Dell Customer Service SUCKS!!!!
Purchased new Dell Inspiron and Monitor.
Monitor set up diagram was pathetic.
Contacted Customer Service. Provided name and phone number for contact back if call lost. Agent was useless. Call lost, no call back even though agent wanted the contact info for such a situation. Eventually got working on own.
Next evening monitor stopped working. contacted customer service again. Wasted over 2 hours with no success. Monitor defective would be replaced. Wanted me to email copy of delivery slip and other information. Advised would be hard to do since I had no computer,
then was advised not needed as they had the information anyway and would not need to send. Was advised would be 10-12 business days before I would get a replacement. Told him that was unacceptable as monitor Dell supplied was Defective. After much back and forth asked to speak to supervisor. After 15 minute wait spoke to supervisor who advised that was policy and could do nothing. Apparently if you work in the Philippines you do not have access to computers to check stock and place order Supervisor could not or would not provide extension number to call her back. Unheard of in customer service where I worked for 15 years.
Wrapping all up, " Dell Customer Services Sucks" Only benefit was that I eventually got monitor working, no help from Dell.
If you purchase a Dell Product do not count on Customer Service for assistance
Star rating should be less in my opinion
Purchased new Dell Inspiron and Monitor.
Monitor set up diagram was pathetic.
Contacted Customer Service. Provided name and phone number for contact back if call lost. Agent was useless. Call lost, no call back even though agent wanted the contact info for such a situation. Eventually got working on own.
Next evening monitor stopped working. contacted customer service again. Wasted over 2 hours with no success. Monitor defective would be replaced. Wanted me to email copy of delivery slip and other information. Advised would be hard to do since I had no computer,
then was advised not needed as they had the information anyway and would not need to send. Was advised would be 10-12 business days before I would get a replacement. Told him that was unacceptable as monitor Dell supplied was Defective. After much back and forth asked to speak to supervisor. After 15 minute wait spoke to supervisor who advised that was policy and could do nothing. Apparently if you work in...