her poor reviews of the service there, that she was welcome to take the car to any dealer in Canada and even suggested going to Duncan Hyundai to get work done. Rude, boorish and obviously not trying to win back customers. I've gone from not supporting this dealership to not supporting Hyundai. I'll buy another brand next time round - the customer service from this brand is horrendous!
By Boysenberry Bison on Jan 05, 2015
Interesting, the last 2 reviews are exactly what have happened to my daughter and I when we have taken our cars in for service. They don't care , zero customer service and Service Manager blames the customer not his staff..TERRIBLE !!!
By rachelleda on Dec 18, 2014
I made an appointment to have my 2013 Genesis looked at when an engine light came on. I very clearly told them "do not do anything that will cost me until you have talked to me". Long story short: I was charged $230.00 without as much as receiving a call. Worse, that day my car started rattling in the foot area of the passenger side so I make an appointment to go back (stupid?) and am advised they would be happy to look at it but that it will cost me.
The customer service in the service department was terrible. The service manager was less than responsive making the person who dropped my car off responsible for their oversight. I found that the manager supported his staff regardless that it was clearly obvious his staff had made poor decisions. So when you go to Victoria Hyundai, this is what you can expect.
By Ao Baboon on Nov 08, 2014

I took my 2005 Tucson in to get the timing belt done but afterwards the exhaust was incredibly loud. We took the vehicle back to Steve Bullock our service advisor, and he found it was a broken flexible exhaust hose that was damaged during servicing. We were told "These things can happen during servicing, and it's no ones fault".

After expressing our displeasure with their service and the damage they did to the exhaust system, they offered to install a replacement "AT COST, which would be a SUBSTANTIAL DISCOUNT compared to their regular pricing".

The next day, I called another Hyundai dealership, only to find out their REGULAR PRICE for that same flexible exhaust hose WAS $40 LESS then the Victoria Hyundai's supposedly discounted "at cost" price they offered me. It was clear Victoria Hyundai were blatantly lying to me about pricing and overcharging for this part.

Obviously we were pretty disappointed so I called the dealership and asked to speak with the General Manger, and was told he was " too busy to speak with me", so I tried the Service Manager, who was also "too busy to speak with me", and was eventually referred to Clair, a Customer Service Representative who was very empathetic to my situation and promised to "make it right".

Two hours later, the Customer Service Rep called me back with a new offer to MATCH the other dealership's regular hose price which would reduce my cost by a whole $40 from their "discounted price". I told her that wasn't really "making it right" and she said she understands and would talk to the Service Manager about it.... I never heard back from her again.

Ultimately, we were stuck with the repair bill to fix the DAMAGE THAT THEY DID to our car, and we were LIED TO about their "at cost" pricing. Needless to say, we are exceptionally disappointed with Victoria Hyundai and shocked they would treat a customer like this. We will never do business with them again.
By Cinnabar Praying-Mantis on Jun 30, 2014
I got a great deal on a used ford escape from this dealership. I worked with Jody Dick and Indy the sales manager. They made sure that all of my questions were answered and they were pretty fun to spend time with. I would recommend Jody to any of my friends.
Comment by VHSteve on Jul 11, 2014
Hi!
Steve here. Thanks so much for your kind words, and congratulations on your new Escape. We agree, Indy is awesome! Thanks for taking the time to write, and for mentioning him specifically. All the best! Steve
By Copper Cockroach on May 28, 2014
Good day..Just a quick note to say that I had received amazing customer service from Steve Bullock at Victori Hyundai, he was informative and extremely helpful during my service appt, just another reason why I shop Victoria hyundai, plus I think it is awesome that the owner "Steve" answers every singe review !!! good or bad...that is a owner who cares about his customers, Thaks again Steve Bullock for making this as easy as 1-2-3 :)
Christine S
Comment by VHSteve on Jun 28, 2014
Hi Non-Member.

