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Tepperman's

2595 Ouellette Avenue, Windsor, ON
428 reviews
Business claimed Last updated: Over a year ago
About Tepperman's

Home furnishings retail stores including furniture, mattresses, home appliances and home electronics Go to full description...

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519-969-0032
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Tepperman's, Windsor Reviews (428)

4.1
428 reviews
5 Star
311
4 Star
26
3 Star
11
2 Star
12
1 Star
68
By Natalie on Nov 30, 2020
I would just like to say thank you to Karen Girard on the excellent customer service I received when I recently purchased my new furniture from Tepperman ‘s. Her expertise on absolutely everything I was looking for made My experience smooth and easy. Again thank you Karen you were awesome.
By Thekeechs on Nov 03, 2020
I paid $4500 for a couch and bed. 107 days later I have most of the couch. They tried to deliver a damaged bed I had to refuse delivery. 0 phones calls after the 60 day mark which is when the salesman said it would be delivered by. I had to call to get my part couch. After 107 days without a bed I thought maybe a small discount. Maybe 5%. They said no. 100 and 7 days after I paid in full, up front. I won’t recommend this place to anyone.
By . . on Oct 29, 2020
YES. MY COMMENT IS I'LL NEVER SHOP AT ANY OF YOUR STORES EVER AGAIN. CERTAINLY, YOUR CUSTOMER SERVICE COMPANY MUST BE KILLING YOUR BUSINESS AND REPUTATION SLOWLY AND SURELY. ABSOLUTELY BRUTAL AND COMPLETE DISREGARD FOR YOUR CUSTOMERS NEEDS, AT LEAST THAT'S WHAT A LOT OF THE REVIEWS I'M READING SAY....JUST LIKE MINE. #nocoincidence
By rachel d on Sep 11, 2020
Bed is delivered to London but they don't have room on the truck to bring it to Windsor for 8 days? Customer care, useless, Barbara Pingle, supposed Manager, can not help. Buy local? This company does not care about its local clientele.
By Disgruntledmom on Dec 13, 2018
I bought a washer and dryer from Teppermans two years ago. I also purchased the extended warranty. The washer has been fixed 4 times and now my dryer is having issues. It was such a run around to get any repairs. Countless phone calls and scheduling, but it did end up getting fixed. I also purchased this on my “account”. You are charged all of your interest at once and pay that off before your principle balance. They also charge you interest again on a monthly basis after that, so you are getting charged interest twice. This is ridiculous. They do not explain that part at the time of purchase and I am just finding this out now as I wanted to pay off my final balance. Scam!
By moharati53 on Jun 24, 2018
Several months after my purchase, I checked the bill and noticed they have charged me for an optional coverage. They had highlighting the signature area of an optional coverage and implying it is mandatory for me to sign to finance my purchase. I contacted their store couple of times and asked for reversing the process and cancel charging my account due to their unprofessional and misconduct act but they refused. Finally, I was successful to cancel this option but ended up with 500$ extra charge and they refused to void charges.
By cjp839 on May 02, 2017
i want to express my complete satisfaction with Dan Chevalier . Having been in sales myself , i know a professional when i see one. I will not hesitate to recommend him. Fantastic job, Dan !
Chris Pratt
By GaryD on Mar 06, 2017
Having bought a tempurpedic bed which cost me a small fortune, I had some of my back problems resolved only to receive other problems. I had been with this mattress for less than a year having informed my sales person there was something weird going on with my upper back for almost a year I had to endure upper back pain which started within the 6 month time frame. I had thought it was my pillow so I had put off the problem since it's a new type of bed for me I thought the problem lay with the pillow chosen. It turns out it wasn't the pillow at all in fact it was the wrong mattress that was written up on the bill of sale. The wrong mattress was delivered and from the 8th month mark I've decided to do a little research, it wasn't the type of mattress at all that I have chosen from the show room. In fact the wrong mattress was delivered and the wrong mattress was written up on the bill of sale. It turns out instead of the semi firm mattress I had originally chosen it was the plush, now Teppermans says they can't do anything for me since it is now a year since I purchased the bed. I have to endure upper back pains since Teppermans will not do anything for me at this point and they pointed out there was nothing wrong with the bed.
By dcostco on Feb 24, 2017
After waiting almost 4 weeks longer then promised for the delivery of my new living room furniture, I was so excited to receive my delivery last week. As it was a long weekend, and we were heading out the door for a small get away, we had the drivers set up the furniture, signed the papers and they were on their way. As they were walking out the door, we noticed a scratch on one of the chair backs (leather) and said something to the drivers. They said no problem they would mark it down and someone would call us. He made like he was marking it down!!! We waited about an hour, and when nobody called, we thought no problem he marked it down and so we can call them next week. BIG PROBLEM. The scammer driver did not mark it down, and now they won't believe me that WE didn't do it. All we want is the new undamaged furniture that we ordered. They want to send somebody over to color it in with some markers. Listen, if I wanted furniture colored in with markers I would go and buy some wood and let my kids color it they are great at coloring.

