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FedEx

5985 Explorer Drive, Canadian Head Office, Mississauga, ON
7 reviews
Claim this business Last updated: Over a year ago
Listed in: Couriers
About FedEx

FedEx offers a variety of services to meet all your shipping needs.

5985 Explorer Drive, Canadian Head Office
Mississauga, ON, L4W 5K6, CA

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FedEx, Mississauga Reviews (7)

1.9
7 reviews
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By non-member67179 on Dec 26, 2013
Rudest Customer Service Ever
I have been a loyal FedEx customer in the states for years. Never had a problem until I questioned charges for a package I sent to Canada. The customer service person was the rudest person I have ever spoken to in my life. She was extremely condescending and was not listening to me because she was too busy talking over me. She was obviously timing the call because she kept mentioning how long we'd been on the phone (5 minutes, 10 minutes, 15 minutes) which is funny to me because sometimes we wait that long just to get to talk to someone! Finally, she said she said, "So what you're telling me is that you just don't want to pay your bill." OMG! She basically talked to me like I was a criminal and then said she was going to credit the amount because she didn't want to talk to me anymore. I still have no clear explanation as to why I was not charged what I was told I was going to be charged and FedEx will not take responsibility for incorrect information. Unbelievable. Really. I will never use FedEx to Canada again.
By diligence on Feb 19, 2013
Poor Customer Service
I contacted the Customer Service Department of Fed Ex to provide me with some assistance as to why I wasn't able to get any information online for my package. My call was made on the day I was expecting my parcel. Not only did the representative that I spoke to NOT provide any further assistance, but she was rude and condescending. Speaking to the Manager of the Customer Service Department was of no help either, she just arrogantly said "you will not be getting your delivery today, that's for sure." I would think that the head office of Fed Ex should care about the Customer support that it provides and the people representing their company.
I have never experienced such poor service before especially from a company that charges premium prices with no service. There is no advantage in using Fed Ex, we as consumers should save our monies and use other carriers. A company should be moving forward in trying to improve its' overall services not backwards!
By cfn on Aug 18, 2012
very very very poor service
I have been trying to get a package here in Metro Vancouver in BC from fedex for the past 6 days or so. The truck driver actually came for sure 2 of those days while I was at home. The truck driver buzzed me those 2 times but when I picked up the phone to let him in, he was gone. (I was close to the phone so it was not even 2 seconds).

To make things worse when I talked to customer service (the 2nd time last Wed Aug 15 2012) even though my neighbor saw the truck and he gave me the sticky slip that the driver left in the front door, they told me that the truck wasn't scheduled to come that day and they couldn't do anything about it.

I talked to 2 reps, the first one I believe her name was Crystal even dared to yell at me telling me over and over that the truck was not scheduled to come. She told me “excuse me I have not finished”. She couldn’t understand that the driver scheduled or not actually came; he just did not wait for me to let him in after buzzing me.

I talked to their customer service manager but all they can say is, ok, you have to pick up the package yourself, we can pass the note to them but that’s all we can do.

The main issue here is they do not get that the problem was not how many times the driver came but that he didn’t bother to wait for me to letting him in.

Actually that Wed Aug 15 2012 they supposed to buzz my neighbor because I wasn’t going to be at home during the daytime, but they didn’t see that note and buzzed me anyways. Luckily that was in the evening so I was at home already, but it didn’t matter because the driver didn’t wait for me to let him in.

Since fedex is a huge company they do not get hurt by losing one client, so they do not care about customer satisfaction.

I think fedex should spend less money in advertisement and more money in hiring and training the right people.
By non-member34389 on Aug 31, 2011
Thank you, Fedex!
Superlative service, friendly and helpful staff — with packages always delivered on time.

Special thanks to Penny in the Mississauga Customer Support Office for her invaluable help — and her follow-up phonecalls.

A VERY SATISFIED FEDEX Customer
By non-member33723 on Aug 12, 2011
President
Very poor customer communications I will make a point to switch my business every time I ship!

By non-member31979 on Jun 20, 2011
NO such thing as customer service
They were supposed to delivery a package to my apartment, they buzzed my mom intern buzzed them in and they leave and say that they tried to make a delivery.

WILL NEVER USE FED EX AGAIN

These are my son's glasses
By hercegovski on Apr 06, 2009
Helpdesk Agent
Average.

Ok people here and there, but corporate culture was pretty dry and restrictive. Ever since fuel prices shot up few years ago, all one heard about was cutbacks here, limitations there. We even had to get VP approval at times for simple business purchases. Red tape everywhere. Not competitive with wages and benefits. It's understood that cutbacks were needed, but it has its consequences too.
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