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Victoria Hyundai, Victoria Reviews (48)
flat as I would have been really screwed). Wrote a email explaining this situation to the dealership and if they would help me out as it was not a fault of my own. I recieved a call from Crystal in the service department and she was very rude to me and basically stated I was lying. Now this could have been solved for less then 100 dollars so why am I complaining about this? Because right is right !! I really do not care about the money but I thought to keep customers happy they would be willing to help, I guess not! To be rude and basically calling me a liar for less then 100 dollars, come on! Not impressed by Crystal at all ! My problem was small, good thing it wasn't a larger issue. Beware people!
I wish I had read all the comments re this problem and a fix of the brake sensor being replaced before I bought a new car so that I could count on a trouble free vehicle.
I have had consistently bad service with Victoria Hyundai. Long waits in line for service advisers are common. There are up to hour-long waits for shuttles, and once in the shuttle it has taken as long as an hour to be shuttled home because of the numerous stops that are made ahead of mine.
I waited up until today to get a call back from a service adviser that was supposed to call me back 9 days prior, and was put on hold for 15 minutes. I called back and insisted I talk to the manager, and was told he was busy. I left a message, and waited 1 1/2 hours without a response. I called back and he was still unavailable. He finally called back 1/2 an hour later and argued with me, and was unwilling to listen to complaints I had.
Service advisers do not advise properly. I still have a problem with my car stalling, when i fill it with any amount of gas. This problem occurs until I've driven it for a while. Years ago, the service technician advised an expensive tune-up package and that I replace ignition cables. The problem is my 2009 Hyundai Accent has ignition coils. I've also, brought my car in for one thing, and told other parts need replacing, such as my cabin air filter, (which was changed a month prior).
Often I'm phoned and contacted for numerous reasons, (verging on harassment), so that the dealership can drum up more business from me.
Finally, my biggest concern is that I bought a lemon. I've had the weather stripping of my Accent replaced under warranty, and when i mentioned, to the service technician, that the weather stripping was bleeding some sort of sealant onto my sunroof, again, he basically said it was my problem and I should have kept the weather stripping conditioned, (I don't know why he didn't advise me on this the first time it was replaced). My check engine light comes on constantly. The most recent light came on only one month after I got it back from the shop, after a faulty purge valve was replaced. So much of my time has been wasted dealing with the service department, coming in for the inspection and then coming in for another appointment for the repair work. Now I will be left with a car that seems to constantly have problems with it, and will most likely not only cost me my time, in the future, but will cost me money.
My issue with the dealership began with trying to buy a car from Victoria Hyundai, only to have the sleazy salesman try to greatly inflate the price. I bought my car, cheaper, from Duncan Hyundai, but should have learned my lesson what type of dealership Victoria Hyundai was and what I would be dealing with in the future.
I will be taking my car to Duncan Hyundai for any future business, until my warranty expires. If it wasn't already obvious I won't buy another Hyundai and if it comes up in conversation I will let my friends and family know how frustrating it is to deal with this dealership that tries to take advantage of their customers at every turn, and can't competently provide service.
The customer service in the service department was terrible. The service manager was less than responsive making the person who dropped my car off responsible for their oversight. I found that the manager supported his staff regardless that it was clearly obvious his staff had made poor decisions. So when you go to Victoria Hyundai, this is what you can expect.
I took my 2005 Tucson in to get the timing belt done but afterwards the exhaust was incredibly loud. We took the vehicle back to Steve Bullock our service advisor, and he found it was a broken flexible exhaust hose that was damaged during servicing. We were told "These things can happen during servicing, and it's no ones fault".
After expressing our displeasure with their service and the damage they did to the exhaust system, they offered to install a replacement "AT COST, which would be a SUBSTANTIAL DISCOUNT compared to their regular pricing".
The next day, I called another Hyundai dealership, only to find out their REGULAR PRICE for that same flexible exhaust hose WAS $40 LESS then the Victoria Hyundai's supposedly discounted "at cost" price they offered me. It was clear Victoria Hyundai were blatantly lying to me about pricing and overcharging for this part.
Obviously we were pretty disappointed so I called the dealership and asked to speak with the General Manger, and was told he was " too busy to speak with me", so I tried the Service Manager, who was also "too busy to speak with me", and was eventually referred to Clair, a Customer Service Representative who was very empathetic to my situation and promised to "make it right".
Two hours later, the Customer Service Rep called me back with a new offer to MATCH the other dealership's regular hose price which would reduce my cost by a whole $40 from their "discounted price". I told her that wasn't really "making it right" and she said she understands and would talk to the Service Manager about it.... I never heard back from her again.
