Public Storage

I rented a 10x20 unit at this Public Storage location for over four years, and my company had been using the same locker for years even before that. Despite the long-term business relationship, my experience has been consistently negative.

The biggest issue was the constant yearly rent increases without any additional services or support. By the end, I was paying close to $900 per month for the unit. Even simple requests for help, such as removing empty pallets, skids, or connecting me with a junk removal contact were always refused. I understand it’s not something they have to do, but customer service goes a long way. I had to pay a third party out of pocket just to manage what should have been a basic service, especially considering how many deliveries this facility sees each day.

I also faced frequent problems with management and customer service. Deliveries for other tenants were mistakenly placed in my locker a few times. When I asked management for help sorting it out, they did step in only because I insisted but not without reminding me that it “wasn’t really their job” or responsibility to deal with those mistakes. I understand errors happen, but the dismissive way they handled situations was frustrating, especially since staff are the ones who see tenants coming and going and have access to entry logs that could have made resolving issues faster. On another occasion, a delivery driver broke my only key to the unit. Instead of the staff notifying me right away, I only discovered it when another driver couldn’t access my own locker, which caused me to miss deliveries.

Adding to the frustration, respectful emails about rent increases were ignored, and even basic amenities like bathroom access were inconvenient. Spending hours working in the locker without reliable support or facilities was extremely difficult.

In the end, I moved to another storage company where I now pay around $400 less per month for the same size unit, with management that actually provides support for skids, pallets, and junk removal.

While I was a long-term customer, I cannot recommend this Public Storage location. The high rent, lack of services, poor customer support, and dismissive management ultimately forced me to take my business elsewhere.

We rented two different units over nearly a year. The facility was always clean, tidy and secure. Evangeline and the entire team were great to deal with!

It's fun reading reviews expecting exceptional service and you end up being judged the moment you stepped in and pressured into services you never asked for.

I didn't know signing up for the $1 first month meant my input and considerations were not important, that's how it felt stepping into this location. I signed up online and accidentally booked the unit for the day after. I contacted the call center and they said the location should be flexible enough to let me check-in a day early (the intended day).

I guess I caught the manager on a bad day because they did whatever they could to make my experience worse by not allowing me to check-in a day earlier even though my unit was available, they tried to make me sign up for another $1 unit and pay the administration fee again. Not only that, they pressured me into getting insurance and signing up for pre-authorized payments when it wasn't required and I was told it was. I later confirmed with the call center that it may be required for other plans but not for the $1 first month.

The manager just didn't want to bother with the process required to let me in a day early. I had things to store and had to make alternate accommodations and return a day later. I understand that it is my mistake but having no flexibility when the unit is unoccupied just shows how much she cared.

I thought this would all be over after I checked out and notified them weeks before the end of my rental. I even went into the office twice to re-confirm and being told I won't expect to pay and that I would be completely fine.

An e-mail reminder for an upcoming payment due said otherwise and it is not surprising that I can't reach the office and have to go through the call center again.

Overall my faith and trust in Public Storage is at an all time low and I should've paid the premium to book at a competitor who knows how to treat their customers. The Kinross location is solely to blame for my poor experience and how I view Public Storage as a whole.

Edit: Call center can't help and I have to go through the office. I managed to finally reach someone and they confirmed that they have checked me out and not to worry about the upcoming payment. My review still stands as this has been unnecessarily stressful.

Always a pleasure seeing the staff. Evangeline,
Jasmine and Rish. Greeted by name always. Very helpful and informative. Love catching up with all. Thank you for helping my friend. Great experience for her.

I’d like to sincerely thank the amazing team at 8500 Kinross St. Public Storage for their outstanding service. Before I even stepped into the facility, I spoke with Evangeline over the phone—she was incredibly warm, informative, and made me feel confident about choosing this location. When I arrived, Alysha took exceptional care of us. She really listened to our needs and went above and beyond to help us find a storage solution that fit both our situation and our budget. Her patience and professionalism truly stood out. Rish was also very helpful in explaining everything clearly and making sure all our questions were answered. The whole experience was smooth, stress-free, and genuinely pleasant thanks to this fantastic team. I’m grateful for their kindness and support!

