My 15 year old furnace died early Sunday morning. I called Quality because of their great reviews online. Their phone recording gave an emergency phone number, which was answered immediately. I called at 8:30AM, and 2 hours later Adam arrived at my house to check out my furnace. He clearly explained the problems with my furnace, gave me estimates to both repair and replace it, and discussed the pros and cons of repair vs. replace. Due to the age of the furnace and cost to repair, I decided to replace it. Adam followed up later that day with a written proposal via email which I accepted. Since I was without heat, and Adamn committed to replace the furnace the next day, I did not get competitive bids for the furnace replacement, but the bid price seemed to reasonable. On Monday Adam returned with a crew of two other men and installed the new furnace. The furnace he selected fit perfectly into the small space available, installation went smoothly, and they cleaned up well before leaving. The new furnace works great. I couldn't be happier with Quality
My 15 year old furnace died early Sunday morning. I called Quality because of their great reviews online. Their phone recording gave an emergency phone number, which was answered immediately. I called at 8:30AM, and 2 hours later Adam arrived at my house to check out my furnace. He clearly explained the problems with my furnace, gave me estimates to both repair and replace it, and discussed the pros and cons of repair vs. replace. Due to the age of the furnace and cost to repair, I decided to replace it. Adam followed up later that day with a written proposal via email which I accepted. Since I was without heat, and Adamn committed to replace the furnace the next day, I did not get competitive bids for the furnace replacement, but the bid price seemed to reasonable.
On Monday Adam returned with a crew of two other men and installed the new furnace. The furnace he selected fit perfectly into the small space available, installation went smoothly, and they cleaned up well before leaving. The new furnace works great.
I couldn't be happier with Quality