MINI Vaughan West

In August I realized a service light for my 2015 Mini came on. It gave a brief description in the vehicle stating “rear brakes need to be replaced”. I booked a Service date for August 16th at 8:30am at MINI Vaughan west 55 Auto Park Circle which is also Owned by BMW also located at 55 auto park circle. I went in and spoke to the gentleman behind the desk by the name of Adrien Fragane . Who pulled up my vehicle information and informed me my vehicle needed a rear break change, which should take roughly about one hour or so. He quoted me about $500 which I obliged. After waiting around for an hour or so I was presented my keys for my vehicle. I was told the rear brakes had been replaced BUT a rear caliper is leaking (covered under warranty) he suggested I come in tomorrow to get it replaced but not to worry. I agreed. When I was handed the bill ($600) later, I went over it with Adrien Fragane to briefly see what was done on the vehicle. Again I asked “so the rear brakes are changed” to which he stated with open arms BRAND NEW*. After paying the bill for the TIME and LABOUR and PARTS. That were put into the vehicle. I made my way to my car. After starting my vehicle I noticed the service light was still on and indicating I needed a break change. To which I found odd, I went back inside to talk to Adrien Fragane I told him the service light is still on in the vehicle and asked how come. To which he said, one seconded. And went to the back (to talk to the mechanic) and came back. He stated to me. “your service light is still on due to the caliper that needs to be replaced tomorrow’. AGAIN I asked. But the breaks were changed. To which he said I quote “ brand new”. I had a gut feeling something wasn’t right. I went to my vehicle to check for myself to see if it had been changed. I got down put my hands in the wheel and then went to the other side and had a look, To which it didn’t look like it to me. For a second opinion unsure of what the dealership would say, I drove home and asked my father if he could have a look at my rear brakes and give me his opinion. He told me to drive right back because they are rusted and grooved in and couldn’t have been changed. I drove back with the receipt in hand for the break job I paid for and asked, Adrien Fragane again (4 times now). My breaks are new correct. To which he stated they were. Then I told him with my own hands covered in dirt from looking myself. That they are rusted and worn. And have not been. And demanded answers. He said ‘well hold on’ and made his way with me to my vehicle to have a look after having a look at them himself. He turned to me and said you are right. Your Rotors have not been changed. To which I replied “do I now have to take my tires off too, to make sure the rest was changed. He stated to me no and that they must have not been changed. Then I asked why did I pay for a break job that was never done. To which Adrien stated to me. They were going to do it all tomorrow when they change the caliber. Which I replied why did you have me sitting here for an hour waiting for my vehicle if nothing was done, why did I pay for a break job for LABOR and parts and TIME if nothing was completed. To which he didn’t have a reply. I demanded my money back, I felt betrayed and foolish and taken advantage of. After giving me my reimbursement. I left and called BMW Canada and wanted to speak with someone in person about this experience I had. To which I was only allowed to file a complaint so I did. I told my story, of what happened… of how I felt.

PLEASE BE CAREFUL. i HIGHLY recommend another dealership..

this was my FIRST TIME there ( and ready for this.. i bought the car there 3 months ago)

From purchasing my car here as well as bringing it in for service i have never experienced better service anywhere else! Friendly, Professional and overall great service!