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Last updated: 12 days ago
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About Swiss Chalet
Swiss Chalet in Kitchener, ON is an iconic Canadian restaurant, proudly serving up its famous Rotisserie Chicken, slow-roasted over an open flame, as well as Fresh-Cut Fries, Smoky BBQ Ribs, & their t Go to full description...
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Business hours
M-W 11am-9pm, Th-Sa 11am-10pm, Su 11am-9pm
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BEING IN THE RESTAURANT BUSINESS FOR OVER 20 YEARS, AND OWNING A VERY SUCCESSFUL RESTAURANT CHAIN. I would have loved to have zena work for me. She is everything and more you look for in a employee. Wow
My family went to Swiss Chalet on Fairway Rd last night before we were to go to a movie. We sat down at 8 pm in a booth near the front door, after 10 minutes a young guy came to take our drink orders. 10 minutes later our waitress asked us if we would like any drinks before our meal? Obviously not paying attention to our drinks in front of us. We gave our meal order, it took until 9 pm to receive our food and it was cold!! When we told the waitress. she said it was fine!!! We talked to the manager, a sloppily dressed man, he said then why did you eat any of the food? What a disappointment, and waste of money and time!
I went here looking for a quick bite to eat. Next thing you know I'm being ushered to a booth, with a knife, fork, and spoon, condiments all off to one side, little napkin, and now I'm sitting there. I waited 15 minutes just to get some food! Hey, if I wanted something fancy, I woulda gone to Denny's! Just gimme my chicken already!
i had dry chicken take out, i call it in, was told i will get another ,on my next visit after my complain proven to true by lady that took call, but when i try collect, the guy manenger went hiding peeping to see if i had gone as i caught him he said he looking for name.it just dont worth it i just forget it.never went back.
I have a family of 4 and we saw 4 other tables who got there after we did get served. 45 min and nothing. By now the children are becoming cranky. Oops, there was a mix up in the kitchen. That I understand, but when I talk to the manager he is a total jerk and when we said we were leaving and not going to pay for what we already receaved(a chocolate milk and some pop) he freaked. So I gave that petty as***le the cash and left.
NEVER GO THERE! If I could remember his name it would be all over this review. BAD CUSTOMER SERVICE
NEVER GO THERE! If I could remember his name it would be all over this review. BAD CUSTOMER SERVICE
great job all around.
This is not a fast food place and I wouldn't expect our meal to be there in 2 min...
This is not a fast food place and I wouldn't expect our meal to be there in 2 min...
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Additional business details
Swiss Chalet in Kitchener, ON is an iconic Canadian restaurant, proudly serving up its famous Rotisserie Chicken, slow-roasted over an open flame, as well as Fresh-Cut Fries, Smoky BBQ Ribs, & their top-secret Signature Chalet Sauce. We also have delicious sandwiches, appetizers, & desserts, or let us do the cooking with our Family PAK special which feeds 4 for a great price!
Enjoy the convenience of dine-in, takeout, or delivery, as whenever & wherever you’re craving the taste of Canadian comfort food, we have you covered. Download our mobile app & get access to exclusive deals. We’re proud to be Masters of the Rotisserie & Grill, welcoming Canadian families since 1954, & serving up our famous Chalet Hospitality from our family to yours.
