Stay away from Rogers on rue...
I am appalled at the way I was treated today at Rogers on rue Jean-Talon, in Montreal. I have been a loyal Rogers customer for over 10 years and after my experience today I am seriously considering switching to any other phone company not affiliated with this one.
After having my phone stolen on vacation I spent my first day back in Montreal spending 643$ on a new phone (where they told me my early upgrade fee cost $350 and therefore the total price was more than the phone itself).
Furthermore, the salesperson who helped me was grunting at the questions I was asking him, he was not making sense and he couldn't be bothered or comprehend anything I was asking him. He asked me for my e-mail to send my invoice and new contract but lo and behold there was no e-mail sent to me. As I was getting into my car I realized my SIM had never been activated and it was only after the manager told him that in which he realized he had forgotten to do so. He proceeded to tell me I would be getting a call from customer service and to tell them that he went through all the steps with me and explained to me about the value-pack (basically telling me to LIE) because he had not explained to me anything.
After getting into my car again and restoring all my information that I had backed up onto my laptop I realized my bbm and e-mail was not activated. This was already ONE HOUR AND HALF into this awful experience. I went back in and the guy once again couldn't be bothered. He asked the salesgirl named HILARY a few questions and she replied "its your customer you deal with it." Or, "ask her this and that" referring to me as "her" right infront of me when she should've been asking me herself.
After asking to speak to the manager, I finally was spoken to like a human being and he said he would figure out the problem. Unfortunately he could not. Then he left again and gave the phone back to the idiot sales guy and told him to call up customer service.
After TWO AND A HALF HOURS, the sales guy finally told me "there is nothing I can do. I don't understand the problem, you call blackberry support yourself." What kind of service is this? I came to Rogers expecting to be served by representatives of your company who had a proper understanding of the services and phone.
To top it all of, the salesgirl who was dealing with an Asian woman customer began to mock her when she left. She took a picture of her secretly and said "she looks like Mrs. Swan - the Asian from MADTV." "She was so dumb I had to repeat the same answer ten times." I was DISGUSTED to of heard such RACISM coming from an employee and right in-front of me.
Finally, the manager returned and told me he rebooted my information and that I should leave and to call if it still wasn't working. It of course wasn't working and I called him. He told me he would call me back but he didn't.
I HAVE NEVER SEEN SUCH A DISGUSTING GROUP OF EMPLOYEES (MINUS THE MANAGER) AND IF YOUR GOING TO HIRE RACISTS AND IMBECILES THEN I EXPECT YOU WILL LOOSE A LOT OF CUSTOMERS IN THE FUTURE. AT THIS POINT, YOU DESERVE TO.
I am appalled at the way I was treated today at Rogers on rue Jean-Talon, in Montreal. I have been a loyal Rogers customer for over 10 years and after my experience today I am seriously considering switching to any other phone company not affiliated with this one.
After having my phone stolen on vacation I spent my first day back in Montreal spending 643$ on a new phone (where they told me my early upgrade fee cost $350 and therefore the total price was more than the phone itself).
Furthermore, the salesperson who helped me was grunting at the questions I was asking him, he was not making sense and he couldn't be bothered or comprehend anything I was asking him. He asked me for my e-mail to send my invoice and new contract but lo and behold there was no e-mail sent to me. As I was getting into my car I realized my SIM had never been activated and it was only after the manager told him that in which he realized he had forgotten to do so. He proceeded to tell me I would be...