Access Storage - Mississauga

Verified by N49

My husband and I needed to obtain a storage unit on behalf of a family member who was out of the country. We chose to look first at Access Storage - 37 John St, based on its close proximity to our family home in Mississauga. Upon entering the on-site office, we were warmly welcomed by Manager Chris at the front counter and staff Nisha who was taking a phone call. Chris listened patiently as we explained our situation, outlined our storage needs and asked him a TON of questions, as this was our first time needing public storage. Chris answered all our questions and addressed our concerns. He discussed the security measures in place, covered the various storage options including costs, explained the billing procedure, and informed us of current promotions. He even took the time to show us around the facilities and suggested a couple units we might be interested in. We expected it to be a daunting task to obtain a storage unit, but instead we experienced a pleasant seamless process and we left confident in our decision to rent a storage unit here.
Thank you, Chris. 5* service all the way !

Last minute situation and they were very helpful in alleviating our situation.
Safe clean units.We will finish our storage rental on March 13th . We were very happy with access and service.If you're running a small business renting a unit would be a feasible plan.Very friendly service!** Don't forget you can leave an unwrapped toy here at Christmas for Toy Mountain!**

I want to give a big thank you to Chris Nannan and the whole team who have just been incredibly kind, helpful and understanding with all our storage needs. My family and even colleagues have all had awesome experiences storing with this location. I am incredibly grateful and if I have any more storage needs in the future I am certain to store with you guys!

Although I ended up renting somewhere else being closer to home, I feel the service and attention is worth mentioning. Very caring staff. I will absolutley be knocking on their door after my move for something more permanent for my storage needs.

I had a remarkable customer experience with this location specifically Chris N. Chris did a phenomenal job providing me with all of the options for a temporal rental unit. Prices were beyond reasonable. The rental unit was very clean. I had access to multiple trollies so my move in was relatively seamless and very smooth.

Chris literally took the common headaches and hassles typically associated with moving out of the process. His attention to detail was also greatly appreciated. Chris was intentional to ensure I thoroughly understood the terms and conditions of the contract, which I also greatly appreciated.

The line was fairly long and most people in the line were repeat or returning customers who also spoke very highly about the facility as well as Chris. Thank you Chris for going above and beyond and taking the time out of your busy schedule to ensure I got a great unit at a great price and for making all accommodations to ensure I also got a great location. Keep up the great work you are an exceptional manager and individual.

My overall experience with this company is good, but I can't recommend this location to similar people for a few facts. I wanted to store my motocycle and rented a 5x10, here are the issues:
1. there are no 5x10 units on ground level at all. Unless you need a bigger unit, this location is not going to be your best choice
2. the lifts inside have autoclosing doors and they are heavy, and you are not allowed to use door stoppers, so it's nearly impossible to move your bike in or out by yourself

As a suggestion, you can make your unit listing more clear on if they are on ground level or upper level. Once you do, I would reconsider my review.

Update:
They called me and offered me a bigger unit on ground level for the same rate. Although I'm not going to accept it because it won't be a long term solution and I hated the feeling of using review as blackmail, I increased the rating for their effort.
I don't think I can give 5 star simply because the cap is from the design of this location, and I'm sure you can't keep giving out the same offer.

Set up a unit with Nisha today and she was amazing and super helpful. Found me the closest unit to another my family has storing stuff from the floods this past summer so we have room to sort it all out before bringing it home easily. Very fair price for the unit too. Only $28 for the first month. Would highly recommend this facility if you’re looking for a storage unit.

Chris Nannan was great customer service, very informative on pricing and gave us many options. Would highly recommend seeking his help when looking into storage units. A+

Would give 10 stars+ if I could amazing.

My overall experience with this company is good, but I can't recommend this location to similar people for a few facts. I wanted to store my motocycle and rented a 5x10, here are the issues:
1. there are no 5x10 units on ground level at all. Unless you need a bigger unit, this location is not going to be your best choice
2. the lifts inside have autoclosing doors and they are heavy, and you are not allowed to use door stoppers, so it's nearly impossible to move your bike in or out by yourself

As a suggestion, you can make your unit listing more clear on if they are on ground level or upper level. Once you do, I would reconsider my review.

