PetSmart

The middle aged male that helped us was completely clueless. I believe his name was Milo? When inquiring about dog grooming products he was quick to dismiss us and give the tasks to another female worker who was very helpful. Actually I am glad he delegated the task to someone else because his breathe smelled…This store used to be good but some of the new staff is of poor quality…

Usually i always get my dogs hair cut done by kailie b, molly or natalia (they do an amazing job) but this time it was cut by someone named stephanie. My dog came back with the edges of her paws scraped. Plus some parts were not even cut like what are these random long fur pieces.

Had a really disappointing experience at this pet food store. We ordered food online for our cat, but she refused to eat one of the brands. Since the order was delivered from this location, we went in person to try and exchange it. We had the online receipt, order number, and all our account details.

Despite this, the staff refused to help us unless we had the physical printed bill—something not made clear during the online purchase process. What made it worse was the dismissive attitude we were met with. One older staff member in particular was extremely rude and acted as though we were a nuisance for simply asking for help. She made no effort to look up the order or offer any kind of solution.

We then went to the Heartland PetSmart, and they exchanged the products with no issue—just using our account phone number and the order number. That’s what real customer service looks like.

Unfortunately, this isn’t the first time we’ve had a negative interaction at this location with the same person. The staff here clearly needs training on how to treat customers with basic respect. I won’t be returning.

Have been taking my doggies for grooming for almost 9 years now lovely staff always friendly and the other staff as well Val at the front cash always a smile on her face

We needed to return and exchange a cracked aquarium we got from another location and this location had it in-stock. Aki was great in helping us do the exchange. He was friendly and helpful.
Their manager was also very nice, friendly and helpful. She made sure the replacement aquarium didn’t have any cracks. So happy to have gone to this store. Highly recommended for all your pet needs. The store was well-stocked and very clean.
Our aquarium is not set-up and we are looking forward to transferring our betta fish in a couple of days.