Steve Munro, the dealer here. Thanks so much for your kind words, and thanks specifically for taking the time to mention Steve Bullock. Steve and I have known each other for several years - and I can say without hesitation that he is one of the most doting professionals that I have worked with in terms of making sure that his guests are satisfied. Because of this effort, he takes everything personally, and when he reads your note he will beam from ear to ear. thanks for making his, and our, day! Thanks. Steve.
By B on Apr 22, 2014
I recently bought a Tucson from Victoria Hyundai. My experience with them was very positive. The two people I dealt with were Jay and Jared. They were looking out for my best interest making my purchase easier to do. Part of the deal was a couple small conditions for the service dept to follow up on which they did. A courtesy shuttle was provided to drive me home after leaving my car for detail work and then picking me up to come back to get my car. I can honestly say there was nothing negative about my experience with this car dealership. Like someone else said in another review people would rather report what they think is negative than take a couple minutes to report the good comments. I will be happy to pass on my good experience to my friends and family about Hyundai.
B James
Comment by VHSteve on Jun 28, 2014
Hi DallasRD.

Steve the dealer here. Thanks so much for your kind words, and thanks for taking the time to write a note up here about your experience. We work really hard to provide a good one! Congratulations on your new Tucson and have a great day! Thanks - Steve.
By fraud on Jan 17, 2014
from checking my credit over 20 times WITHOUT my permission to conning people with "bad credit" into ridiculous interest rates for used cars with promises of lower interest rate in "10 months" by proving to the bank you can pay on time. Yeah, lower interest rate perhaps if you buy a brand new, fully loaded Sonata at $28000 = $450. month payment. They dont tell you that with their promise that goes with the lower interest rate (10%) its pure bullsh*t. STAY AWAY FROM VICTORIA HYUNDAI!
Comment by VHSteve on Jan 18, 2014
Hi Stephanie.

Steve here. Please see our response to your concern on other review sites that you've left a similar note on.

Again, we stress that we are unhappy that you are upset, however hope that over time you will see that we have done nothing wrong, your rate is set by the bank and risk adjusted based on your credit profile (you are recently bankrupt). The claim that we have done nothing wrong is not my opinion, it is the opinion of the motor vehicle sales authority, the people who are responsible for consumer protection in automobile transactions. I remind you that at your request, they investigated fully and found no wrong doing. As the investigation is public record, anyone can review it at http://www.mvsabc.com/

Regardless, we remain at your service, please feel free to call us with any questions.

-Steve
Comment by Brettzke on Sep 03, 2015
I have had a similar customer service experience. I'm given the runaround, I'm being charged to fix problems that should be under warranty. The check engine light came on over a dozen times, during my 5 year warranty, and still comes on, to this day.

They claim to replace parts but the check engine light comes back on for the same sensor. My tachometer hunts every time i fill up, etc etc etc.

But that's not why I'm leaving a message. It is extremely unprofessional to post credit information, to the public, from a customer.
By Coral Rattlesnake on Jan 02, 2014
Bought a 2013 Elantra GT from Victoria Hyundai and love it. We live in Vancouver and received door to door service from Jody. Looked at a few cars before making this decision, originally wanted to buy a VW, but feature for feature, the deal was just too good to pass up on the GT. Boom. - Thanks, Raf and Gosia
Comment by VHSteve on Jan 18, 2014
Hi Raf, Hi Gosia,

Thanks for your kind words. We really appreciate them and they really made our day.

Did you know that in BC we were the #1 dealer in December? Thanks for helping us achieve this feat. Its cool when little old Victoria can beat out some of the big centres.

Please feel free to call with any questions or concerns, I'd be happy to deal with them personally.

All the best, and good luck in 2014.

-Steve
By Coral Bee on Dec 06, 2013
I was in a few months ago, if I could give this company zero stars I would.

