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Green Air Care Group

1606 Barclay Blvd, Buffalo Grove, IL
115 reviews
Claim this business Last updated: 4 months ago

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Green Air Care Group, Buffalo Grove Reviews (115)

115 reviews
5 Star
4 Star
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1 Star
By Usmale501 on Aug 08, 2019
Happy customer
Had new installation a week ago and very happy. Very professional.
By kdurkin on Aug 01, 2019
Dishonest Business
Do not do business with Green Air Care. They are a very dishonest company. My 85 year old mother lives in the Chicagoland area and hired them for their $49.99 AC tune up. The “tune up” took about 15 minutes. Then Ruben, the technician, showed my Mom the capacitor from the AC unit and told her it was bad and needed to be replaced. He said the air conditioner would run colder, more efficiently, and quieter when it was replaced, which could not be true since the capacitor only starts the compressor and fan motors and then essentially does nothing. GAC charged $220 to replace the capacitor, which took about 10 minutes. The capacitor is available for $17 on Amazon. My mother fortunately asked to keep the old capacitor. I had 2 local HVAC contractors check it out and both said it was fine and they would not have recommended replacing it. They said their typical charge for replacing one is less than $150 including the service call.

GAC would not admit they did anything wrong, but after much haggling they did come back out and reinstall the old capacitor and reversed the $220 charge. For all of our trouble and their fraudulent claim to begin with, you might think they would have just reversed the charge, cut their losses at $20 and left it at that...BTW, my Mom's AC is still working fine.

GAC technicians get paid commission on top of hourly pay. I believe this gives the technicians an incentive to sell more services, even if you don't need them, as in my mother's case. You trust them to be honest, but they are not. GAC also charges for their work based on their own “book prices”. These don't have any bearing on what the actual material, labor, and overhead costs are. If you have the time to check around you will find they charge 30 to 50 percent more for their work. It's also why they want to get their foot in the door with a too-good-to-be-true price for a tune up; identify unnecessary work for unsuspecting customers; and charge exorbitant prices.
By Nstas50 on May 14, 2019
Bait and switch tactic
I saw thier ad in an advertisement envelope and it said $189 air duct cleaning with Deep Cleaning that included brush agitating, negative air vacuuming and deodorizing each vent along with dryer vent cleaning. The 2 workers were very nice but said that the vents were very dirty and needed brushing and deodorizing and a gas machine. I told them that when I scheduled this service "Alexi" assured me that the service was just $189 and the service crew told me that thier machine would not handle the job and it would be $500. I told them NO and they left. I then called "ALEXI" and she said that I needed more service then the $189 . TOTAL BAIT AND SWITCH. I'M CALLING THE ADVERTISING PEOPLE TO LET THEM KNOW. DO NOT USE THIS COMPANY.
By jacquelineann0123 on Jan 22, 2019
I was told over the phone that the cost for cleaning my vents with no hidden fee would be $189.00. When the technicians came into my home he said " the vents are really dirty." That they need different machines to clean the vents. I asked him to leave that im not going forward with the service. The technician asked if he can take the pictures I said no but he continued to do so.
This company is by no means a honest company or a professional company.
I only put one star because it will not allow you to sendthe review without a star
By gilhandley on Oct 16, 2018
I decided to go with Green Air Care.
After talking to a few companies I decided to go with Green Air Care. My experience with Green Air Care was a good one. The person who came out to see me was informative and tried to answer all questions I had. There were a few questions that he could not answer so he contacted his team to get me the answer and this was before I agreed to use Green Air Care to do the installation. The installation of my new air conditioner and furnace along with an HRV "heat recovery ventilation" system was done in a few days. The job was done neatly and configured the way I wanted it. I was told that I was not the average customer and had done my research quite well. I requested things that most customers had not. Green Air Care was able was able to accommodate all requests possible. The installer of all equipment did a great job. At the end of the job one of the company owners inspected the work and made sure that the work was done well and addressed any concern I had. I also had my ducts cleaned and sealed. The duct cleaning and sealing was also done neatly and clean. I recommend Green Air Care they do a great job.
By zaldiwilliams5 on Oct 12, 2018
I had Green Air Care install a new system.
I had Green Air Care install a new system. Since I am short of time right now, I will just say that they were the best price, on time, courteous, did a great job, followed up and did everything above my expectations. Fantastic company and I will use them for life. Thank you for a superior job!
By richardfoster446 on Oct 10, 2018
Thanks for the great experience!
My mom and I had to replace the 54 year old furnace after the blower motor died. The sales rep was real nice to deal with and gave us a great deal. The guy that installed it was real nice also. Didn't take him long to remove and install the new furnace. I will recommend Green Air Care to every one that needs a new Furnace... Thanks for the great experience!
By dong on Oct 04, 2018
furnace cleaning and theromstat install.
Cleaned furnace found blower very dirty no more dirt from vents. Install thermostat found it to be defective replace with new one with in two days. Could not be happier with service. If you need furnace and Ac work go with greenair care.
By bryanc4428 on Apr 23, 2018
A plus point.
The duct cleaning they did for us has been a successful one. I admire the professionalism of the team. They arrived on time and made sure that everything is in proper order. They are also courteous enough to answer any query we have. That is definitely a plus point.
By danb8642 on Mar 07, 2018
They are professional and prompt.
They provide nothing less but excellent service. You'll appreciate the service techs at this company. They are professional and prompt. Thank you once again for servicing our AC!
By annas176 on Jan 29, 2018
The service is professionally done.
The service is professionally done and I am very glad that I hire them for it. I will definitely give my recommendation to you. Thank you once again for everything.
By Troy Huber on Nov 12, 2017
Poor Business
I was told that the cleaning of my air ducts would be $189 on the phone when I made my appointment. I was also told that this would be a deep cleaning. When Green Air Care arrived at my house they then told me that it would be $400. I was seriously mislead and would not recommend this company to anyone. My next step is to share this experience with everyone I know so that they will not also be mislead. I would highly recommend seeking out other "honest" companies before letting this company into your home.
By RichardR57327 on Nov 07, 2017
Thanks to your team!
Larry, thanks to your team! My brand new Furnace works great!
By RickM573 on Oct 30, 2017
Thank you guys for fixing my AC!
Thank you guys for fixing my AC!
By oskarr1155 on Oct 13, 2017
Definitely Recommend!
Thank you for fixing my AC! Definitely Recommend!
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