SamJ's Reviews

bad service

Good product and priced at market. However, we are extremely disappointed with the service and the final finishing of the floor. I should mention that WE WERE A REFERRAL and we had a lot of issues with these people.

I consistently had to call and get updates. Communication was limited and in some cases they gave one day notice yet they required someone to be at home‎. They absolutely did not deliver on their mission statement as stated on their web site.
They could not figure out a definitive date for installation (which got inexplicably delayed) and made it difficult for me to organize a day off work.

Floor was not done as agreed. I was told the office will call in but they never did. Also, the lip was not supposed to be covered but it was. It took FOREVER to get them back to fix it. Finally after 15 days and several calls and emails they fixed it and it now looks terrible. They damaged the rubber on all 3 garage doors which I had to replace on...

By: SamJ

OnWall Solutions

Thornhill, ON



We are also clients of this company - we have had a similar experience . Totally unreliable - don't care if customer is dissatisfied - will do work on their own time and not according to your specifications . I would give them zero stars - keep away from them and save yourself a lot of grief . Other comments here are fake - planted by the company