Public Storage

had a very bad experience with this company. After I clearly informed them that I was moving out, they still went ahead and charged my credit card without my authorization and without even contacting me first. This is completely unacceptable and shows a lack of professionalism and respect for customers. I strongly caution anyone considering doing business with them to be very careful with payment information.

Lata has been an absolute pleasure to deal with. She helped us with our new unit and the whole process was seamless, she was professional, courteous, knowledgeable and made the process simple for us. Overall great customer service.

Based on my experience with this location since October 2021. Its very hard for me to believe these reviews.

I gave 2 stars because 1 star I am happy with it being in my area. 2nd it usually isn't busy when I need to go to my unit.

Also, the fact that I am having a issue with the website payment portal and Public Storage company doesn't seem to have a dedicated tech department for their website is mind baffling.

I had a fantastic experience at Public Storage thanks to Gautam and the amazing team. Gautam went above and beyond to help me find another locker. He was not only helpful but genuinely kind throughout the whole process.

Latha and the rest of the staff were just as wonderful—professional, welcoming, and great people all around. It’s clear that this location is run by a team that truly cares. Highly recommend!

I would like to express our sincere appreciation for the outstanding service we’ve received at the location.

From the beginning, he made the rental process smooth and stress-free, providing clear information and always being available to assist with any questions or needs.

Your excellent customer service truly reflects the high standards of your company. It’s not often you come across a team so dedicated to ensuring customer satisfaction.

Thank you again for the great experience – we highly recommend this location to anyone looking for reliable storage and excellent service.

I can’t get to write a new review so I edited this one to reply to their comment. These people are liars and crooks. Don’t trust them! I repeat don’t trust them!!! They are talking as if it’s somebody outside stole my stuffs when it’s the same people that work there stole my stuffs. You guys are professional thieves!!! They don’t care!!! They give you $1 promotion and then steal your items and try to shift blame like it’s outsiders. They are the same ones stealing my stuffs. They stole my stuffs and I get nothing back from the insurance, the police didn’t help but one thing I know for sure they stole the judgement of God upon their heads. They stole from a honest living child of God! The blood of Jesus is against them. You guys better repent. You better repent‼️‼️‼️‼️‼️‼️ You better repent‼️‼️‼️‼️‼️‼️‼️

This is old review… ❌Happy with the promotion. Gautam dealt with us nicely and stayed back a few minutes later after closing to finish documents for us to get a storage unit. CONTINUE READING‼️❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌

I wrote this review above on my first day but now everything has changed on my last day and I pray to the Lord Jesus somebody will listen and be careful of this storage. THIS STORAGE FACILITY IS NOT SAFE‼️‼️IT IS NOT SAFE‼️‼️ and I don’t believe it’s not safe from outsiders but rather insiders. The same people who work there (read between the lines). I received a call from Gautam on Saturday March 22, 2025 @ 1:22 pm that my storage unit was opened and he was asking me if I’m aware of this and I told him no. However, I let him know I did lock it, because I’m a man who always triple check. I was wondering to myself how could this happened. Anyways, he asked me if he should lock it and I gave him the permission to do so. He called with the impression to make it look as if he’s helping me out. Later, only to find out items were missing from my storage unit. I have the evidence of missing items. I went there innocently and open minded just to find out what had happen to our stuffs, just for them to check the cameras and to see if they see anything and what can be done to give us justice. Only to find out in the midst of the conversation things get suspicious. Even in the midst of the conversation Gautam had to pull the other dark coloured, male, Indian manger(I forgot his name) to the back room to say something privately. What!!! When they came back their countenance was changed. I noticed unusual behaviour from them. Instead of helping, they pushed me toward insurance, which felt suspicious. PEOPLE, PLEASE BE CAREFUL OF THIS PLACE‼️‼️ The storage unit where this theft took place was the building at the far back next to the car wash (F046). In there has a stain on the floor and a bad smell too. Stay away from this place‼️ We reported the theft to the police and we submitted an insurance claim and just waiting to hear if we will be compensated for our loss, but whoever stole our items, I’m telling you, you stole the judgment of God upon your head/heads. Vengeance is Mine, I will repay, says the Lord. I’m telling you, you stole from the Lord’s anointed. I pray the Lord Jesus Christ will vindicate me! I hope you repent and come to Jesus before He visits you. Amen!🙏🏽

Very pleasant and efficient staff - Pam was great to work with. Check in was easy, unit was clean and close to the door. Will definitely be using Public Storage again!