Ultimately, we were stuck with the repair bill to fix the DAMAGE THAT THEY DID to our car, and we were LIED TO about their "at cost" pricing. Needless to say, we are exceptionally disappointed with Victoria Hyundai and shocked they would treat a customer like this. We will never do business with them again.
Steve here. Thanks so much for your kind words, and congratulations on your new Escape. We agree, Indy is awesome! Thanks for taking the time to write, and for mentioning him specifically. All the best! Steve
Steve Munro, the dealer here. Thanks so much for your kind words, and thanks specifically for taking the time to mention Steve Bullock. Steve and I have known each other for several years - and I can say without hesitation that he is one of the most doting professionals that I have worked with in terms of making sure that his guests are satisfied. Because of this effort, he takes everything personally, and when he reads your note he will beam from ear to ear. thanks for making his, and our, day! Thanks. Steve.
Steve the dealer here. Thanks so much for your kind words, and thanks for taking the time to write a note up here about your experience. We work really hard to provide a good one! Congratulations on your new Tucson and have a great day! Thanks - Steve.
Steve here. Please see our response to your concern on other review sites that you've left a similar note on.
Again, we stress that we are unhappy that you are upset, however hope that over time you will see that we have done nothing wrong, your rate is set by the bank and risk adjusted based on your credit profile (you are recently bankrupt). The claim that we have done nothing wrong is not my opinion, it is the opinion of the motor vehicle sales authority, the people who are responsible for consumer protection in automobile transactions. I remind you that at your request, they investigated fully and found no wrong doing. As the investigation is public record, anyone can review it at http://www.mvsabc.com/
Regardless, we remain at your service, please feel free to call us with any questions.
They claim to replace parts but the check engine light comes back on for the same sensor. My tachometer hunts every time i fill up, etc etc etc.
But that's not why I'm leaving a message. It is extremely unprofessional to post credit information, to the public, from a customer.
Thanks for your kind words. We really appreciate them and they really made our day.
Did you know that in BC we were the #1 dealer in December? Thanks for helping us achieve this feat. Its cool when little old Victoria can beat out some of the big centres.
Please feel free to call with any questions or concerns, I'd be happy to deal with them personally.
All the best, and good luck in 2014.
I currently own a 2012 Elantra, my sales experience the first time around was an absolute nightmare. I originally came in for a black vehicle, since they didnt have one in stock, they ordered a black one in for me.
When I was called and told my new vehicle was in, they brought around a silver insisting that was what I had ordered. I told them that we had decided on a black one, and that was the only vehicle that i was happy with. I gave them a 2000.00 deposit to bring in that black car, and they told me if i didnt take the silver one they would keep my 2000.00.
I told them that I had originally test driven that silver elantra they brought around, and had based my decision to go with the elantra on the test drive of that silver car. They wouldn't have had to order one in if I had wanted the silver, because there was one in stock, and I had test driven it!
I then chose another colour, and when I went into the finance man's office he said "I guess they accidentally sold your car, I'm sorry about that, we can make up for it in here. I have a lot of authority that the sales person does not." I guess he wasn't told to keep quiet, as the salesman had lied to me and told me that the car he brought around for me was in fact what I had ordered. He then went on to tell me that he would give me a warranty at half of the price due to their mistake.
He offered me a 2 year warranty for over 1200.00. I qualified for zero percent and was happy about it so I went through with the purchase. When I got home I went on Hyundai's website to see what the warranty covered, when I saw the price. They didn't discount it at all and the man had lied to me. My wife and I went back in the next day with the Hyundai website information and said "how is this half price?" I ended up getting a refund, and feeling very very manipulated into the purchase of my vehicle. I asked them again to bring me in the car that I wanted, like we had originally agreed and they refused, they said the papers were signed and the sale was final.
A year later, and this company has been nothing but a headache. Starting three months after I bought the car I received phone call after phone call from salesman harassing me to buy a new car from them. After the first experience there was no way I'd be shopping at Hyundai for my next vehicle.
Every time myself or my wife would politely ask them to remove us from our list as we were happy with the car we had. Every three months they call over and over telling me about their "big sale". They must have a sale every single weekend, and it's always the "biggest yet."
It wasn't the constant harassment from them that prompted me to warn everyone not to go there. When I got my car I also got two years of free maintenance with my package, meaning I was not to pay for an oil change for two years, this is the only reason I took it there for servicing.
I took my car in the first time, they changed the oil. No complaints.
