This spring of 2010 I had taken my dog for a grooming. I have taken our two dogs at the Petsmart, Regina location for years. Well this spring was my last visit. When I picked my dog up she seemed unusual and shaking. She shook for two days and never left her dog bed. When I started checking her over she had lots of dried blood spots in her ears and had been burnt on her face (I assume a shaver).
When I contacted the groomer directly (where I didn't want to get her in trouble) she did not have a good reason and said they were very busy. I found out that she had given her notice but that was no excuse as well. I then contacted the store manager where all he said was the very same thing. I did not think that was very professional and I explained that I would bring my dog in to show him. He showed no remorse. When I explained to him that I would not be taking my dogs back to Petsmart he said he was sorry to hear that and that was it. I did assume that he would return my $$ at least for the cut or offer something for the terrible experience my dog had gone through, but nothing.
I have been taking my dogs there for years, but no more. STAY AWAY FROM PETSMART.
This spring of 2010 I had taken my dog for a grooming. I have taken our two dogs at the Petsmart, Regina location for years. Well this spring was my last visit. When I picked my dog up she seemed unusual and shaking. She shook for two days and never left her dog bed. When I started checking her over she had lots of dried blood spots in her ears and had been burnt on her face (I assume a shaver).
When I contacted the groomer directly (where I didn't want to get her in trouble) she did not have a good reason and said they were very busy. I found out that she had given her notice but that was no excuse as well. I then contacted the store manager where all he said was the very same thing. I did not think that was very professional and I explained that I would bring my dog in to show him. He showed no remorse. When I explained to him that I would not be taking my dogs back to Petsmart he said he was sorry to hear that and that was it. I did assume that he would return my $$ at least for the cut or offer something for the terrible experience my dog had gone through, but nothing.
I have been taking my dogs there for years, but no more. STAY AWAY FROM PETSMART.