So disappointed!
After waiting almost 4 weeks longer then promised for the delivery of my new living room furniture, I was so excited to receive my delivery last week. As it was a long weekend, and we were heading out the door for a small get away, we had the drivers set up the furniture, signed the papers and they were on their way. As they were walking out the door, we noticed a scratch on one of the chair backs (leather) and said something to the drivers. They said no problem they would mark it down and someone would call us. He made like he was marking it down!!! We waited about an hour, and when nobody called, we thought no problem he marked it down and so we can call them next week. BIG PROBLEM. The scammer driver did not mark it down, and now they won't believe me that WE didn't do it. All we want is the new undamaged furniture that we ordered. They want to send somebody over to color it in with some markers. Listen, if I wanted furniture colored in with markers I would go and buy some wood and let my kids color it they are great at coloring.
Scammers.
Thats ok, we will push it up against the wall, and call it a lesson learned. We are young and don't have a LOT of money for stuff right now, but down the road that won't be the case and guess where we will not be shopping.
Please don't respond with your canned messages about calling your super customer care bosses etc., this is to little to late. I've talked to about 4 ppl all ready and I see how it works. If someone gets ticked enough to go online and complain then you offer them an 'out', but until then you let your ppl tick folks off because some ppl will not go online. SCAMMERS
After waiting almost 4 weeks longer then promised for the delivery of my new living room furniture, I was so excited to receive my delivery last week. As it was a long weekend, and we were heading out the door for a small get away, we had the drivers set up the furniture, signed the papers and they were on their way. As they were walking out the door, we noticed a scratch on one of the chair backs (leather) and said something to the drivers. They said no problem they would mark it down and someone would call us. He made like he was marking it down!!! We waited about an hour, and when nobody called, we thought no problem he marked it down and so we can call them next week. BIG PROBLEM. The scammer driver did not mark it down, and now they won't believe me that WE didn't do it. All we want is the new undamaged furniture that we ordered. They want to send somebody over to color it in with some markers. Listen, if I wanted furniture colored in with markers I would go...