I contacted the Customer Service Department of Fed Ex to provide me with some assistance as to why I wasn't able to get any information online for my package. My call was made on the day I was expecting my parcel. Not only did the representative that I spoke to NOT provide any further assistance, but she was rude and condescending. Speaking to the Manager of the Customer Service Department was of no help either, she just arrogantly said "you will not be getting your delivery today, that's for sure." I would think that the head office of Fed Ex should care about the Customer support that it provides and the people representing their company. I have never experienced such poor service before especially from a company that charges premium prices with no service. There is no advantage in using Fed Ex, we as consumers should save our monies and use other carriers. A company should be moving forward in trying to improve its' overall services not backwards!
I contacted the Customer Service Department of Fed Ex to provide me with some assistance as to why I wasn't able to get any information online for my package. My call was made on the day I was expecting my parcel. Not only did the representative that I spoke to NOT provide any further assistance, but she was rude and condescending. Speaking to the Manager of the Customer Service Department was of no help either, she just arrogantly said "you will not be getting your delivery today, that's for sure." I would think that the head office of Fed Ex should care about the Customer support that it provides and the people representing their company.
I have never experienced such poor service before especially from a company that charges premium prices with no service. There is no advantage in using Fed Ex, we as consumers should save our monies and use other carriers. A company should be moving forward in trying to improve its' overall services not backwards!