PetSmart

If I could give 0 stars, I would.

I left my healthy 7-year-old golden retriever here for just two nights while I was in Ottawa. When I picked him up, he had visible bumps around his lips consistent with Canine Papillomavirus. I was also informed that he had vomited that morning and had not had a bowel movement once during the entire three days he was in their care.

The moment I took him outside, he urinated for approximately 10 minutes straight, clearly indicating he had not been taken out properly. He was extremely thirsty and had five bowel movements within the first hour of leaving. He was also visibly shaking when I put him in the car.

This was a distressing and unacceptable experience. I entrusted them with a healthy dog and picked up one who was clearly unwell and neglected. I would never recommend this place to anyone who cares about their pet’s well-being.

Had my dog there for his grooming. My dog was very excited and the groomer Anna did a wonderful job in calming him down and making sure that my dog gets the best treatment. When it was time to pick my dog, my dog was very excited and happy as he had a wonderful time and was looking handsome. Thank you for the wonderful experience.

Love the location, the staff are pleasant in assisting pet owners for exactly what our pets need. The take the time to go over over dog foods, treats, other products. What I love the most is they take weekly orders for a consistent supply. They also have a loyalty program plus take Airmiles which is a total bonus for us point collectors. If you're unsure you pet will like the dog food, they offer samples to try. My puppy's favorite toy is from PetSmart Orleans on Tenth Line Rd.

The staff here is phenomenal! Especially everyone in the pet hotel who take care of my baby Zachary. What a wonderful group of people! Your care and kindness take all of my worries away. Thank you so much everyone!❤️

Today, I visited my second PetSmart store in Ottawa while searching for a cat. Just like the previous location in Nepean, this one left a great impression. It’s clean, cozy, has a pleasant atmosphere, and smells nice. There are plenty of interesting products and shows that make the visit enjoyable.

This store is a bit different from the previous one—I noticed that many people bring their dogs here for training. That’s really cool! I didn’t take any photos since I’m not sure if it’s allowed to film other people’s pets, but the fact that there were so many animals created a special atmosphere. I really liked this PetSmart—a great place to find something tasty and useful for your pet!