Worst customer service from frank
I wouldn't give them any stars if it wasn't for the girl that worked girl she was interested in what I was saying and was understanding but then she called a man named frank to help me and it seemed that I interrupted something cause he was the worst customer service I have received he wasn't helpful at all with any of my questions , at a time he made me feel like I was an idiot and didn't answer any questions I had ,I showed him pictures of my pool and pump and he looked away and said ya and , more or less he didn't want to help me with anything I left more confused then anything all my questions weren't answered and I would not recommend going there and talking to frank he was useless and can't believe they would have him there to make people feel uncomfortable going into the store
Comments
We at Tav Pools are very sorry to hear that this customer wasn't satisfied when coming to our store. Customers must realize that when coming into any store for answers to their pool problems, they should try to have their equipment set up already and get it running first, so that we can try to trouble shoot problems with them step-by-step when they come to us. When they haven't done so, it is very hard for us to help them and that can be very frustrating for all involved. We pride ourselves on great customer service and would like this customer to come back to the store once they have set up their equipment and we can then guide them through the steps necessary to get their equipment running successfully.