PetSmart

I ordered cat food from this store on Feb 26/26. Each of the items indicated that they'd arrive in 1-3 days. No indication was marked that it was 1-3 "business" days. I figured they would be here this past Saturday given I live 2 hours away. When the order was placed, I received an email, indicating I would get a tracking number when shipped. Well, on Saturday, still no email with tracking, so I called the store. It was then that I received a tracking number, the girl (very polite) indicated there wasn't shipping by Fed Ex on Sunday, would probably receive it Monday. Monday came, I still hadn't received an email, so I looked up the FedEx number myself. It said the package would arrive Monday am. It didn't, but did arrive in the afternoon. That was a 5 day delivery to ship something 2 hours away!!!
The 3 stars are because all items were shipped, no damage. Actually the rep I spoke with deserves full marks too.
BUT....
There was no indication when I placed the order, that it would arrive in 1-3 business days.
They never emailed a tracking number (and nothing in spam).
It took 5 days from ordering to receiving items that were all marked in stock.
Complete failure!
I have no issue with Pet Smart products, but I will only order from them in the future if I can't find the type of food my kitten likes at another store.
Bottom line, if you order anything plan for a 5 day shipping!

Love going here! I always find something new for my dog or reptiles or birds. My dog Vader gets groomed here by Chelsea and she is amazing. He's looks and smells so good after!

Best animal store ever seen . Staf is really helpful even got a gecko their have everything.

A perfect place or buying fish with variety of choices. The lady who is working in the fish section was super nice and friendly.

I had a very disappointing experience at this location due to the store manager’s unprofessional conduct. When I tried to return an item that didn’t work for my pet, the manager refused to accept the return—despite the fact that the employee who sold it to me clearly said it could be returned if it didn’t agree with my pet.

To my surprise, the manager (Stephane) didn't even consult the store policy. Instead, he simply said, “I’m not returning it,” and walked away. I was shocked by his dismissive attitude.

When I got home, I checked the return policy myself—it clearly stated that the item was returnable. I then brought it to a different location, where the staff were professional, polite, and processed the return without any issue.

If you value customer service and fair treatment, I recommend avoiding this store. It’s unfortunate when a store manager, who should lead by example, fails to follow company policies and treats customers with such disregard.

Great location! I find they usually have a lot of stock and i prefer the services here. this is when my dog gets groomed, goes to camp and was trained

It was awesome experience i had this store. Staff was amazing and super knowledgeable. We came to adopt two parakeets and staff member did help us with everything from picking our store cage to food. It was my first time buying them ( I wouldn’t be able to if they wouldn’t have helped). My “Kiki” & “MiMi” are having best time at their new home…. Cant wait to come again to buy their food( having pets it not cheap 😓) ….

Our family loves this store. It’s a great place to bring the kids to see the animals. They also have everything you could think of relating to your pets needs.

There is an animal training operation, a place for hair cuts and animal hotel. The prices are a bit less than you would get at the grocery store when it comes to food and there is so much more variety. The store is a bit older but operated very well.