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Tav Pools and Water Kingdom

1271 Simcoe St N, Unit 5, Oshawa, ON
17 reviews
Business claimed Last updated: 12 months ago
Listed in: Pools
About Tav Pools and Water Kingdom

We proudly offer Canadian pools, safety covers and liners. Please visit our website or showroom for the latest models. Go to full description...

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Tav Pools and Water Kingdom, Oshawa Reviews (17)

17 reviews
5 Star
4 Star
3 Star
2 Star
1 Star
By loughranles on Jun 08, 2018
Liner install
I got estimates from 4 companies, for a new liner [including new coping.] for my inground pool. - TAV had the best price. When the job was finished, it looked GREAT. The installers were great, - very efficient, knowledgeable and pleasant. I would not hesitate to recommend this company to anyone wanting a first-class job.
By non-member118090 on Jul 14, 2016
5 star service from start to finish! From the moment you walk in the door you are welcomed and feel at home. Talking to Tav and his team you know everyone involved is very knowledgeable and wants to build a pool that will last a lifetime and a lifetime of fun. His crew is very professional and works hard to get the job done! Once our pool was done, our yard was cleaned up and you almost never knew that they were there! Then Paul came by to show us how to work our pool! Cannot ask for better service! We recommend anyone looking to install a pool to look no further than Tav Pools! You will not be disappointed! The Gerrits Family!
Comment by movetofit on Jan 14, 2017
Thank you very much for your kind review and we wish you and your family many years of enjoyment with your swimming pool. We appreciate you taking the time out of your busy schedule to write the review.
By Roses45 on Jun 21, 2016
Worst customer service from frank
I wouldn't give them any stars if it wasn't for the girl that worked girl she was interested in what I was saying and was understanding but then she called a man named frank to help me and it seemed that I interrupted something cause he was the worst customer service I have received he wasn't helpful at all with any of my questions , at a time he made me feel like I was an idiot and didn't answer any questions I had ,I showed him pictures of my pool and pump and he looked away and said ya and , more or less he didn't want to help me with anything I left more confused then anything all my questions weren't answered and I would not recommend going there and talking to frank he was useless and can't believe they would have him there to make people feel uncomfortable going into the store
Comment by tav pools and water kingdom - company rep on Jun 24, 2016
We at Tav Pools are very sorry to hear that this customer wasn't satisfied when coming to our store. Customers must realize that when coming into any store for answers to their pool problems, they should try to have their equipment set up already and get it running first, so that we can try to trouble shoot problems with them step-by-step when they come to us. When they haven't done so, it is very hard for us to help them and that can be very frustrating for all involved. We pride ourselves on great customer service and would like this customer to come back to the store once they have set up their equipment and we can then guide them through the steps necessary to get their equipment running successfully.
By JusRolle on May 20, 2016
Workers at Tav Pool
I would like to say, to anyone who is looking to open their pools this summer or near future, make sure to ask for Frank from Tav Pools. His warm inviting demeanor and full knowledge of pools and equipment's, shows that Frank is the specialist you need. It feels comfortable, or safe I should say to know the person that you are speaking with is genuine when handling such an expensive hobby like pool ownership. He puts the needs of the customer first before the up sell and makes sure you leave with a smile and more knowledge than you can think of.
