mamaluv - Calgary

Verified by N49

I received a Mamaluv gift certificate from my work when my littlest son had serious surgery and during a time of stress for the family. Super generous gift, and we were excited to use it. Also: I was curious if the food was good because I'd gifted Mamaluv to a friend in Calgary a year ago as well.

The delivery was mostly accurate, they were out of 2 of the desserts so replaced them with others which wasn't a big deal. The food was just OK. We ordered a variety of entrees and only really liked one of them. For the price, we were expecting really delicious but have to say we were a bit disappointed with the taste and quality of the food itself.

I received some Mamaluv meals as a birthday gift from my children. At first I was reluctant to have meals bought for me, but the meals came and they were delicious! I very much enjoyed the Salmon Teriyaki, Lasagna & Curry Beef. Having my freezer full of healthy meals that I can warm quickly in the microwave is very helpful and convenient. Now, I order Mamaluv meals for myself all of the time. This service is wonderful, and the staff are very helpful.

I would not recommend Mamaluv Calgary to anyone looking for a food delivery service. After researching companies in the Calgary area I decided to go with Mamaluv because I did not have to choose the meals for my order, my girlfriend who would be receiving the gift could redeem her gift online and choose her meals. The website seemed user friendly and the process seemed to be an easy one.

My girlfriend was over the moon to have received the gift after having surgery so she placed her order online on a Monday evening. On the Tuesday I was contacted because I had entered her postal code wrong, which was 100% my mistake. I was informed that the delivery charge that I paid when ordering the gift was not enough. I gladly paid the extra $10 on Tuesday afternoon, with the assumption that the order would now be delivered. By Thursday evening no food had been received and my girlfriend had not been contacted by Mamaluv so I followed up. I was informed that there was a delay because of the postal code mix up and was assured that the order would be delivered and that my girlfriend would be contacted directly. On Friday, still no delivery and my girlfriend had not been contacted as promised. Infact she called the company was given no guidance and was dealt with very rudely. So I contacted the company again and received a very combative response stating that I did not let them know that it was of an urgent manner, it was not urgent, my girlfriend ordered on Monday with the understanding that she would receive the meals late in the week and she planned her meals accordingly. On Friday I received an email stating that the address was incorrect because it did not have a NW, SW, NE or SE on it and that the delay was my fault, however this was not mentioned on Tuesday when I paid and extra delivery charge. If Mamaluv did not have the address then how would they know that there would be an extra charge?

At no point did Mamaluv try to work with myself or my girlfriend to try to rectify the situation. They never took any responsibility for the delay in the delivery and they were extremely combative, rude, and full of excuses. I have been in customer service my whole adult life and I have NEVER received customer service this bad.

On Saturday morning I sent a message stating that the service I had received was unacceptable and asked for them to cancel the order and refund my credit card. The response that I received only said "as you wish" again, no apology, no trying to right the wrong, no customer service and no professionalism.

There are plenty of companies in the Calgary area that offer this service, I would highly recommend that you do not order from this one! I have a lot of friends and family in Calgary and as I live out of province I was hoping that this would be my go to service when anybody had a baby, was sick or needed taking care of. Unfortunately it turned out to be a horrible experience and at the end of the day my poor friend never even received any meals.

Save a lot of aggravation, hassle and frustration, do NOT use this company.