jEllO's Reviews
Where has customer service gone?
My wife purchased a set of screen doors for me for father's day. Signed an agreement on June 8th, 2010 with a Jeff Brown from Academic Glass and we still have not seen any doors or our deposit returned. The only number listed anywhere is the one shown with this listing and when you call you are sure to get to voicemail from Jeff Brown. Jeff Brown however never calls back but a representative called Angela returns calls after three or four messages and informs you she will relay the message to Jeff who will call back when he is in the office. We have yet to hear from Jeff or have a date for the installation of our screen doors. We know we will not do business with Academic Glass Ltd ever again. Now we just want our doors. Jeff Brown if your out there give us a call. you have our numbers.
Comments
I just finished having an agitated conversation with Angela at the phone number in this listing, The only phone number you will ever get according to the company's policies and procedures. Still no call from Jeff Brown, Upon asking when Mr. Brown will be in the office next, I am told that falls under their policies as well and she cannot reveal this information. So let me recap. Signed an agreement June 8th, Deposit 190$ (10%) Wife has been trying to get doors installed all summer. September 15th, 2010 I pick up the file and now I am accused by Angela of unethical behaviour because of my phone calls and emails. I am told Jeff is to call in a couple of hours. Angela Hangs up on me. Remember I just want a date and time and have my doors installed.
So I should mention on September 15 I tried to call them pretending I need commercial windows to see how long it would take them to call me back but silly me I forget to block my number so Angela puts two and two together and decides to email Jeff Brown but instead of forwarding my email she hits reply and send the following to me:
From: "angela spagnuolo"
Date: Wed, 15 Sep 2010 11:01:02 -0400
To: Gilles Paquette
Subject: RE: Letter, By Fax, By Registered Mail, By E-mail.
Hi Jeff
Spoke with him this morning. I let him know that you would call him when you where in the office.
By all means you are not ignoring him. We have another Groza on our hands because he tried to pull the same trick by calling in a phone number and saying he needed commercial windows.
I do not have an answer from Kay. He is extremely busy and it is hard for him to give me a day.
It has been like that for the past month. I spoke with Gill this morining and he can do storm doors as well.
Thanks
Angela
Question what is a Groza?
No wonder this company has been around so long. I must say the prompt professional service we received from this company left me with a great feeling and a comfortable carpet. The fella came buy the house at least 3 times by our request and the attention to detail is great. We would use them again for our carpeting needs.