They just want your money!...
My husband and I shopped at Metrotown location during last Christmas for a thumb ring. I fell in love with one at Reid Jewelers. Well, after wearing it for a few months the diamond fell out. I had it repaired.I spoke with Chi the manager at the Metrotown Store and she was really nice. She said any problems please come and see me. Then again in June another diamond fell out. So this time I stated I am coming from Whiterock area and can this ring be picked up at the Guildford store. Sales person stated, Yes. Well hadn't had no call until September. I was very upset and told the ladies there please have the manager Chi call me. Well the staff mentioned she is on holidays and wont be back until Sept. No call then I went in and asked if it was done the 2nd wk of Sept. They couldn't find my ring and didn't know anything about it arriving in the Guildford store. So I left and told them to get back to me. At the end of September I got a call from the sales ladies that my ring was ready to be picked up. Still no call from the manager. I was so upset that I told some the customers even to look further into buying from this store as they are not organized and my ring has been repaired twice. Well, then got my ring and 2 weeks time another diamond falls out. This time I called and let the ladies know again. Well one of the ladies stated to call the manager Ken Lee. But the ladie stated we will still can repair it to drop it off over the wknd. I called the manager and the manager was yelling at me with the F words and saying shut up. How dare you come into my store and let other customers know. Ken was verbally abusive on the phone. I believe in this business you need to approach your customers in a appropriate way. I told him that your customer service is not good and that I have been getting the run around and know one is getting back to me. The products they carry are not stamped with their logo at all. If you were to go to any jewelry store it has their name stamped on it. They don't stand behind their product. I approached the ladies and they said yes its stamped. She showed me the 10k stamp. But when I asked regarding the name. She said we don't do that.
My husband and I shopped at Metrotown location during last Christmas for a thumb ring. I fell in love with one at Reid Jewelers. Well, after wearing it for a few months the diamond fell out. I had it repaired.I spoke with Chi the manager at the Metrotown Store and she was really nice. She said any problems please come and see me. Then again in June another diamond fell out. So this time I stated I am coming from Whiterock area and can this ring be picked up at the Guildford store. Sales person stated, Yes. Well hadn't had no call until September. I was very upset and told the ladies there please have the manager Chi call me. Well the staff mentioned she is on holidays and wont be back until Sept. No call then I went in and asked if it was done the 2nd wk of Sept. They couldn't find my ring and didn't know anything about it arriving in the Guildford store. So I left and told them to get back to me. At the end of September I got a call from the sales ladies that my ring...