I currently own a 2012 Elantra, my sales experience the first time around was an absolute nightmare. I originally came in for a black vehicle, since they didnt have one in stock, they ordered a black one in for me.
When I was called and told my new vehicle was in, they brought around a silver insisting that was what I had ordered. I told them that we had decided on a black one, and that was the only vehicle that i was happy with. I gave them a 2000.00 deposit to bring in that black car, and they told me if i didnt take the silver one they would keep my 2000.00.
I told them that I had originally test driven that silver elantra they brought around, and had based my decision to go with the elantra on the test drive of that silver car. They wouldn't have had to order one in if I had wanted the silver, because there was one in stock, and I had test driven it!
I then chose another colour, and when I went into the finance man's office he said "I guess they accidentally sold your car, I'm sorry about that, we can make up for it in here. I have a lot of authority that the sales person does not." I guess he wasn't told to keep quiet, as the salesman had lied to me and told me that the car he brought around for me was in fact what I had ordered. He then went on to tell me that he would give me a warranty at half of the price due to their mistake.
He offered me a 2 year warranty for over 1200.00. I qualified for zero percent and was happy about it so I went through with the purchase. When I got home I went on Hyundai's website to see what the warranty covered, when I saw the price. They didn't discount it at all and the man had lied to me. My wife and I went back in the next day with the Hyundai website information and said "how is this half price?" I ended up getting a refund, and feeling very very manipulated into the purchase of my vehicle. I asked them again to bring me in the car that I wanted, like we had originally agreed and they refused, they said the papers were signed and the sale was final.

A year later, and this company has been nothing but a headache. Starting three months after I bought the car I received phone call after phone call from salesman harassing me to buy a new car from them. After the first experience there was no way I'd be shopping at Hyundai for my next vehicle.
Every time myself or my wife would politely ask them to remove us from our list as we were happy with the car we had. Every three months they call over and over telling me about their "big sale". They must have a sale every single weekend, and it's always the "biggest yet."
It wasn't the constant harassment from them that prompted me to warn everyone not to go there. When I got my car I also got two years of free maintenance with my package, meaning I was not to pay for an oil change for two years, this is the only reason I took it there for servicing.
I took my car in the first time, they changed the oil. No complaints.
I took my car in the second time, they changed the oil, offered me additional services before allowing me to leave, they were firm on the extras, but I firmly declined them.
I took my car in again, it only had 13000kms on it, and without my consent they did a tire rotation, and charged me for a rotation and balance. I argued with them for 20 minutes and even involved the manager before leaving.
I took my car in again at 18,000kms and they told me my vehicle NEEDED a service 4, but I could keep my warranty valid if I only got a service 3. A service 4 is a ridiculously expensive package full of brake checks and things that I didn't possibly need at 18,000kms INCLUDING ANOTHER ROTATION AND BALANCE OF MY TIRES.
They told me that they would deduct the price of one oil change off of the package price, when I refused again, they told me they would not do the tire rotation as I had it done at my last service and would deduct that price off of the package too.
I refused again. The service advisor then said, AND I QUOTE
"part of keeping your warranty valid with Hyundai is maintaining your vehicle properly. If you don't service your vehicle today it all gets reported to Hyundai."
I took my keys, got into my car, took it to MIDAS up the road and have never looked back.
My wife looked up the maintenance schedule today, thinking that perhaps the service manager was right, that we did need all those things to keep our warranty. Just like I suspected, we don't. Not until 60,000kms and just wanted to put the word out there to beware of this company. We love our hyundai it is a great car. If we knew before what we know now, we would have gotten the car in Duncan.
There is a hyundai dealership in Duncan, they did a little warranty work on our car, it was night and day compared to the experience we had in Victoria, they had all kinds of horror stories about people that had dealt with the Victoria branch.
If you must service with Victoria keep your eyes peeled. If my wife had gone in there, a sweet lady wouldn't be able to say no to them telling her they would report her to hyundai. They must prey on old folks like us to make their big money.
Shame on you.
Comment by VHSteve on Jan 18, 2014
Hi non-member.

Thanks for your feedback, although not positive, we are glad to have it.

I am not familiar with your concern so can't provide comment, however, I'd like to hear more, if you'd like to review this matter with me, please email your contact information to smunro@victoriahyundai.com

thanks.

-Steve.
Comment by Brettzke on Sep 03, 2015
Such a shady business model. Stay away from this dealership and Hyundai in general, if you live in Victoria, as this is the only dealership that services Hyundais under warranty.
By Magenta Trapdoor-spider on May 21, 2013
I have been reading a lot of the postings here, and I felt that I should weigh-in with my own experiences. I recently traded in a 2009 Santa Fe for a 2013 Elantra, both vehicles were purchased at Victoria Hyundai. The Santa Fe was purchased used, the Elantra was purchased new. I have found that the staff there do try to cut through the red tape. Although it can, at times, seem tricky and extensive. But, both experiences were fairly painless.