Scammers.

Thats ok, we will push it up against the wall, and call it a lesson learned. We are young and don't have a LOT of money for stuff right now, but down the road that won't be the case and guess where we will not be shopping.

Please don't respond with your canned messages about calling your super customer care bosses etc., this is to little to late. I've talked to about 4 ppl all ready and I see how it works. If someone gets ticked enough to go online and complain then you offer them an 'out', but until then you let your ppl tick folks off because some ppl will not go online. SCAMMERS
By Cordovan Kite on Jan 25, 2017
If anyone is considering purchasing furniture in the Windsor area and looking for top notch customer service, go see Jen Coutts at TEPPERMANS! Jen will raise the bar to make sure you are a happy customer. Just to name a few of her strengths ; she is caring, understanding, not a pushy sales lady, helpful, cheerful, focused on her customers satisfaction and compassionate. Jen stands behind what she sells and if there is a problem, she is there to help you with the issue. She is there for you from the time you enter the store to well after the delivery. Jen Coutts at TEPPERMANS is where I will go for future furniture purchases. Thank you Jen for being you!
Jen along with Karen in the customer service department have proven to me that TEPPERMANS stand behind their products!
By facch1 on Jan 17, 2017
I'm writing on behalf of my mother and on my own behalf as both of our conversations were with the same Customer Care Associate(name will be disclosed at a later date). On Friday, January 13th, my mother received a follow up call from Customer Care regarding a matter with her new sofa and love seat. If needed, these details can be discussed later. At one point during the conversation, my mother was speaking and was told by your associate to "Stop, stop, stop". This is hardly the manner in which your "Customer Care" should be speaking to your customers. Needless to say, my mother was quite offended and shocked by this. On Monday, January 16th, I visited the store with my mother for 2 reasons: to ensure that there is a note in the file indicating that my mom could call the store again in one month's time if the sofa/loveseat issue has not resolved; and to file a formal complaint about the Customer Care personnel. Ironically enough, we were once again referred to Customer Care at which time, I ended up speaking with the same woman. I explained why I was calling and if she could see any of that information in the file. Her response was "I don't know; you haven't given me any of your information yet". Again, I'm certain that she could have said "May I have your phone number to check your file?", etc...Additionally, her tone was rude, discourteous and impatient. I understand that she may have to repeat herself several times a day and some situations may be trying but this is her line of work and in no way, should the customer be "responsible". I wanted to end the conversation before I got upset so I asked for a Customer Service Manager. She informed me that the managers are in M-F from 9-5. I thanked her but was not thanked in return and then I hung up. We proceeded to thank the first associate and saw this "rating" card. Thank you in advance for your time and attention.
Comment by Doug Ouellette on Jan 24, 2017
Hi There,

It sounds like you've had quite the ordeal with your Tepperman's experience. Both you and your mother deserve the best customer service available.