I took my car in the second time, they changed the oil, offered me additional services before allowing me to leave, they were firm on the extras, but I firmly declined them.
I took my car in again, it only had 13000kms on it, and without my consent they did a tire rotation, and charged me for a rotation and balance. I argued with them for 20 minutes and even involved the manager before leaving.
I took my car in again at 18,000kms and they told me my vehicle NEEDED a service 4, but I could keep my warranty valid if I only got a service 3. A service 4 is a ridiculously expensive package full of brake checks and things that I didn't possibly need at 18,000kms INCLUDING ANOTHER ROTATION AND BALANCE OF MY TIRES.
They told me that they would deduct the price of one oil change off of the package price, when I refused again, they told me they would not do the tire rotation as I had it done at my last service and would deduct that price off of the package too.
I refused again. The service advisor then said, AND I QUOTE
"part of keeping your warranty valid with Hyundai is maintaining your vehicle properly. If you don't service your vehicle today it all gets reported to Hyundai."
I took my keys, got into my car, took it to MIDAS up the road and have never looked back.
My wife looked up the maintenance schedule today, thinking that perhaps the service manager was right, that we did need all those things to keep our warranty. Just like I suspected, we don't. Not until 60,000kms and just wanted to put the word out there to beware of this company. We love our hyundai it is a great car. If we knew before what we know now, we would have gotten the car in Duncan.
There is a hyundai dealership in Duncan, they did a little warranty work on our car, it was night and day compared to the experience we had in Victoria, they had all kinds of horror stories about people that had dealt with the Victoria branch.
If you must service with Victoria keep your eyes peeled. If my wife had gone in there, a sweet lady wouldn't be able to say no to them telling her they would report her to hyundai. They must prey on old folks like us to make their big money.
Shame on you.
Thanks for your feedback, although not positive, we are glad to have it.
I am not familiar with your concern so can't provide comment, however, I'd like to hear more, if you'd like to review this matter with me, please email your contact information to email@example.com
The only thing that makes it a bit more complicated is that it takes so many people there to sell me a car. It took three or four people, and I'm still not sure what they all do.
The team did have me driving away in about 4 hours from when I walked in the door (cold). That's not bad when you consider that they met all of my objectives within the deal.
So, all in all, I give a four and a half star rating. For the remaining half star, I would feel more comfortable if I had one person for the entire expereince. Or, instead of waiting around for the paperwork and approvals, I could have sat at home and gone back once things were ready. Either of those suggestions would have improved the experience.
But over all, I'm thrilled with these people after my second vehicle has been purchased there.
Congratulations on your new car, and thanks for your repeated business. Multiple vehicle purchases are very special for us!!
Also, thanks for your feedback about the # of people involved, we are constantly reviewing and working to improve our services. We will take this feedback under consideration.
For your interest, most of our transactions involve 4 people, with sometimes a 5th. They are ...
1 - The product advisor, in place to help you pick the right car, take you for a demonstration drive, as well as to answer any of your questions.
2 - The sales manager, who will work to introduce himself to you early on so that you know who's who. They are also responsible to appraise all trade-ins, and put together pricing proposals. Our sales managers are stationed at a sales desk pretty much exactly in the middle of our showroom. We do this for transparency, and so that you can see what's going on. It's a bit weird we think when the salesmanager is tucked into a back-room
3 - The finance consultant, who works with you to complete all of your legal paperwork, complete any financing and to review the terms of the deal, the warranty, and of the maintenance requirements.
4 - The Insurance Agent, who doesnt work for us, but who we have here to do your plate transfers, ICBC, replacement policies etc. This is for your ease.
Sometimes we have a 5th person, our finance director. Cole will sometimes come and say hello, he does this to make sure that you are completely satisfied with the process and to make sure that you are 100% in understanding of all the paperwork and terms before you go.
As a retail business, our hours are such that we run AM and PM shifts, as well as mid-week days off to allow for weekend staffing. We try to work as a team, for example, if finance consultant "A" is away when you come in finance consultant "B" will take over. This sometimes adds to the "more people" item.
There are lots of jobs to do, we think (although we are always up for an adjustment of thinking :)) that having specialised people makes it more efficient, and reduces any chance of errors.
I hope this helps! Thanks again!!!
Steve the dealer here.
I'm sorry to hear that you've had some trouble, I'd like to hear more. Please feel free to email me at firstname.lastname@example.org
For the record, the extra's that you discuss are always optional. We accesorize most of our vehicles when we buy them with mud-flaps etc as most customers decide to put them on. You always have the option though to order a car with nothing.
Thanks for your feedback,