Rude Native Bistro

I really want to like this restaurant, but every time I go there, I come away disappointed. I haven't had a terrible experience like the previous reviewer - but I've been there four times, and each time it falls short of expectations... and then I'm left with a fairly expensive bill. The atmosphere is nice, and the bathrooms have always been clean. The menu choices all sound yummy (and are not bad tasting) and I like the drinks. These are the reasons that draw me back, occasionally, even though I know I'm going to wish I went somewhere else.
The majority of the servers are aloof, disinterested, and seem like they too would rather be somewhere else. Although the food is certainly good, there are many other restaurants that serve equally good food for lower prices, or conversely, charge what Rude Native does and serve absolutely amazing food.

I've always wanted to try The Rude Native so my mom and I went to the restaurant today for lunch. Everything was going fine. The meal was quite tasty and our waitress was very friendly. Part way through my meal I noticed a fly in my salad. I thought it was gross but no big deal, stuff like that can happen anywhere. A few more bites into my salad and I feel something incredibly hard between my teeth. I accidentally chomped on it again before removing it from my mouth. I cleaned it off and analyzed it. It look like a tiny piece of glass, twisted metal or plastic. It was likely a small piece of plastic, possibly something that had fallen off of a cleaning instrument or some sort of utensil. A woman walked by our table. She was not our waitress and looked like the manager of the store (as her attire was different from all the waitresses). I mentioned to her that a dead fly was in my salad but I stressed that I wasn't too concerned about that.What distressed me was this hard plastic/metal piece that I almost swallowed so I brought that to her attention. My mother and I were completely shocked at her reaction. She looked skeptical and defensive and immediately said that it was likely a black pepper. I assured her that this was not the case and handed it to her which she conveniently dropped and then just said oops and stared at us. After an awkward moment of silence she reluctantly said "i'll give you your salad" (i.e., for free) and left. Wow! My mom and I were originally going to stay for dessert but we were so appalled by this woman's behaviour and skepticism that we wanted to leave asap. CUSTOMER SERVICE IS CLEARLY NOT HER FORTE. I will never return to that restaurant again which is a shame since the food was quite tasty. If any employees form the Rude Native (Waterloo) are reading this, I suggest that you speak to management about customer service skills and the importance of treating the customer with respect and value.

APPALLED!