I would like to invite you to contact our Customer Care Manager Pamala directly at 1-877-315-5170 x. 1426 so she can review your file with you and/or your mother and hopefully we can help answer all your questions.
Comment by Bunx on Aug 10, 2017
Just curious if the customer care you spoke to was named Lauren? I had a very bad experience myself with their customer care so I'm just wondering if it's the same person or if they're just all ignorant across-the-board there and have no qualities to be doing customer care
By jsongal435 on Dec 17, 2016
For a company who prides themselves on their sales and service, you should be ashamed of how your staff have been acting. I went in to purchase a bed, mattress and a chair. I was not informed that the bed I was getting had to be assembled by myself. I am on my own and have no way of installing my own bed. I would have choose another option. I had asked for an afternoon delivery as I work in the mornings. I was told that they would request the afternoon delivery for me. I was also told I would have the bed in a week because they had to get one piece of the bed from the Toronto location. That was reasonable and I agreed to that. Only to find out that this was not the case. I was called the week later to schedule a delivery for another 10 days later. Theven day before the delivery I was told that I could not request a delivery time and I had to take the day off from work to be there. Then I find out the day my bed is delivered that I can't get them to assemble the bed. So now I have to pay someone else to do that. Then I discovered the 4"slash across the leather headboard. So I call and then went in to the store. Not one person had apologizedone for the inconvenience of any of these issues. Not one person tried to resolve it. They all blame another person and give you the run around. I finally talk to a person who will order my new headboard and she tells me I will have it for you on Friday. But Friday comes and I get a call telling me my box spring is in and will be delivered next week. Are your employees really that incompetent? Finally, after all the run around, I get to speak with Sherry. She is a gem and you should give her a handful of your employees for her to train. She apologized for the inconvenience and was able to track down a headboard for me and informed me that my bed was an RTA which meant ready to assemble by the customer. A key important part that I should have been told about right from the start. But, I can't get a delivery or set up for yet another two weeks. I am at the point in which I am going to return the items to you and go somewhere else. I have never been so upset and furious with one place ever. I understand things can go wrong but it is how you deal with a situation that is crucial and your staff lack the maturity to handle a situation professionally. The lack of responsibility and the lack of compassion really set your store back.
Jennifer
By DonWindsor on Nov 09, 2016
Customer Care people need to learn some customer care. Bought a reclining sofa, loveseat and chair. Sofa and loveseat were power recliners, except the power didnt work on one side of the sofa.

How can a store that prides themselves on their service and quality product sell something that they cannot get replacement service parts for it when it is brand new and think this is normal. When I asked the person from customer care what would happen if it was a year old and just out of warranty and to be told that would just be the way it is!! Not what I would expect. How can you sell something you know you cant service, and an 1800.00 sofa at that (admittedly I bought it on sale much lower)

When I bought these they had power recliners and regular manual recliners. I asked the person in customer care if they had any of the manual ones left that it could be exchanged for. The response - I dont know, you will have to come into the store to find out. I am not in sales and don't even know the model number of what you bought. Please, lets not go out of our way to help!!

I expected much better. I know Teppermans is a large store. I worked in retail furniture for a number of years, this is not how we treated our customers. Customers are hard to come by, especially loyal ones in this day and age
Comment by Doug Ouellette on Nov 10, 2016
Hi There,

It sounds like you went through quite the ordeal. We appreciate you taking the time to write a review, even if it couldn't be 5 stars!

Our Customer Care Managers would really like an opportunity to see if they can't make it right for you.

Hopefully you'll consider giving Pamala a call: 1-877-315-5170 x. 1426
By mgmgm on Oct 28, 2016
THESE PEOPLE ARE TERRIBLE !!! I WAS TALKED INTO GETTING WARRANTY ON MY NEW COUCH. I PURCHASE THE WARRANTY AFTER BEING TOLD IT WILL COVER RIPS AND TEARS. I HAVE HAD THE COUCH FOR ABOUT 5 MONTHS ! I HAVE BEEN CALLING TO SPEAK TO A MANAGER FOR THE LAST 2 WEEKS. FINALLY I GET THROUGH TO A RECEPTIONIST WHO INFORMS ME THE MANAGER ISNT MAN ENOUGH TO SPEAK TO ME HERSELF BUT SHE WILL REFUND ME THE WARRANTY MONEY INSTEAD OF FOLLOWING THROUGH WITH ANYTHING THEY PROMISED ME !!! THEY ARE A TERRIBLE COMPANY. I HAVE HEARD NOTHING BUT BAD REVIEWS BUT DECIDED TO GIVE THEM A CHANCE. VERY BAD IDEA. STAY FAR FAR FAR AWAY FROM THESE SCAMMERS !!!! I AM ONLY GIVING THEM A ONE STAR BC I HAVE TO WHAT THEY REALLY DESERVE IS A NEGATIVE !!!! ALL THESE 5 STARS ARE BULLSHITTERS. STOP GETTING YOUR EMPLOYEES TO GIVE YOU BETTER REVIEWS !!!
Comment by Doug Ouellette on Nov 10, 2016
Hi There,

