Pathetic
My Mercedes had an issue and would not turn over. This occurred on a Saturday and I was eager to have it fixed so my only choice was Canadian Tire (Preston Crossing). I called to ask a specific question "do you do work on and repair Mercedes"? The answer from the service manager Tyson was "Yes". He did not hesitate to answer. Prior to taking it in I had two independent opinions from mechanically inclined associates which determined it was the starter. I paid over $100.00 to have it towed to the Preston Crossing location. Sunday I get a phone call from Tyson and he states I have to take it to the dealer because they are not qualified to fix it. He says they have two hours time into it and he does not want to spend anymore time on it. I reminded him that I specifically asked if they work on and repair Mercedes. His answer should have been "yes, but it depends what the issue is whether they can repair it or not". This would have given me a choice to decide...
My Mercedes had an issue and would not turn over. This occurred on a Saturday and I was eager to have it fixed so my only choice was Canadian Tire (Preston Crossing). I called to ask a specific question "do you do work on and repair Mercedes"? The answer from the service manager Tyson was "Yes". He did not hesitate to answer. Prior to taking it in I had two independent opinions from mechanically inclined associates which determined it was the starter. I paid over $100.00 to have it towed to the Preston Crossing location. Sunday I get a phone call from Tyson and he states I have to take it to the dealer because they are not qualified to fix it. He says they have two hours time into it and he does not want to spend anymore time on it. I reminded him that I specifically asked if they work on and repair Mercedes. His answer should have been "yes, but it depends what the issue is whether they can repair it or not". This would have given me a choice to decide whether to take the chance or not. But he said a definitive Yes. Now the best part, his diagnosis was its the starter. This I already new. He charges me $100.00 to tell me this!!! Are you kidding me? To top it off I purchased and had two new tires installed so I am already a paying customer but he holds my car at ransom before I pay for him to tell me something I already new. Arrogance oozing from this clown. So now I am out the $100.00 towing plus the $100.00 diagnosis from his unqualified staff and I am starting the repair process all over. This guy is not qualified to sell socks at Walmart.
Never again will I walk in a Canadian Tire store.
Comments
Canadian tire automotive are rip offs! Thy screw you bad! My fiancées truck back brakes seized up and he made it to Canadian tire. Went in and he told the guy what was wrong he said ok. They'd have it in the shop within 20 min. So he went and sat in his truck. An hour later he gets a phone call from the MANAGER saying they brought it in and they need to replace the brakes and the axle is cracked. My fiancée said oh really and how much is that going to cost me. They said an hour labour so far is 100.00 and if he didn't want the work done then however long I takes them to get It out of the shop. He hung up on the guy and went inside and asked to see the truck they said he wasn't allowed back there and he yelled at the guy and said I've been sitting in my fucking truck give me my keys. The guy had no idea what to say. This was a manager! NEVER go there!