By non-member104322 on Oct 15, 2015
A+++ Service
TAV Pools made installing a pool a wonderful experience! From the initial phone conversation, inquiring about on-ground pools to the closing of our new pool after our first swimming season, Tav and his team have been incredibly helpful, patient, knowledgeable and professional. Frank and Paul, through the entire process, were always available to answer any questions and willing to explain the simplest aspect of pool ownership. As for the actual installation of the pool, it was simply impressive. Tav was onsite at 7 a.m. on the first day. Joe, the foreman of our job, was truly a gift. He informed us about every step of the process, calmed many anxious moments on our behalf, and provided us with an expert opinion on everything from pool positioning, to landscaping choices to fencing to what would aesthetically look the best. We have just had Tav's team come back to close our pool and it was another example of the exemplary service unique to this team.
Thank you for the first, of many, summers filled with a beautiful swimming pool and laughing children.
By Nunumama2796 on Sep 13, 2015
Love love love my Tav Pool!!
From the second we walked in and met Tav himself, we have been impressed with everything. This is our first in ground (on ground) pool and we had very little knowledge on the process. Tav and his very wonderful team guided us and continue to guide us, every step of the way. These guys are hands down the best pool company out there (and we met with several before making our decision). They even saved us money, rather than try to sell us unnecessary options. Thank you Tav, Frank, Paul, Joe and Team. We are so thoroughly happy with the continued service. Most of all, our pool is awesome!!!! If you're looking for anything pool related. You need to meet with Tav Pools:). Lucy & family, Whitby.
By non-member90673 on Aug 15, 2015
Excellent Service
I recently had issues with high copper content in my pool which left the liner badly marked. The staff at Tav Pools was very interested in my issue and provided excellent guidance in dealing with my problem. They provided step by step guidance as to how to manage the problem even contacting the representative for the chemical used and he visited my location. I was impressed by their concern for my grandchildren's safety using the pool and not just trying to sell me a lot of product. They have a great staff who are patient, helpful and friendly.
By non-member87168 on Jun 03, 2015
Best Pool Company in Durham
I have been using Tav's expertise for years. Never felt that he recommended something that I didn't need just to make a sale. The people at the store have never refused to give me advice in person or over the phone and are always encouraging me and teaching me how to take care of my pool without having to always relay on others. More recently that just did an amazing job replacing the liner and solving a water problem I had behind the liner for years. I tried to fix my water problem with other companies without success. Tav and his crew had a really creative idea that has addressed my concerns without costing me excessively. I absolutely trust their judgment and advice.
By non-member85506 on May 06, 2015
San n Linda
We had Tav Pools install a pool for us last year and we have been very happy with our pool and great customer service and support given by all the staff there. We would recommend Tav Pools to everyone looking for a great pool company and great staff.
By deborah3 on May 05, 2015
Completely Satisfied
Seven years ago, I had the pleasure of purchasing my first swimming pool from Tav. Knowing virtually nothing about swimming pools or all the elements involved with installing one, I placed my trust in Tav completely.

