for your 5 year warranty you'll...
I wrote the following, in an email to the managers of Victoria Hyundai:
I have had consistently bad service with Victoria Hyundai. Long waits in line for service advisers are common. There are up to hour-long waits for shuttles, and once in the shuttle it has taken as long as an hour to be shuttled home because of the numerous stops that are made ahead of mine.
I waited up until today to get a call back from a service adviser that was supposed to call me back 9 days prior, and was put on hold for 15 minutes. I called back and insisted I talk to the manager, and was told he was busy. I left a message, and waited 1 1/2 hours without a response. I called back and he was still unavailable. He finally called back 1/2 an hour later and argued with me, and was unwilling to listen to complaints I had.
Service advisers do not advise properly. I still have a problem with my car stalling, when i fill it with any amount of gas. This problem occurs until I've driven it for a while. Years ago, the service technician advised an expensive tune-up package and that I replace ignition cables. The problem is my 2009 Hyundai Accent has ignition coils. I've also, brought my car in for one thing, and told other parts need replacing, such as my cabin air filter, (which was changed a month prior).
Often I'm phoned and contacted for numerous reasons, (verging on harassment), so that the dealership can drum up more business from me.
Finally, my biggest concern is that I bought a lemon. I've had the weather stripping of my Accent replaced under warranty, and when i mentioned, to the service technician, that the weather stripping was bleeding some sort of sealant onto my sunroof, again, he basically said it was my problem and I should have kept the weather stripping conditioned, (I don't know why he didn't advise me on this the first time it was replaced). My check engine light comes on constantly. The most recent light came on only one month after I got it back from the shop, after a faulty purge valve was replaced. So much of my time has been wasted dealing with the service department, coming in for the inspection and then coming in for another appointment for the repair work. Now I will be left with a car that seems to constantly have problems with it, and will most likely not only cost me my time, in the future, but will cost me money.
My issue with the dealership began with trying to buy a car from Victoria Hyundai, only to have the sleazy salesman try to greatly inflate the price. I bought my car, cheaper, from Duncan Hyundai, but should have learned my lesson what type of dealership Victoria Hyundai was and what I would be dealing with in the future.
I will be taking my car to Duncan Hyundai for any future business, until my warranty expires. If it wasn't already obvious I won't buy another Hyundai and if it comes up in conversation I will let my friends and family know how frustrating it is to deal with this dealership that tries to take advantage of their customers at every turn, and can't competently provide service.
I wrote the following, in an email to the managers of Victoria Hyundai:
I have had consistently bad service with Victoria Hyundai. Long waits in line for service advisers are common. There are up to hour-long waits for shuttles, and once in the shuttle it has taken as long as an hour to be shuttled home because of the numerous stops that are made ahead of mine.
I waited up until today to get a call back from a service adviser that was supposed to call me back 9 days prior, and was put on hold for 15 minutes. I called back and insisted I talk to the manager, and was told he was busy. I left a message, and waited 1 1/2 hours without a response. I called back and he was still unavailable. He finally called back 1/2 an hour later and argued with me, and was unwilling to listen to complaints I had.
Service advisers do not advise properly. I still have a problem with my car stalling, when i fill it with any amount of gas. This problem occurs until...