The only thing that makes it a bit more complicated is that it takes so many people there to sell me a car. It took three or four people, and I'm still not sure what they all do.

The team did have me driving away in about 4 hours from when I walked in the door (cold). That's not bad when you consider that they met all of my objectives within the deal.

So, all in all, I give a four and a half star rating. For the remaining half star, I would feel more comfortable if I had one person for the entire expereince. Or, instead of waiting around for the paperwork and approvals, I could have sat at home and gone back once things were ready. Either of those suggestions would have improved the experience.

But over all, I'm thrilled with these people after my second vehicle has been purchased there.
Comment by VHSteve on May 31, 2013
Hi There,

Steve Here!

Congratulations on your new car, and thanks for your repeated business. Multiple vehicle purchases are very special for us!!

Also, thanks for your feedback about the # of people involved, we are constantly reviewing and working to improve our services. We will take this feedback under consideration.

For your interest, most of our transactions involve 4 people, with sometimes a 5th. They are ...

1 - The product advisor, in place to help you pick the right car, take you for a demonstration drive, as well as to answer any of your questions.

2 - The sales manager, who will work to introduce himself to you early on so that you know who's who. They are also responsible to appraise all trade-ins, and put together pricing proposals. Our sales managers are stationed at a sales desk pretty much exactly in the middle of our showroom. We do this for transparency, and so that you can see what's going on. It's a bit weird we think when the salesmanager is tucked into a back-room

3 - The finance consultant, who works with you to complete all of your legal paperwork, complete any financing and to review the terms of the deal, the warranty, and of the maintenance requirements.

4 - The Insurance Agent, who doesnt work for us, but who we have here to do your plate transfers, ICBC, replacement policies etc. This is for your ease.

Sometimes we have a 5th person, our finance director. Cole will sometimes come and say hello, he does this to make sure that you are completely satisfied with the process and to make sure that you are 100% in understanding of all the paperwork and terms before you go.

As a retail business, our hours are such that we run AM and PM shifts, as well as mid-week days off to allow for weekend staffing. We try to work as a team, for example, if finance consultant "A" is away when you come in finance consultant "B" will take over. This sometimes adds to the "more people" item.

Phew!

There are lots of jobs to do, we think (although we are always up for an adjustment of thinking :)) that having specialised people makes it more efficient, and reduces any chance of errors.

I hope this helps! Thanks again!!!

Steve.

By victoriatim on May 07, 2013
Hi there, if you are looking for good service, i would suggest that you head out of town to Duncan. The sales staff at Duncan Hyundai have a no preasure aproach and made my experience a joy. This is backed of course by there A+ BBB rating, Unlike Victoria hyundai's F rating. I found that Victoria Hyundai had a bunch of extra's on their vehicles that they try to force you to buy, and duncan just had a few very basic add ons that didn't send the price sky rocketing. so if you are looking for a great experience. Give Duncan a try. I am glad i did.
Comment by VHSteve on May 10, 2013
Hi Victoria Tim,

Steve the dealer here.

I'm sorry to hear that you've had some trouble, I'd like to hear more. Please feel free to email me at smunro@victoriahyundai.com

For the record, the extra's that you discuss are always optional. We accesorize most of our vehicles when we buy them with mud-flaps etc as most customers decide to put them on. You always have the option though to order a car with nothing.

Thanks for your feedback,

Steve.
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Email address: listings@victoriahyundai.com
Payment methods accepted: mastercard, discover
Victoria Hyundai is proud to be a 2016 Dealer Rater Consumer Satisfaction Award winner for 2016. Our priority is you, our guests and we want to make you feel welcome at our dealership. Our sales team is composed of the best combination of experience, youth and passion to serve you best. Check out our selection of new Hyundai vehicles as well as a large variety of pre-owned vehicles available. The Parts and Service centers are staffed with qualified technicians that can handle any repair or maintenance quickly, without compromising our high quality standards. For your convenience, we offer auto detailing as well as complimentary shuttles. We are committed to serving the Victoria area not just through strong customer experience, but also through community service. We pride ourselves in being involved and striving to create the best overall sales or service experience. Visit us off Gorge Road East to see the largest Hyundai store on the island today!
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