He didn't let me down. For seven years my family & I enjoyed our beautiful pool and learned with a little help from Tav, how to maintain it easily and inexpensively. When we recently moved from Whitby to Courtice, we wanted a pool again so I looked Tav up and learned he had opened his own pool company. After a visit to his beautiful new store and meeting his staff, I felt even more at ease buying from Tav this time than I felt the first time! This month Tav's crew just opened our beautiful 18 x 36 inground for its fist full season and the kids and I can't wait to take that first dip of the year. If you're looking into getting a pool and if you want a company you can rely on for quality, value and integrity, look no further than TAV POOLS AND WATER KINGDOM. This is our second pool from Tav and we have never regretted dealing with him.
By non-member85288 on May 02, 2015
A consistently great crew of people who have been doing this for decades!
I've been a pool owner for quite some time, and I've used the services of many, many Durham Region pool stores and pool installers. It's with this background that I can confidently say that Tav and his crew are knowledgeable, gentle, easygoing, and yet serious about the business of making sure that I'm happy. I won't claim that I understand all of the complaints I've read here, but we all know that some people can at times have unreasonable expectations. Look, if a pump wears out or breaks, it can't always be the fault of those who sold it to you. One reasonable expectation is that moving parts wear out and things break. Water sometimes leaks, but that too can be repaired -- and with Tav at my side I know it will be done right or redone. My first pool was maintained by Tav, who later installed our next pool and maintained that one. Of course there have been occasional problems with pumps and liners, to be sure. But each was resolved smoothly, calmly, and professionally by Tav, Paul, or one of the wonderful people at his store. I've never once had the impression that I was bothering them, nor have I ever been shuffled off or not taken seriously. After years of drifting from store to store, I can say that I've never been happier or more confident in the expertise and capabilities of a service provider such as this one. Put me down as delighted.
By non-member84962 on Apr 28, 2015
Tav Pools is an amazing pool company!
Tav Pools is amazing at what they do. There customer relationship is really good. They were always there to help me with my pool when i needed help. The pool building crew was very nice to me and my family when they were installing my pool. The employees at the store were amazing as well, every time i went in there they were all happy. I would recommend this pool company to everybody.
By Fred2015 on Apr 27, 2015
Tav Pools = Great Experience!
We are very happy with Tav Pools as they installed a pool for us 2 years ago. Any time we need help or answers, they are very willing to explain things to us so that we understand how to run our pool. We would recommend this pool company to anyone who is looking to build a pool or needs help in maintaining their existing pool. Go to Tav Pools and Water Kingdom for an excellent pool experience!
By Jessiemax on Apr 21, 2015
We went with Tav Pools for our inground. I had concerns of water during the dig and mentioned to the foreman is it normal water came through the concrete pool wall- he said yes hydraulic cement will fix that. I month later water behind the liner and numerous visits and calls to Tav pools. They came out twice then advised me to learn how to drain the liner myself- the home owner- how about a solution why and how to fix. The concrete finish was poorly done in my opinion and water had continued all summer. After the harsh winter now the concrete has cracked. The answer from the pool company is its my backyard and I have a running river under my "subdivision house" They offered to install concrete at their cost- no warranty. The owner said read the back of my contract and clearly stated he challenged me to take this further. I am now stuck with repairing all at my own expense and am dealing with a more professional established pool company.
Comment by movetofit on Apr 22, 2015
This customers pool install was no different from any other pool install. It is normal to have a small amount of under ground water seeping through the wet concrete and later it gets plugged with hydraulic cement. One month after the install, they had problems with liner floating. After fully investigating the problem and draining the water from behind the liner three times, we did show the customer how to do this themselves and explained to them that it was a result of under ground water. At this time (July 2014) we advised the customer to install a dry well to help remove all the under ground water from his backyard, but he chose not to. Instead he installed some drain pipe to remove surface water when he clearly knew the problem was under ground water. While working with the customer to come up with a solution to the under ground water, they did install a dry well April 17/15. There were no complaints of poor workmanship with the concrete from the customer at all last year until pictures of the cracks this month (April 2015). At this time we told them that we would redo the concrete after the under ground water issue had been fixed. Every effort was made to appease this problem even though it was not caused by faulty workmanship or faulty material but instead from a heavy flow of under ground water. At this time the customer started threatening us with legal action if we didn't fix everything in his yard at our expense. We made every effort to help and be co-operative until the customers demands became unreasonable. The customers greed of wanting us to pay for his damage caused by his under ground running water has forced us to stop with our willingness to help. We will not be bullied or brow-beaten into cloudy judgement between right from wrong. We welcome any potential customers to drop by the store and view open files and videos of this under ground water problem that occurred long after we built the pool. Please don't let this frighten you from any future considerations of getting a pool as this backyard has an unusually high volume of under ground water flowing, and we feel that there is something out of the ordinary going on in this area. In the video, you can watch the water gushing into the dry well at an alarming speed. One dry well situated in this backyard is clearly not enough to control the under ground water issue. We at Tav Pools are proud of our customer service and the great reputation that we have built.
By non-member64828 on Oct 26, 2013
Pleased EVERY time! Helpful Staff!
Looking for sum good honest and helpful hints? Great customer service? very helpful staff in always giving good advice?... Ask for Frank and you will be very pleased and satisfied with his service and knowledge!Best Pool Place Ever!
By non-member58137 on Apr 28, 2013
I'd give more stars if I could
This business is the greatest! Helpful, friendly...and they truly know the meaning of customer service. They consistently go out of their way to help, whatever the issue, and they don't give up until it's resolved. Last year we went on vacation and left a teenager in charge of the pool. Came home to the most amazing emerald green. When the first treatment didn't clear it up completely, Tav GAVE me a supply of liquid chlorine, which did the trick in an instant. What other business gives away their product???
By Tav777 on Sep 01, 2011
Tav Pools and Water Kingdom
Tav Pools is a great swimming pool business and I would recommend it to anyone who wants real answers and help with their swimming pools!

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We proudly offer Canadian pools, safety covers and liners. Please visit our website or showroom for the latest models.
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