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Last updated: Over a year ago
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Pharmacies and Drug Stores
About Shoppers Drug Mart
Shoppers Drug Mart is Canada's largest retail drug store group meeting Canadians' health care needs for over 30 years. Go to full description...
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My medication was stolen from me and I went to refill it. I was accused of abusing my medication without any other questions asked. The pharmacist cannot even be named as she shouted to me from across the pharmacy behind a counter so I could not see her name tag.
What could have been a civil professional conversation turned into something completely embarrassing for me as the entire store could hear what she was accusing me of. I was so embarrassed I had to leave, without my medication which I require to function. I wish I had of asked for her name, and was not so taken aback.
What could have been a civil professional conversation turned into something completely embarrassing for me as the entire store could hear what she was accusing me of. I was so embarrassed I had to leave, without my medication which I require to function. I wish I had of asked for her name, and was not so taken aback.
I loved the lady working today at the beauty boutique! Short black hair and super friendly, she genuinely wanted to help me find a foundation and a moisturizer. She even offered to help me pick out shampoo and conditioner. She put my purchases is a beautiful little bag with some samples and just made the entire visit extremely pleasant.
Pharmacist Darlington lied about the designation of my medication and said he wouldn't refill it. Being a nurse I called his bluff and he said I was wrong so I hung up and called another pharmacist at another store and them call and straighten him out. He apologized, said he was very backed up and my file didn't say I was a nurse. He filled it immediately.
I continue to use this pharmacy as every other team member is above par, but I refuse to deal with him in any circumstance.
I continue to use this pharmacy as every other team member is above par, but I refuse to deal with him in any circumstance.
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Additional business details
Built on a foundation of professional expertise and personal service, Shoppers Drug Mart has been meeting Canadians' health care needs for over 40 years. What was once a small pharmacy in Toronto has grown into an organization of over 925 stores from coast to coast, becoming an indelible part of the lives of Canadians, young and old. Yet despite our growth, we have never forgotten our origins. We have always remained true to our belief that the personal satisfaction of each and every customer is at the root of our success - and it can only be ensured by the commitment of people who realize that success is built one customer at a time.