Thank you for taking the time to write a review. We appreciate all feedback. Our Customer Care team would be very grateful for an opportunity to speak with you and to see if a solution can be found.

I hope you will consider speaking to Pamala: 1-877-315-5170 x. 1426
By donnaraealmond on Oct 20, 2016
We ordered a bed Thanksgiving weekend .The following fri we got a call from teppermans saying our bed was in and would be delivered on the sat the next day ,i wasnt sure what time they said so i called back and was put on hold 10-15 min 3x so i called sat an was put on hold again,finally i got through they said yes your bed is in and would be delivered wed .i said no they told me it was going to be delivered sat,i explained i had already gotten rid of my mattress so she put me through to my sales rep who also said we were suppost to get the mattress sat she said she would talk to her boss and get back to me 2 hrs later no call back so i called again and she said she was waiting for her boss to call back ,i said she was suppost to call me back 4 hrs ago ,i said i have no mattress i wasnt sleeping on the floor or i would go elsewhere the saleslady said to me maybe you should if thats how you feel.I then left her boss a message telling her what the sales rep had said.then her boss called me back within a half hr.the boss said she would deal with the sales rep .but we still had no mattress, the boss said she would try and have the mattress delivered mon but we still had no mattress and no where to sleep we are in our 60's i said we wern't sleeping on the floor ,so we cancelled the mattress and took our buisness elsewhere We had been with teppermans for over 20 yrs and spent 30,000 dollars at that store .Thanks Tepp P.S. if there is anybody higher up than who i talked to if you need names you have my phone number Donna Almond
Comment by Doug Ouellette on Nov 10, 2016
Hi Donna,

Thank you for taking the time to write us a Review, even if it couldn't be a good one. We are terribly sorry you had such an awful experience. Someone higher up is definitely paying attention and we would greatly appreciate an opportunity to speak to you - maybe we can make things right?

Please call Pamala, our Customer Care Relations Manager at 1-877-315-5170 x. 1426 and share your experience with her.

Thanks again for writing the review Donna.
Comment by donnaraealmond on Nov 12, 2016
Hi Gerry, thanks for giving us the info on Pamala we spoke to her today and she was more than helpful ,she resolved the problem and we are happy to be dealing at teppermans again.We are more than happy with the way Pamala delt with our problem .Thanks again Gerry, A very satisfied customer Donna Almond
By Scarlet Parrotfish on Oct 15, 2016
I've been dealing with teppermans for years and have never had a problem in fact everything in my home is from there until recently in which I ordered a recliner on September 4th and still have not received due to apparent back order every time I enquire about it I get a different date that it's supposed to be in and also went from being the 3rd person to receive it to now the 7th person I don't understand how this happens when one week your 3rd in line and the following your 7th by the time they arrive at the store I likely won't receive one from this shipment which means another few months
Comment by Doug Ouellette on Oct 20, 2016
Hi,

Thank you for taking the time to review Tepperman’s, we appreciate your feedback. This seems like a very strange problem you are experiencing and I would like to see if I can help resolve it.

Please contact me at the number below at your convenience.

Thank you,

Pamala
1-877-315-5170
1426
By Gray Skink on Oct 11, 2016
What a disappointing experience. The customer service at the back counter was awful. To just pay outright for the purchase seemed to confuse them. To process a return was worse. It took 3 people to process the return and the attitude was snarky. The worst one of the 3 was acting the supervisor role and with hand on hip, and remarks full of sarcasm, tried to figure out how to complete the transaction. I stood silently, in disbelief that any one of them thought that this was how customer service was supposed to be. It took several minutes (15-20) to complete and a week later I still did not have my credit. As it turns out they did not process it properly.
Adding insult to injury, $70 delivery, $70 pickup and tax on both of those.
Never again.
Comment by Doug Ouellette on Oct 20, 2016
Hi There,

I’m so sorry this was your experience here at Tepperman’s. We strive to go above and beyond to enhance our customers’ experience and clearly we did not meet your expectations. I would greatly appreciate an opportunity to review this incident with you. Please reach out to me at your convenience and hopefully I can help make this situation better.

