Marlin Travel

I HAVE BOOKED SEVERAL TRIPS WITH MARLIN TRAVEL (CATHY HEDDERWICK) IN MARKVILLE and I HAVE ALWAYS BEEN VERY SATISFIED with the service provided.

I have been on cruises before and I am aware that Carnival Cruises is an American-owned company. In light of that, there are certain strict limitations in booking travel with a company that operates in a different country.

As a recently retired travel agent, I am also aware that there are specifically defined regulations set out by the Travel Industry of Ontario and travel agents must work and comply within these regulations.

With regards to special requests by customers at the time of booking, travel agents do advise travel suppliers of these special requests. However, these requests will be adhered to depending on availability and depending on if the requested services are provided at the resort hotel where the customer wants to stay or the cruise line on which the customer wants to sail.

1st time was fine 2005 not pleasant but got the job done. Booked our honeymoon 2008 spent $4000 with Cathy Hedderwick again and I had to do all the work and she still charged us the standard $50 fee, what did we pay her for?? We had to research all cruises on our own time, we had to find one that fit our schedule, I had to call carnival for our past guest number - all this should have been researched by her, she should have provided some help because I can call a 1800# much faster than going through this horrible 3rd party!!! I told her multiple times it is our honeymoon make sure we get something - I clearly wrote this in a e-mail advising there must be something for free, a gift of any size a cake, a $10 bad bottle of wine ANYTHING IS BETTER THAN NOTHING!! I was very, very clear about this and my dad who is a long term client of theirs also reiterated make sure she gets something, she agreed but did nothing. Marlin Travel did nothing and neither did Carnival. I will never use this company again and recommend other people do not. I even got the same price as calling Carnival directly but with horrible service and fees. I didn’t even save money and I did all the leg work!!! I told Cathy how disappointed I was, she did not address any of my concerns, did not even pretend to rectify the poor service by acting nice just sent a standard email that fees are normal. Sure, if you got off your ass that would have been just dandy!! DO NOT USE THIS COMPANY!!!