If you can believe this - I had a rental unit at Timberlea for 14 years!!! Throughout that time, the buildings and hallways were always clean and litter free. The temperature was maintained at a comfortable level. While I didn't need assistance often - anything that I asked was provided. The office, with supplies for sale, also was kept bright, clean and neat! When I closed my account, Pam and Debbie were warm and friendly and personable! While I won't miss the monthly charges, certainly I would rent there again if ever the need arose! 5 STARS!!!!

Today I paid my rental and was looking for another storage space. Pam was able to help us and make the process very nice and easy. We are very happy how all the personnel deals with us.

Thank you so much Sumith and Debbie! Excellent customer service. Definitely recommend your location

This location is clean and well organized! No issues with using the facilities and good customer service.Clean units, good lighting, and easy to get a unit and to end the contract when we were finished with the unit. I felt the prices for the units were reasonable.

Happy with the promotion. Gautam dealt with us nicely and stayed back a few minutes after closing to finish documents for us to get unit.

I just renewed my lease with them and was very satisfied. Gautham,Debbie and Pam were so friendly,polite and professional I definitely recommend this location on Timberlea.five stars for sure.

I had a good experience at this location, the staff members I encountered - Sumith and Gautam - were professional and pleasant, the facility is well maintained. Highly recommended.

I had a terrible experience with this public storage facility. I stored my belongings there for a month, and now all my furniture is infested with bedbugs. To make matters worse, I rented two lockers with insurance, but they are refusing to compensate, insisting there needs to be physical damage in order to file a claim. I wonder bed bugs do not do physical damage instantly they gradually spreads in you whole house

Debbie and staff were a wonderful help and were very compassionate. I definitely will recommend to friends. Thank you so much ladies.

For a couple of years now I have been using Public Storage for convenience, necessity and most of all the excellent customer service that is provided.

The staff namely, Sumith, Debbie and Pam are consistent with their professionalism, accomodation and support towards my needs especially when last minute concerns,lateness and unexpected demands from my end.

I have been treated with uttermost respect and consideration by these staff at Timberlea branch.

I am definetely going to obtain their service and space and highly reccomend this branch to my colleagues,family and friends.

My regards, to the staff and sincere gratitude for always welcoming my every request.

The highlight of doing business with Public Storage Dixie location is dealing with Debbie. Exceptionally patient, kind and informative person that really has amazing customer service skills. I was a tenant for 6 months and I felt my contents were safe. The rates were great and I enjoyed my experience.
Thank you.

It is very well organized. The people are very friendly and they help you when choosing. I really liked the service.

Mr Yash at front desk was humble and informative. Property manager Mr Sumit also was very helpful. He shown the place and explained all queries clamly. Hence, I opted to store my household with Public storage. They have the best storage charges compare to others in Mississauga. I strongly recommend everyone to visit Public Storage faciltiy.

Debbie was great help! She assisted with me all questions I had and I will definitely recommend this location of Public Storage to everyone I know.
Thanks alot Debbie!

Amazing prices and the staff were extremely helpful with all my needs. I was very satisfied with their services.

Great service, Debbie is super helpful, she was very patient when explaining all details regarding rental contract. The unit was very clean, had zero issues. I definitely recommend this facility.

Thank you for all of your help and details... the 8x10 was perfect for our 1bdrm needs it is accessible and very clean thank you for all of your help and time with all of our arrangements.
Customer Service is outstanding from everyone.
After the move all of our items were in perfect condition. Better than even storing our things at home.

Hello, Your team was great. I will rent again from this location if I ever need to. Thank you for your services.