Thank you in advance,

Pamala
1-877-315-5170
1426
By jbooth on Sep 20, 2016
I purchased a small bookshelf and table from the bargain annex. The girl going over the paper work had me sign off on insurance that I wasn't even aware was on the paper work. I didn't find out about this until almost a year later after paying all of those premiums.

I then learned that my payments weren't worked out to have me out of the loan by the end of the interest free. They attempted to contact me via phone and sending out direct mail once to offer me the interest free addition - which I found weird since they will call and email eight times a day if your getting close to a payment date - and then tacked on $600.00 of interest on to my $400 loan. They now will not let me take advantage of the interest free option and will not reduce the amount of interest owing. They simply say there is nothing they can do.
Obviously it's advantageous for them to charge interest so it is clear why their attempt to contact me to give me this offer was completely sub par at best.
I'm at a loss of what to do and will definitely not shop or recommend this company ever again.
The last loan I had for a bed - even though it was paid off - teppermans continued to take money from me for two months until I went in to the store to reconcile the situation. It's taken a month to have a credit manager call me back in regards to this issue and when I finally received contact- their was no solution provided. Worst customer service I have EVER experienced
Comment by Doug Ouellette on Sep 22, 2016
Hi There,

We’re sorry you had such a bad experience but we really appreciate you taking the time to write a review. From what you’re sharing, it looks like you may be talking about our Tepperman’s Protection Plan or TPP. If this is the case, I would greatly appreciate the chance to discuss this with you in more detail.

If you’re referring to something else, then I guess I am confused and would really like your help understanding this problem.

Either way, I look forward to speaking to you at your earliest convenience.

Sincerely,

Pamala
1-877-315-5170
Ext1426
By yqg100 on Sep 20, 2016
On July 11 2016, I had purchased appliances for the kitchen. I was told that the refrigerator was not in stock and it would take 2 to 3 weeks to come in. I had no problem with this. As the three weeks was coming up, I just stopped into the store, and asked one of the sales men in regards to the order (not the person who sold it to me). He informed me that the fridge was scheduled to arrive at the store on July 29 and then someone should call me to set up a delivery date. I was fine with that. Well July 29 came and went. No call in regards to the delivery. I tried to contact the store and well nothing was getting resolved and the person who sold me the appliances was on vacation. I was even in touch with the sales manager, and nothing was resolved. I finally was able to speak to my sales person a few weeks ago, and he informed me that the refrigerator was going to be at the store on Sept 16. Well today is Sept 20 and I still haven't heard anything. On Sept 17, I sent an email to the store, and no one bothered to answer it. Seems as though Teppermans does not care about the customer. At least they could have called me and informed me about the delay. When I was shopping around, I thought to myself, why not help a local merchant. Now I feel like I have been stabbed in the back. Next year I will be in the market for a new living room set and bedroom set. Don't worry I won't be shopping at Teppermans again. I will probably have to wait a year or two for delivery.
In all it would be nice to just take ownership, on Tepppermans part, and not blame others.
Comment by Doug Ouellette on Sep 28, 2016
Hi,

Thank you for taking the time to write a review. We really appreciate your feedback. I’m sorry you’ve had such a difficult experience with your refrigerator and I would like to see if I can help out!

At Tepperman’s, we really do work hard to enhance our customers’ experience and I would be grateful for the opportunity to see if there is something I can do to make this right.

Please contact me at your convenience.

