My mother has lived in the retirement lodge here for 6 months, and we are extremely dissatisfied. The staff regularly berate her and other residents. They gave her a dining chair that was flimsy, and when it collapsed during a meal they mocked her for her weight and refused to call for help until my mom pushed her LifeSign button and triggered the call in her room down the hall. She fell and twisted both ankles badly, and when she requested a hospital visit for x-rays she was refused. Her feet swelled tremendously, and I took her to a doctor myself. She was told to wear ankle braces, but the staff refused to put them on her so the swelling continued. The administrator no longer returns my calls.
Also, there has been a string of thefts of cash from residents' rooms over the past few months. The reports to administration are brushed off. I had to get a locking box for my mother to keep her purse in so she doesn't lose any more money. We are now looking for another home for her.
My mother has lived in the retirement lodge here for 6 months, and we are extremely dissatisfied. The staff regularly berate her and other residents. They gave her a dining chair that was flimsy, and when it collapsed during a meal they mocked her for her weight and refused to call for help until my mom pushed her LifeSign button and triggered the call in her room down the hall. She fell and twisted both ankles badly, and when she requested a hospital visit for x-rays she was refused. Her feet swelled tremendously, and I took her to a doctor myself. She was told to wear ankle braces, but the staff refused to put them on her so the swelling continued. The administrator no longer returns my calls.
Also, there has been a string of thefts of cash from residents' rooms over the past few months. The reports to administration are brushed off. I had to get a locking box for my mother to keep her purse in so she doesn't lose any more money. We are now looking for another home for her.