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Brampton Hardwood Floors Ltd.

59 Bramalea Rd, Brampton, ON
84 reviews
Business claimed Last updated: Over a year ago
Listed in: Flooring
About Brampton Hardwood Floors Ltd.

At Brampton Hardwood Floors, we take pride in having the widest selection of in stock quality hardwood, engineered, and laminate flooring, making us the largest hardwood flooring retailer in Ontario. Go to full description...

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Today: 8:00am - 7:00pm
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Brampton Hardwood Floors Ltd. , Brampton Reviews (84)

84 reviews
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1 Star
By Lovette on Aug 07, 2018
Bad Service
The worst customer service I have ever experienced was at Brampton Hardwood Floors, located at 59 Bramalea Rd, Brampton. I previously bought 20 boxes of laminated floors however this was not enough to finish my project. I went back to the store 3 weeks after to get two more boxes. I ordered and paid for the two boxes of laminated floors I needed to complete my project. I went to the pick-up area to receive my order; the warehouse worker took my slip to get my order. He came back 10 minutes later and informed me that they are out of stock. I then told the warehouse staff according to his company’s inventory it shows that you have two boxes in stock. He then called the front office and told them the items that I paid for is out of stock. A staff from the office came to the warehouse and asked me if I can come back tomorrow because it’s almost closing time. She also informed me more staff will be in and they would search the warehouse properly. She provided me with a refund and I told her I will be back tomorrow because I can’t get the matching laminated floors at any other store.
I went back to the store the next day and I explained the situation to the clerk (#1) at the desk and before I could finish explaining, another clerk (#2) starts to speak to clerk (#1) in Punjabi. I asked clerk (#2) to speak English since clerk (#1) understand and speaks English. Clerk (#2) states she was at the store yesterday and she is aware of the situation. I then say to her I still want to know what you are saying because it pertains to me. She then turned to me and states that the item that I need is out of stock. I asked her if she can have someone look thoroughly because the worker that was in yesterday told me to come back today due to the fact sometimes items are misplace. She rudely told me to have a seat and she will call the warehouse. 15 minutes later she informed me that the item is out of stock and it can’t be re-order because it’s an end of the line item. I was disappointed knowing my options were limited it’s either use another color to finish the floor or buy new laminated floors. I went to the warehouse department and I asked the warehouse staff to look for the boxes of laminated floors. To my surprise he told me he found one box of the laminated floor that I wanted and he had informed clerk (#2) of his findings via telephone. I went back to the office to pay for the one box that the warehouse staff found. Clerk (#2) got really upset and states the one box the worker found is sold and she can’t sell it to me. I told her unless she can show me a sales receipt I don’t believe her. She called for the warehouse staff to come to the office and took him aside to speak to him in her language (Punjabi). Both of them went to the warehouse and 10 minutes later she came back and informed me it’s the wrong color the warehouse staff showed me. I told her that can’t be correct because I have a picture of the box the warehouse staff found. She then states she doesn’t care and if I continue to disrupt the store she is going to call the police. I told her she can proceed to call the police and clerk (#1) intervened and asked me to check the box again. My contractor was also with me and he too saw the first box that the warehouse staff found. We went to look at the box again and right away we noticed that the box of laminated floor was replaced and it didn’t match the picture on my phone. I asked for clerk (#2)’s and the manger’s name and no one in the store would furnish the information, it appears they are all afraid of her. At this time I felt so appalled and angry I left the store.
Clerk (#2) is unprofessional, disrespectful, intimidating and has bizarre behaviour. Canada is a democratic country and the store is a public store. Therefore, you can’t choose who you want to sell your merchandise to. If you want to operate your business in that way, by all means go private. I will be filing a report with Better Business Bureau and sue for discrimination.
By Neda on Mar 24, 2018
If you value your money run away from Brampton Hardwood Floor
We purchased 25 boxes of hardwood floor, paid in full and informed Kumar that we will be needing floor in 2 week or so. As he charged our credit card, we asked him about padding and delivery. He answered us "don't worry i will take care of you", since we spend closed to $3000, and he was so pleasant and assured us that everything is "no problem" we assumed that we will trow padding and delivery for us in price, since is only couple intersection from store. But really story starts when we came to info him that we need floor delivered to us. All suddenly story changes delivery charge is $200.00 and padding is $100.00, no garanteed that some boxes will not be damaged . I tried to explained to him that that was not deal but he just ignored us and talked to some women apperenly admin. on what ever language. I tried to make deal with him, but he did not care. After half hour or so of him ignoring my concern and talking with admin. i got pissed and asked for my money back. We end up losing $400.00 since there is 15%b restocking fee but he give us no choice. So if you want to be miss treated, robbed, and trow money away go to Brampton Hardwood floor. They are thefts, no customer service at all if you don't speak their language, robbers and disrespectful. Run away as fast as you can don't get robbed.
By cecili on Jun 16, 2016
Start to finish just awesome.