I had such a great experience at this Public Storage location. Jaspreet and Everglin were incredibly kind and helpful throughout the entire process.

It was my first time using a storage unit, so I had a lot of questions and wasn’t sure about the procedures. But they patiently explained everything to me — more than once — and made me feel very comfortable.

They were friendly, professional, and really went above and beyond. I highly recommend this place if you’re looking for a smooth and welcoming storage experience.

Thank you again👍

Public Storage is great. They’re friendly, knowledgeable and eager to help with my storage needs. I’ve been with PS for several months now and can say they have top notch customer service. Most of my dealings have been with Jaspreet but can also say that the rest of the staff are 👍 as well. Highly Recommended.

Sergio

This place is awesome, very clean and secure. Staff are always friendly and Evangeline is super helpful. Hours are great too. Highly recommend.

The service provided by the staff at this location was very much appreciated. Jaspreet and Chitra were very polite and helpful with my requests. I would highly recommend this site.

I didn’t believe in Christmas miracles until I experienced the kindness of Heamnath and Evangeline at Public Storage. I was running nearly 30 minutes late after closing time on 31st December, and with tomorrow being a holiday, I was in a tough spot with no place to stay. I called them to ask if they could stay a little longer, and they graciously agreed. Not only were they incredibly polite and efficient, but they also understood the stress of moving and the challenges that can arise. Their willingness to go above and beyond turned my day around, and I’m truly grateful for their help. This experience really made me believe in the power of kindness and exceptional customer service. Thank you, Heamnath and Evangeline!

I recently got a storage for my work and had a great service. Everytime that I go, it’s easy and personal was always friendly with me!

Very friendly responsive service. Pricing a bit high but I guess that is how it is today. My 5 x 10 locker was very clean as was the entire facility so kudos for that.

A convenient, well-maintained storage facility with excellent staff. Always clean and well-monitored.

Signed up the one month promo and the customer service was phenomenal. Explained everything in detail and reminded me of deadlines etc.

I had a 10x35 locker for 5 months.
The staff were amazing!
They went above n beyond to ensure I was cared for!
Very human & very professional & very professional!

I also really appreciated the level of security and the hours accessibility to my locker.

The locker and entire site were very clean and well lit.

The staff were very friendly, direct and informative! I was very happy with the service, and with the storage unit!

I've rented a locker space from PS storage for the last 4 years. My experience in dealing with the staff at the facility has been great. They are always very helpful and accommodating, always going the extra mile.

I am currently moving to another locker space within the facility. Ravineet has made the process seamless and so easy. She is very personable and helpful.

It was my first time getting a storage locker and Evangeline was very helpful and patient with showing me the options and discussing the details with me.

Very friendly responsive service. Pricing a bit high but I guess that is how it is today. My 5 x 10 locker was very clean as was the entire facility so kudos for that.

Thank you, Jaspreet, and April.
Very professional help!!!

The 8500 Kinross Street storage is a secure, clean, well run storage location with many different unit sizes. They have many medium and large garage units (drive up) up to 10 feet x 35 feet. Their office is well stocked with boxes, moving blankets, and other items that are often needed during a move. The staff, including Evangeline and Jaspreet, are knowledgeable, efficient and pleasant. The location is easily accessible from Southeast Marine Drive near Kerr. There is easy parking outside the office.

Thank you to Jaspreet at the Marine Way location! She made getting a storage locker a stress free and easy set up. She made sure I got the right size for my items and gave me a tour around the premises. Everything is clean and well maintained with security!

Storage is storage, but this location is excellent because Evangeline is exceptional, she is professional, friendly and always courteous.

Jaspreet was very helpful we went last minute she quickly help us to setup account and showed us unit exactly what we needed highly recommended thank you Jaspreet for great customer service

The lady named Evangeline at Kinross Storage location was very accommodating and helpful with all my needs. She answered all my questions. I came from UHAUL Marine Drive bad service and the staffs are not helpful at all. I’m very satisfied with the service here at Public Storage.