Thank you,

Pamala
519-969-9711
By EK100 on Sep 14, 2016
The service received today was amazing. A special thanks to Jennifer Coutts in furniture sales for the awesome job she did providing us with a variety of options and for being so patient and informative. I would recommend Tepperman's to anyone I know looking for furniture based on the experience I had today.
By diane gignac Carp on Sep 13, 2016
Excuse the ranting so here it goes. I purchased a sofa set from the Chatham store about 9 months ago, saved for a year to get this set. Loved it, fit perfect and looked durable. Wrong! If you look at my service record, you will find that I have been very patient. Damage on delivery I understand. The rest has finally got to me. Cushion sinking, crooked frames, spring popped on back of chair and book 4 hours off work they tell me on this last trip so more repairs can be done only to have the repair man bring one part that only took a half hour because they didn't have the rest in stock. Two days later they found one in stock after all! I called Windsor office yesterday and requested that they pick up the unit and get me a store credit. No chance apparently I have only 7 days to return items for refund. I repeated I don't want a refund, I want a store credit. I run a business too and I would never treat my customers in this manner. I also bough the extended warranty, that's how much I wanted this set. It's your call and social media can hurt, I don't believe things should go that far but that's my money and as a young widow, where is the fairness to being taken by a reputable family business?
Comment by Doug Ouellette on Sep 28, 2016
Hi,

Thank you for taking the time to reach out and Review us. We always appreciate feedback. From what you’ve shared, it looks like you’ve had quite an ordeal! I would like to invite you to reach out to me personally to see if I can help solve your problem.

Please reach out to me at your earliest convenience, I would be happy to chat!

Pamala
519-969-9711
ext 1426
By kathleenmurphy835 on Sep 02, 2016
I have been dealing with Teppermans for about 10 years now...until last week. I was sold a fridge with a broken plug that sales agent wasn't aware of due it being mislabeled. I came back to the store to pick a new fridge but I can't get a delivery until next week...last time I checked I thought I was the customer...and now I can't seem to get a call back from a sales manager left 2 messages... why does the customer have pay for the stores mistake...well Teppermans you just losty business and I'll make sure to spread the word!
Comment by Doug Ouellette on Sep 02, 2016
Hi there Kathleen,

We appreciate you taking the time to review us and give us feedback.

Tepperman’s strives to enhance the experience of our customers in everything we do and clearly we haven’t met your expectations.

I would like to invite you to reach out to me personally and hopefully I can help you with this disappointing situation.

Kindly,

Pamala
519-969-9711
Ext 1426
By Frank Pullen Lemming on Aug 04, 2016
After a short wait to hear back, our mis-ordered sofa piece has been satisfactorily resolved. Other than having to wait for another 2 months for the missing piece, we are completely happy with how Tepperman's has handled this.

Frank Pullen
Comment by Doug Ouellette on Aug 04, 2016
Mr and Mrs Pullen

Thank you for reaching out to us and I am glad we were able to solve the issue

If you need anything else in the future don't hesitate to call me

Pamala
519-969-9711 ext 1426
Our custom furniture was delivered, yesterday, July 29th and was 8 weeks from order. We were told 6 - 8 weeks so that was timely. We are still in love with the fabric, colour and quality of the items we selected. Our delivery people were Pat & Brent and both were very professional and courteous.

However, there is a problem. We believed we purchased a sectional and instead have two pieces that do not link together. Since we were given no paperwork, we am waiting to hear from Teppermans to see how this will be handled so until we do, we cannot give a satisfaction rating.

Our order # is 112852921 (we think, OR 112850921 )

Looking forward to hearing from you soon. Frank Pullen
Comment by Doug Ouellette on Aug 02, 2016
Good evening Frank

I would like to apologize for any inconvenience this may have caused you and I would like you to know that I have forwarded all of your information to the Sales manager as well as your sales person to follow up with you.

If you would like to reach out to me I would be happy take your call
Thank you again for bringing this to our attention

Pamala
519-969-9711
ext 1426
By Dianne Emu on Jul 19, 2016
After discussing issue with my salesperson in Chatham..She told me to contact the manager in customer care. Instead I called the Windsor branch and got attitude from their customer care person. I then received an e-mail from Karen telling me to contact her. Karen was quite pleasant and told me they could fix everything and if I wasn't satisfied she would replace the items for me. Thank you Karen for being a professional when dealing with your customers.
Dianne.
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