Amazing customer service. Chris was fun and helped me out with all the details and got me a very good price. Definitely recommend it

The promo was amazing and the staff was so friendly. Nisha, Damanpreet and Chris have been so helpful and thoughtful throughout! I suggest and say Hi to the amazing staff when you are in. The promo helps so much in the economy as well. I love it!

Chris Nannan was great customer service, very informative on pricing and government us many options. Would highly recommend seeking his help when looking into storage units. A+

Would give 10 stars+ if I could amazing.

Had an amazing experience with my first check-in with Chris! He offered me exceptional customer service and as such I highly recommend this warehouse for its space and his amazing customer service.

Very courteous and professional from moment we stepped into acquire information and eventually acquiring a unit! Chris was exceptionally well versed and extremely professional!
Would definitely recommend this location for anyone's storage needs!

Chris & Nisha is very friendly guy and very good nice chat. The place is great and supportive people.

Thank you for your service 37 john access storage

I was with them for 3 years. In all these years it was like I have my items in my personal room where I can access it anytime without any problem. The staff were very friendly and the place was kept clean all ways and safe. I will recommend this place to anyone who wants to keep their items away from home. Thanks Access Storage 😊.

Staff were incredible help and super kind. They went above and beyond their standards. Definitely would recommend anyone to come do business here

Chris was amazing, he got me the locker I needed and worked with my budget. My car is very low profile and it was scraping going into the locker. Chris brought scrap plywood and helped me elevate the car to have it role in smoothly. I am beyond impressed and thankful to have Chris help me out today, he has set the bar high.

The Manager Chris at this location is one of the greatest and most helpful people i have ever had the pleasure of dealing with. The other staff members at this location are also a pleasure to deal with. keep up the amazing work guys.

After meeting with Chris, the store manager, for my storage needs, I would give him 5 stars plus if I could for his sincere and friendly, above and beyond customer service. Of course, I took a tour of this very clean facility and I would highly recommend based on Chris and his staff for top notch customer service, best price offered, and ideal, accessible location.

A very reliable storage solution service. One of the best in Mississauga. Been using for numerous years. Never had any issues, Security & privacy is always a top priority at this location. The John st. location provides Outstanding customer service by the staff, and especially the manager Chris who goes above and beyond to attend to clients needs and ensure it’s always a smooth experience. Highly recommended. 5 star customer service & client care.

STOP looking anywhere else—Access Storage Mississauga is The storage solution you’ve been dreaming of!

I recently helped a friend move, and Access Storage blew us away. From the moment we arrived, it was clear this place is top-tier! The facility is spotless, super secure, and easily accessible, making the whole process incredibly smooth.

And then there's Chris... If you're lucky enough to work with him, you’ll understand why people rave about Access Storage. Chris made everything effortless—he’s not just a staff member, he’s your storage hero. His dedication, professionalism, and genuine care for our needs made what could’ve been a stressful day actually enjoyable. Chris didn't just meet our expectations; he shattered them!

If you’re thinking about storage, Access Storage Mississauga is the ONLY place to trust. Seriously, it felt like VIP service from start to finish. Don’t waste time with other places—move with the best. We’re beyond satisfied, and I guarantee you will be too!

I have used the storage unit for four years while living downtown Toronto.The location, reasonably priced, easy and anytime (24/7) access to your unit, cleanliness, safe, very friendly and helpful staff providing great customer service during my rental period, and easiness of exit procedure has been my experience as a satisfied customer exceeding my expectations for this service.

I would strongly recommend everyone! The credit goes to the staff well deserved! Thank you once again for this great customer service experience!

I had a great experience at this facility. The environment is well-maintained. I was worried when torrential rains flooded Mississauga but the facility was dry and well maintained throughout. My interactions with the company and staff was also great. I truly felt valued by the company and its staff. It's refreshing to engage with a business that prioritizes customer respect and integrity, without any attempt to overcharge. Highly recommended!

Was having such a rough day and I came in to check out a unit I reserved online, and Chris just made the experience way better. He was knowledgeable and smart and he made me laugh which I 100% needed in that moment. He made sure I left happy with my rental choice! Thanks a bunch Chris! I will always recommend this storage unit facility to anyone who asks thanks to Chris and the awesome experience I had!!:)