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RCC Waterproofing Toronto, Toronto Reviews (185)
Right from the initial call to them they were professional, courteous, knowledgeable and honest. The quote came in much less than we had expected.
We dealt with Justin and Anthony who both stayed in touch as we lead up to the date the work was to be completed. The workers, who dug it out by hand, were also very professional, knowledgeable and quick at getting the job done. They reassured me that if we had any issues to call them back and they would take care of it. It's been a few weeks and don't for see any problems.
I would 100% recommend RCC to anyone and will not hesitate to call them again if we have any issues in our new home. Thanks again guys, great job.
However when the work begin it was determined that the solution would only require 3 feet of digging and took only about 2 hours. When we discussed our concerns with the staff of RCC we were given a $200 discount which we feel unsatisfied with.
We believe that our job was misquoted, as the experienced sale rep failed to take into account the fact that we live in a back-split and that this issue might be on one of the shorter underground walls.
We are disappointed that this family run business required us pay the same amount of money as a homeowner who requires 6+ feet of digging and 8 hours to complete. It doesn't make sense.
It is a hard pill to swallow to pay $1600 + HST for two hours of labour. It is our hope that they did in fact solve the problem and will honour their life time warranty if there are issues.
Also please note that Mike insisted that $1600 is the lowest RCC would quote for any job that requires digging. I would highly encourage you to get multiple quotes and ask RCC to match. I would also be very clear with regards to confirming what happens if the crack in the foundation stops halfway down the wall like it did for us.
John and Margaret
We would love to help you resolve this situation. Could you provide an address for your work so to look into your file please?
I would never recommend this company to anyone, they are expensive and didn't get the problem solved. Avoid them at all costs!
Have you contacted the head office with this releak? We have a lifetime warranty to handle these situations. We will do our best to help rectify any concerns with the waterproofing work done on your property.
You may have misunderstood our consultant about how the floor goes back. The technique we use is shown in our literature and on our website. We ensure that the floor is brought back to the same level as it was before.
Profanity is not allowed on a job site and I have talked to the crew members personally about this. We thank you for your businesses. Just know that you have a lifetime warranty with the work we have completed on your property.