From start to finish the guys at Brampton hardwood floors Ltd helped with recommendations as to what materials would be best to achieve the best results. The price was right, the materials were problem free and the buying experience was no stress.We are so happy with the results . The living room is next and there is no question as to where we will go.
By Calli on Jun 16, 2016
Compare and got the best.

We originally went to Brampton hardwood floors Ltd to buy hardwood floor for our kitchen. A friend of ours used them for a huge remodel and was thrilled, so we decided to buy our floor from them. THEN... another friend who lays flooring discouraged us from going to them, and instead gave us another company. We decided to go with the other company because our friend was in the construction business and we thought we should follow his recommendation. What a mistake!!! The other company sold their flooring at much higher rates in comparison to Brampton hardwood floors Ltd.
The guy who helped us was friendly, helpful and cared about what kind of floor we need because we have large dogs in a heavy traffic area. Definitely Brampton hardwood floors Ltd gets my vote!

By Beatric on Jun 16, 2016
Truly amazing quality

I had hardwood floors already on my floor. I didn’t know where my original contractor got them from. Brampton hardwood floors Ltd was the only place that I was able to find that hardwood flooring. I was very happy. It was my first purchase from them. I had a great interaction with their sales rep. Brampton hardwood floors Ltd did a fantastic job of returning the load and tracking down the actual size that was wanted. They went ahead and took care of everything, charging me for it and contacting the other locations to package this stuff and have it ready for me.

By Audie on Jun 16, 2016
great experience

We got a distressed bamboo floor from Brampton hardwood floors Ltd . We actually never considered bamboo, but when their sales staff showed us its features and benefits, we went with it. They were really helpful and we liked their offering in the store. We then hired a team for the installation, which went easy. The quality of the flooring was really good. I like the way it looks.

By Ansle on Jun 16, 2016

Wife and I had never tackled flooring before, it's our first chance that we are going to do flooring work. Someone suggested us Brampton hardwood floors Ltd. We were quite confused that which one is better to go with. Manager and staff of Brampton hardwood floors Ltd are very helpful and knowledgeable. They give us right suggestions after listening to our need that what we want.
Results are just marvellous. Brampton hardwood floors Ltd, thanks to you, your manager and your whole staff.

By jenifer on Jun 16, 2016
Helpful and honest staff.

We were very pleased with our purchase of laminate flooring for 2 rooms. They were installed yesterday and they look beautiful! We originally purchased flooring from a different store and after delivery we were told they couldn't be installed.

After returning the entire order we ended up in your. We were assured there would be no problems . The installers were great too! They found a pair of diamond earrings that we thought were long lost and we were impressed with their honesty and integrity in bringing them to our attention immediately. The earrings were my mother's and meant a great deal to me. Overall, we had a great experience and would not hesitate to recommend your store to my friends and family! Please relay this message to your staff. Thanks.

By julior on Jun 16, 2016

I am a interior designer. I went to the house of one of my client for interior designing. There I got shocked after seeing so good flooring. It's unbelievable.
It's really tough to design interior according to the flooring. I did my job and house is looking like a dream home. I asked him that from where they purchased the flooring. They recommended the Brampton hardwood floors Ltd.
After it I also apply hardwood flooring in my house too. Great feelings.
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At Brampton Hardwood Floors, we take pride in having the widest selection of in stock quality hardwood, engineered, and laminate flooring, making us the largest hardwood flooring retailer in Ontario. With over 500 flooring products in stock at competitive prices, walking away with hardwood floors couldn’t be easier! Our friendly, knowledgeable & experienced staff can help you choose the perfect floor for your home or office.
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