Bad Service
The worst customer service I have ever experienced was at Brampton Hardwood Floors, located at 59 Bramalea Rd, Brampton. I previously bought 20 boxes of laminated floors however this was not enough to finish my project. I went back to the store 3 weeks after to get two more boxes. I ordered and paid for the two boxes of laminated floors I needed to complete my project. I went to the pick-up area to receive my order; the warehouse worker took my slip to get my order. He came back 10 minutes later and informed me that they are out of stock. I then told the warehouse staff according to his company’s inventory it shows that you have two boxes in stock. He then called the front office and told them the items that I paid for is out of stock. A staff from the office came to the warehouse and asked me if I can come back tomorrow because it’s almost closing time. She also informed me more staff will be in and they would search the warehouse properly. She provided me with a refund and I told her I will be back tomorrow because I can’t get the matching laminated floors at any other store.
I went back to the store the next day and I explained the situation to the clerk (#1) at the desk and before I could finish explaining, another clerk (#2) starts to speak to clerk (#1) in Punjabi. I asked clerk (#2) to speak English since clerk (#1) understand and speaks English. Clerk (#2) states she was at the store yesterday and she is aware of the situation. I then say to her I still want to know what you are saying because it pertains to me. She then turned to me and states that the item that I need is out of stock. I asked her if she can have someone look thoroughly because the worker that was in yesterday told me to come back today due to the fact sometimes items are misplace. She rudely told me to have a seat and she will call the warehouse. 15 minutes later she informed me that the item is out of stock and it can’t be re-order because it’s an end of the line item. I was disappointed knowing my options were limited it’s either use another color to finish the floor or buy new laminated floors. I went to the warehouse department and I asked the warehouse staff to look for the boxes of laminated floors. To my surprise he told me he found one box of the laminated floor that I wanted and he had informed clerk (#2) of his findings via telephone. I went back to the office to pay for the one box that the warehouse staff found. Clerk (#2) got really upset and states the one box the worker found is sold and she can’t sell it to me. I told her unless she can show me a sales receipt I don’t believe her. She called for the warehouse staff to come to the office and took him aside to speak to him in her language (Punjabi). Both of them went to the warehouse and 10 minutes later she came back and informed me it’s the wrong color the warehouse staff showed me. I told her that can’t be correct because I have a picture of the box the warehouse staff found. She then states she doesn’t care and if I continue to disrupt the store she is going to call the police. I told her she can proceed to call the police and clerk (#1) intervened and asked me to check the box again. My contractor was also with me and he too saw the first box that the warehouse staff found. We went to look at the box again and right away we noticed that the box of laminated floor was replaced and it didn’t match the picture on my phone. I asked for clerk (#2)’s and the manger’s name and no one in the store would furnish the information, it appears they are all afraid of her. At this time I felt so appalled and angry I left the store.
Clerk (#2) is unprofessional, disrespectful, intimidating and has bizarre behaviour. Canada is a democratic country and the store is a public store. Therefore, you can’t choose who you want to sell your merchandise to. If you want to operate your business in that way, by all means go private. I will be filing a report with Better Business Bureau and sue for discrimination.
The worst customer service I have ever experienced was at Brampton Hardwood Floors, located at 59 Bramalea Rd, Brampton. I previously bought 20 boxes of laminated floors however this was not enough to finish my project. I went back to the store 3 weeks after to get two more boxes. I ordered and paid for the two boxes of laminated floors I needed to complete my project. I went to the pick-up area to receive my order; the warehouse worker took my slip to get my order. He came back 10 minutes later and informed me that they are out of stock. I then told the warehouse staff according to his company’s inventory it shows that you have two boxes in stock. He then called the front office and told them the items that I paid for is out of stock. A staff from the office came to the warehouse and asked me if I can come back tomorrow because it’s almost closing time. She also informed me more staff will be in and they would search the warehouse properly. She provided me with a refund and I...